One user loses internet connection

Hello Everyone:

Well, not one user, but one computer. And it deteriorates. This may get a
bit long, so please bear with me.

BTW, when the subject computer could not access the internet, others in the
office could. And the computer works on the LAN like a champ. Both of the
mapped drives connect, the Best MAS90 client installed, and runs fine. And
Word and Excel use the data folder on the server as they should.

Two days ago we introduced a new computer for the company president. Same
user name, but different computer name, as the old one was still running to
forward his mail to his blackberry. Joined the computer to the domain and
installed firewall client manually. Did not run any setup disks.

Intel motherboard, Intel processor 3.2. 512MB RAM, 80GB SATA hard drive, on
board LAN. All Intel drivers updated, bios flashed. Windows XP Pro, SP2,
all web updates.

After he returned yesterday, after about a half a day he complained that he
could no longer browse the internet. Today I went on site to trouble shoot.
The results are:

Early on the administrator could browse the inet, but the user could not.
As the day progressed neither the administrator nor the user could access
the inet.

Removed and reinstalled the firewall client. Seemed to help for a few
minutes. It updates instantly. But soon the symptoms returned.

Changed the name of the computer. Nothing. Ping the server by name, by ip
address. Instantly.

Turned off the original computer, the one running his blackberry redirector.

Connected the new computer directly to the DSL modem, keyed in the static IP
address, disabled the firewall client and unchecked use proxy server.
Seemed to work fine, but I did not leave it that way for very long.

Connected back through the server, changed back to firewall and proxy.
Worked, but after a few minutes the system would no longer connect to the
internet.

Changed to a static ip. All was well for a few minutes. Seemed very quick,
very positive. I left the site - drove to my next appointment. As I pulled
into the parking lot the client called to say that he could no longer
connect to the internet, and that the others in the office are fine.

Server:
192.168.16.2
255.255.255.0
none
4.2.2.1
4.2.2.2

Workstation:
192.168.16.185
255.255.255.0
none
192.168.16.2

One thing I noticed about the server. I cannot ping www.yahoo.com from the
console.

The workstation non browsing symptom is weird. The browser just sits there.
No errors, no dns errors, nothing in the event logs of the server or the
workstation. No strange pages. Clicking on a favorite produces nothing.
Most of the time the msn home page will come up, from the ISA cache I
assume. Sometimes (not often) it only produces a blue background.

All ideas and thoughts are welcome. I have googled, eventid, Microsoft
searched, but am not very imaginative when it comes to key word searches.

Thanks for your help!!!
--
Anna Clark

Henry
Fri Jan 28 19:38:05 CST 2005

Hi Anna,
Have you turned off Auto Discovery on the FW Client.

Also enable HTTP 1.1 through Proxy Connections in the IE Advanced
settings.

also see:
How to Clear Bad Information in Active Directory-Integrated ­DNS
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305967&SD=MSKB&


How to Delete the Web Cache on Internet Security and Acceler­ation
Server
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301471&SD=MSKB&

Also ensure that you have turned off all XP and 3rd party local
Firewall.


