users can't logon to Exchange using Outlook or OWA

WHen my user click on Outlook they get "can't start Microsoft Office Outlook. Unable to open outlook Windows. Set of folders could not be opened" They can ping the server my host name. I look at the SBS 2000 server and all Exchanges Services started OK. The weird thing is that my Event Log is not viewable. When you first go into it, it said it has 1,000 event but you can see anything. Without Event Log, i am working in the dark.
I also try using OWA, getting "HTTP /1.1 503 Service Unavailable.


PLease help

Dave
Thu Jun 17 09:18:22 CDT 2004

I'd start by looking at all the services, not just Exchange, to see if
anything's crashed or otherwise not running. Look in Task Manager to see if
anything is causing high CPU usage or using an unusually high amount of
memory. Check your Exchange queues and badmail folder to see if anything
unusual is going on there. See if the server is otherwise responsive and
"acting normally" when you log in locally. And most importantly, check your
AV software in case some unusual activity related to virus scanning is
causing this.

You could also try shutting down and restarting your Exchange services.
(Personally, I'd try stopping the AV for a few mintues first to see if that
helps. I'm troubleshooting a problem where my server becomes unresponsive,
and cycling the AV fixes it immediately).


"joe" <joe@discussions.microsoft.com> wrote in message
news:D6BBFCB6-A512-43B8-8300-7DA7F4801E3A@microsoft.com...
> WHen my user click on Outlook they get "can't start Microsoft Office
> Outlook. Unable to open outlook Windows. Set of folders could not be
> opened" They can ping the server my host name. I look at the SBS 2000
> server and all Exchanges Services started OK. The weird thing is that my
> Event Log is not viewable. When you first go into it, it said it has 1,000
> event but you can see anything. Without Event Log, i am working in the
> dark.
> I also try using OWA, getting "HTTP /1.1 503 Service Unavailable.
>
>
> PLease help