--
Henry Craven {SBS-MVP}
Melbourne Australia


"Anna Clark" <anna.clark(remove this)@verizon.net> wrote in message
news:Ovot33ZBFHA.2540@TK2MSFTNGP09.phx.gbl...
> Hello Everyone:
>
> Well, not one user, but one computer. And it deteriorates. This may
> get a
> bit long, so please bear with me.
>
> BTW, when the subject computer could not access the internet, others
> in the
> office could. And the computer works on the LAN like a champ. Both
> of the
> mapped drives connect, the Best MAS90 client installed, and runs fine.
> And
> Word and Excel use the data folder on the server as they should.
>
> Two days ago we introduced a new computer for the company president.
> Same
> user name, but different computer name, as the old one was still
> running to
> forward his mail to his blackberry. Joined the computer to the domain
> and
> installed firewall client manually. Did not run any setup disks.
>
> Intel motherboard, Intel processor 3.2. 512MB RAM, 80GB SATA hard
> drive, on
> board LAN. All Intel drivers updated, bios flashed. Windows XP Pro,
> SP2,
> all web updates.
>
> After he returned yesterday, after about a half a day he complained
> that he
> could no longer browse the internet. Today I went on site to trouble
> shoot.
> The results are:
>
> Early on the administrator could browse the inet, but the user could
> not.
> As the day progressed neither the administrator nor the user could
> access
> the inet.
>
> Removed and reinstalled the firewall client. Seemed to help for a few
> minutes. It updates instantly. But soon the symptoms returned.
>
> Changed the name of the computer. Nothing. Ping the server by name,
> by ip
> address. Instantly.
>
> Turned off the original computer, the one running his blackberry
> redirector.
>
> Connected the new computer directly to the DSL modem, keyed in the
> static IP
> address, disabled the firewall client and unchecked use proxy server.
> Seemed to work fine, but I did not leave it that way for very long.
>
> Connected back through the server, changed back to firewall and proxy.
> Worked, but after a few minutes the system would no longer connect to
> the
> internet.
>
> Changed to a static ip. All was well for a few minutes. Seemed very
> quick,
> very positive. I left the site - drove to my next appointment. As I
> pulled
> into the parking lot the client called to say that he could no longer
> connect to the internet, and that the others in the office are fine.
>
> Server:
> 192.168.16.2
> 255.255.255.0
> none
> 4.2.2.1
> 4.2.2.2
>
> Workstation:
> 192.168.16.185
> 255.255.255.0
> none
> 192.168.16.2
>
> One thing I noticed about the server. I cannot ping www.yahoo.com
> from the
> console.
>
> The workstation non browsing symptom is weird. The browser just sits
> there.
> No errors, no dns errors, nothing in the event logs of the server or
> the
> workstation. No strange pages. Clicking on a favorite produces
> nothing.
> Most of the time the msn home page will come up, from the ISA cache I
> assume. Sometimes (not often) it only produces a blue background.
>
> All ideas and thoughts are welcome. I have googled, eventid,
> Microsoft
> searched, but am not very imaginative when it comes to key word
> searches.
>
> Thanks for your help!!!
> --
> Anna Clark
>
>

Marina
Fri Jan 28 19:53:54 CST 2005

Hi Anna,

DNS on the server should only point to the server IP. The DNS numbers of
your ISP should be put in the tab Forwarders of your DNS server.

--
Regards,

Marina
Microsoft SBS-MVP
One of the Magical M&M's

"Anna Clark" <anna.clark(remove this)@verizon.net> schreef in bericht
news:Ovot33ZBFHA.2540@TK2MSFTNGP09.phx.gbl...
> Hello Everyone:
>
> Well, not one user, but one computer. And it deteriorates. This may get
a
> bit long, so please bear with me.
>
> BTW, when the subject computer could not access the internet, others in
the
> office could. And the computer works on the LAN like a champ. Both of
the
> mapped drives connect, the Best MAS90 client installed, and runs fine.
And
> Word and Excel use the data folder on the server as they should.
>
> Two days ago we introduced a new computer for the company president. Same
> user name, but different computer name, as the old one was still running
to
> forward his mail to his blackberry. Joined the computer to the domain and
> installed firewall client manually. Did not run any setup disks.
>
> Intel motherboard, Intel processor 3.2. 512MB RAM, 80GB SATA hard drive,
on
> board LAN. All Intel drivers updated, bios flashed. Windows XP Pro, SP2,
> all web updates.
>
> After he returned yesterday, after about a half a day he complained that
he
> could no longer browse the internet. Today I went on site to trouble
shoot.
> The results are:
>
> Early on the administrator could browse the inet, but the user could not.
> As the day progressed neither the administrator nor the user could access
> the inet.
>
> Removed and reinstalled the firewall client. Seemed to help for a few
> minutes. It updates instantly. But soon the symptoms returned.
>
> Changed the name of the computer. Nothing. Ping the server by name, by
ip
> address. Instantly.
>
> Turned off the original computer, the one running his blackberry
redirector.
>
> Connected the new computer directly to the DSL modem, keyed in the static
IP
> address, disabled the firewall client and unchecked use proxy server.
> Seemed to work fine, but I did not leave it that way for very long.
>
> Connected back through the server, changed back to firewall and proxy.
> Worked, but after a few minutes the system would no longer connect to the
> internet.
>
> Changed to a static ip. All was well for a few minutes. Seemed very
quick,
> very positive. I left the site - drove to my next appointment. As I
pulled
> into the parking lot the client called to say that he could no longer
> connect to the internet, and that the others in the office are fine.
>
> Server:
> 192.168.16.2
> 255.255.255.0
> none
> 4.2.2.1
> 4.2.2.2
>
> Workstation:
> 192.168.16.185
> 255.255.255.0
> none
> 192.168.16.2
>
> One thing I noticed about the server. I cannot ping www.yahoo.com from
the
> console.
>
> The workstation non browsing symptom is weird. The browser just sits
there.
> No errors, no dns errors, nothing in the event logs of the server or the
> workstation. No strange pages. Clicking on a favorite produces nothing.
> Most of the time the msn home page will come up, from the ISA cache I
> assume. Sometimes (not often) it only produces a blue background.
>
> All ideas and thoughts are welcome. I have googled, eventid, Microsoft
> searched, but am not very imaginative when it comes to key word searches.
>
> Thanks for your help!!!
> --
> Anna Clark
>
>

Anna
Fri Jan 28 20:48:34 CST 2005

Hi Henry:

Will check on all those things when I get back on site. Probably Saturday
AM, but maybe Monday.

Thanks again.

Anna


"Henry Craven" <IUnknown@Dot.Nyet> wrote in message
news:e4aB2MaBFHA.2568@TK2MSFTNGP11.phx.gbl...
> Hi Anna,
> Have you turned off Auto Discovery on the FW Client.
>
> Also enable HTTP 1.1 through Proxy Connections in the IE Advanced
> settings.
>
> also see:
> How to Clear Bad Information in Active Directory-Integrated ­DNS
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305967&SD=MSKB&
>
>
> How to Delete the Web Cache on Internet Security and Acceler­ation
> Server
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301471&SD=MSKB&
>
> Also ensure that you have turned off all XP and 3rd party local
> Firewall.
>
>
> --
> Henry Craven {SBS-MVP}
> Melbourne Australia
>
>
> "Anna Clark" <anna.clark(remove this)@verizon.net> wrote in message
> news:Ovot33ZBFHA.2540@TK2MSFTNGP09.phx.gbl...
> > Hello Everyone:
> >
> > Well, not one user, but one computer. And it deteriorates. This may
> > get a
> > bit long, so please bear with me.
> >
> > BTW, when the subject computer could not access the internet, others
> > in the
> > office could. And the computer works on the LAN like a champ. Both
> > of the
> > mapped drives connect, the Best MAS90 client installed, and runs fine.
> > And
> > Word and Excel use the data folder on the server as they should.
> >
> > Two days ago we introduced a new computer for the company president.
> > Same
> > user name, but different computer name, as the old one was still
> > running to
> > forward his mail to his blackberry. Joined the computer to the domain
> > and
> > installed firewall client manually. Did not run any setup disks.
> >
> > Intel motherboard, Intel processor 3.2. 512MB RAM, 80GB SATA hard
> > drive, on
> > board LAN. All Intel drivers updated, bios flashed. Windows XP Pro,
> > SP2,
> > all web updates.
> >
> > After he returned yesterday, after about a half a day he complained
> > that he
> > could no longer browse the internet. Today I went on site to trouble
> > shoot.
> > The results are:
> >
> > Early on the administrator could browse the inet, but the user could
> > not.
> > As the day progressed neither the administrator nor the user could
> > access
> > the inet.
> >
> > Removed and reinstalled the firewall client. Seemed to help for a few
> > minutes. It updates instantly. But soon the symptoms returned.
> >
> > Changed the name of the computer. Nothing. Ping the server by name,
> > by ip
> > address. Instantly.
> >
> > Turned off the original computer, the one running his blackberry
> > redirector.
> >
> > Connected the new computer directly to the DSL modem, keyed in the
> > static IP
> > address, disabled the firewall client and unchecked use proxy server.
> > Seemed to work fine, but I did not leave it that way for very long.
> >
> > Connected back through the server, changed back to firewall and proxy.
> > Worked, but after a few minutes the system would no longer connect to
> > the
> > internet.
> >
> > Changed to a static ip. All was well for a few minutes. Seemed very
> > quick,
> > very positive. I left the site - drove to my next appointment. As I
> > pulled
> > into the parking lot the client called to say that he could no longer
> > connect to the internet, and that the others in the office are fine.
> >
> > Server:
> > 192.168.16.2
> > 255.255.255.0
> > none
> > 4.2.2.1
> > 4.2.2.2
> >
> > Workstation:
> > 192.168.16.185
> > 255.255.255.0
> > none
> > 192.168.16.2
> >
> > One thing I noticed about the server. I cannot ping www.yahoo.com
> > from the
> > console.
> >
> > The workstation non browsing symptom is weird. The browser just sits
> > there.
> > No errors, no dns errors, nothing in the event logs of the server or
> > the
> > workstation. No strange pages. Clicking on a favorite produces
> > nothing.
> > Most of the time the msn home page will come up, from the ISA cache I
> > assume. Sometimes (not often) it only produces a blue background.
> >
> > All ideas and thoughts are welcome. I have googled, eventid,
> > Microsoft
> > searched, but am not very imaginative when it comes to key word
> > searches.
> >
> > Thanks for your help!!!
> > --
> > Anna Clark
> >
> >
>
>

Anna
Fri Jan 28 20:49:14 CST 2005

Hi Marina:

Of course you are correct. I was doing the ip and dns from memory and got
it wrong.

There are two nics in the server, and the LAN side is the 192 range. The
"external" nic is a static as assigned by the ISP. Can't rember the
numbers, but the ICW was run twice today to try to refresh any damaged
settings. That must all be OK, as all the other clients can browse the
internet.

When I get back on site I will get the settings from IP config /all and post
them. Both the server and the client.

Thank again.

Anna

"Marina Roos [SBS-MVP]" <marina@roos.nodontwantspam.nl.com> wrote in message
news:OfIXnVaBFHA.1396@tk2msftngp13.phx.gbl...
> Hi Anna,
>
> DNS on the server should only point to the server IP. The DNS numbers of
> your ISP should be put in the tab Forwarders of your DNS server.
>
> --
> Regards,
>
> Marina
> Microsoft SBS-MVP
> One of the Magical M&M's
>
> "Anna Clark" <anna.clark(remove this)@verizon.net> schreef in bericht
> news:Ovot33ZBFHA.2540@TK2MSFTNGP09.phx.gbl...
> > Hello Everyone:
> >
> > Well, not one user, but one computer. And it deteriorates. This may
get
> a
> > bit long, so please bear with me.
> >
> > BTW, when the subject computer could not access the internet, others in
> the
> > office could. And the computer works on the LAN like a champ. Both of
> the
> > mapped drives connect, the Best MAS90 client installed, and runs fine.
> And
> > Word and Excel use the data folder on the server as they should.
> >
> > Two days ago we introduced a new computer for the company president.
Same
> > user name, but different computer name, as the old one was still running
> to
> > forward his mail to his blackberry. Joined the computer to the domain
and
> > installed firewall client manually. Did not run any setup disks.
> >
> > Intel motherboard, Intel processor 3.2. 512MB RAM, 80GB SATA hard
drive,
> on
> > board LAN. All Intel drivers updated, bios flashed. Windows XP Pro,
SP2,
> > all web updates.
> >
> > After he returned yesterday, after about a half a day he complained that
> he
> > could no longer browse the internet. Today I went on site to trouble
> shoot.
> > The results are:
> >
> > Early on the administrator could browse the inet, but the user could
not.
> > As the day progressed neither the administrator nor the user could
access
> > the inet.
> >
> > Removed and reinstalled the firewall client. Seemed to help for a few
> > minutes. It updates instantly. But soon the symptoms returned.
> >
> > Changed the name of the computer. Nothing. Ping the server by name, by
> ip
> > address. Instantly.
> >
> > Turned off the original computer, the one running his blackberry
> redirector.
> >
> > Connected the new computer directly to the DSL modem, keyed in the
static
> IP
> > address, disabled the firewall client and unchecked use proxy server.
> > Seemed to work fine, but I did not leave it that way for very long.
> >
> > Connected back through the server, changed back to firewall and proxy.
> > Worked, but after a few minutes the system would no longer connect to
the
> > internet.
> >
> > Changed to a static ip. All was well for a few minutes. Seemed very
> quick,
> > very positive. I left the site - drove to my next appointment. As I
> pulled
> > into the parking lot the client called to say that he could no longer
> > connect to the internet, and that the others in the office are fine.
> >
> > Server:
> > 192.168.16.2
> > 255.255.255.0
> > none
> > 4.2.2.1
> > 4.2.2.2
> >
> > Workstation:
> > 192.168.16.185
> > 255.255.255.0
> > none
> > 192.168.16.2
> >
> > One thing I noticed about the server. I cannot ping www.yahoo.com from
> the
> > console.
> >
> > The workstation non browsing symptom is weird. The browser just sits
> there.
> > No errors, no dns errors, nothing in the event logs of the server or the
> > workstation. No strange pages. Clicking on a favorite produces
nothing.
> > Most of the time the msn home page will come up, from the ISA cache I
> > assume. Sometimes (not often) it only produces a blue background.
> >
> > All ideas and thoughts are welcome. I have googled, eventid, Microsoft
> > searched, but am not very imaginative when it comes to key word
searches.
> >
> > Thanks for your help!!!
> > --
> > Anna Clark
> >
> >
>
>