Re: LAN issue with FTP by Tim
Tim
Wed Jun 02 12:01:45 CDT 2004
I suppose that it is, but what we're trying to achieve is direct scanning of
various client documents that can be archived...
"Jim Behning" <jimbehningmvp@atl.mindspring.com> wrote in message
news:ge3qb099rpnucknglodiuticgl78fgjptu@4ax.com...
> The older Sharps allowed scan to email. Is that a possibilty?
>
> "Tim Fickes" <tim@proanalystsnospam.com> wrote:
>
> >What we have is a Sharp AR-M280N+ Digital Imager (copier) with a Duplex
> >Scanner (AR-EF1) using the Sharp Scanning Software (AR-NS2), a Fax Board
> >(AR-FX5), finisher and dual paper sources. Printing and faxing from this
pc
> >work just fine. We are unable to install the scanning software on this
pc
> >for some reason. It works great on everyone else's pc.
> >
> >It is my understanding that the scanning software uses ftp to communicate
> >and distribute scanned images (pdf or tiff) from the scanner to the
intended
> >user that is selected from the "local address book" on the Sharp unit
> >whereby it opens the "Sharpdesk 3.0" desktop software program on the
> >destination pc where you can file/move, print, fax, email, or convert by
> >OCR. For whatever reason, this pc will not install this software.
> >
> >Each time the software is installed, would get an Error window, with
"Unable
> >to install the application the class files could not be loaded.
> >Catastrophic failure." The Sharp tech attempted to upgrade to a newer
> >version of Sharpdesk and installed a patch that resulted in different,
yet
> >similar results. Now the Error window just said "Catastrophic failure."
> >
> >The Sharp tech is working within Sharp's "forum" where he said someone
else
> >was having the same problem. No word back as what he has found out.
> >
> >Basically the only thing I can identify is this issue with ftp as
previously
> >stated. As you've indicated I really didn't think that the Tight VNC
> >software would have had anything to do with it....
> >
> >Trying to remember how I set up the remote access for this user and if
there
> >were some setting in SBS2000 where I would have not allowed ftp and that
> >might be causing the trouble.
> >
> >Any ideas or direction as to where I can find assistance in trouble
shooting
> >ftp would be greatly appreciated.
> >
> >
> >"Kevin Weilbacher" <kweilbacMVP@gte.net> wrote in message
> >news:%23UsVvMOREHA.3440@TK2MSFTNGP11.phx.gbl...
> >> VNC is not very intrusive at all, and doubt that that would cause your
> >> problems.
> >>
> >> I recently was installing a Ricoh copier/fax/sccanner, and was trying
to
> >> make it work via SMB (rather than using FTP). I was initially having
> >> problems but finally we did make it work so that we could scan and
store
> >> documents directly to a shared folder on the SBS server. So, I never
had
> >to
> >> try using FTP.
> >>
> >> I believe Susan Bradley has a copier/scanner/fax machine, and is using
FTP
> >> to make it work.
> >>
> >> --
> >> Kevin Weilbacher [SBS-MVP]
> >> "The days pass by so quickly now, the nights are seldom long"
> >>
> >>
> >>
> >> "Jim Behning" <jimbehningmvp@atl.mindspring.com> wrote in message
> >> news:9iceb0pds9oo703ppt109tv2lgbfop6van@4ax.com...
> >> > I doubt that the VNC would affect ftp. It may take forever to
> >> > troubleshoot. I am no ftp expert so no help. I am fighting the ftp
> >> > option this morning. I hope the new device will do email which is
real
> >> > easy to deal with scans. No knowing ftp really, what would happen if
> >> > you downloaded WSFTP and tried to ftp with that? If it works with
> >> > WSFTP then you may have some new clue as to what is going on.
> >> >
> >> > "Tim Fickes" <tim@proanalystsnospam.com> wrote:
> >> >
> >> > >No I did not reformat, just upgraded. It is the bosses pc and it
would
> >> take
> >> > >forever to identify all the programs he uses and locate the
> >installation
> >> > >disks to start from scratch.
> >> > >
> >> > >As I said it did work once. Can only think that installed TightVNC.
> >Was
> >> > >hoping to get some confirmation that it may affect ftp or at least
some
> >> > >direction on trouble shooting ftp.
> >> > >
> >> > >
> >> > >"Jim Behning" <jimbehningmvp@atl.mindspring.com> wrote in message
> >> > >news:6j5ab053tn04iuceisfj4kochrp7oa05t4@4ax.com...
> >> > >> You can scan to an email. That is what I have done with the Sharp
> >> > >> multi function.
> >> > >>
> >> > >> When you upgraded did you format the hard drive? No legacy mess to
> >> > >> follow that kind of upgrade.
> >> > >>
> >> > >> "Tim Fickes" <tim@proanalystsnospam.com> wrote:
> >> > >>
> >> > >> >SBS2000, 2 nic
> >> > >> >clients are xp and 2000
> >> > >> >
> >> > >> >Have a Sharp Multi unit that when we installed worked with all
> >> clients.
> >> > >We
> >> > >> >now have one client that we can not scan at the Sharp and send
scan
> >to
> >> > >> >desktop software.
> >> > >> >
> >> > >> >This client also had JAVA issues which I thought were related,
but
> >> > >> >installing JRE solved those. Still Sharp scanning no go...
> >Upgraded
> >> it
> >> > >> >from Win2000 to XP Pro with same results...
> >> > >> >
> >> > >> >Have trouble shot with Sharp tech and have basically concluded
that
> >> this
> >> > >> >client is having ftp issues on port 21 (which is what it needs)
that
> >> > >doesn't
> >> > >> >allow it to communicate with the Sharp Unit that acts as an ftp
> >server
> >> > >for
> >> > >> >the LAN for scanning and sending image to clients desktop Sharp
> >> software.
> >> > >> >
> >> > >> >On this client from cmd window c:>, ftp> open 192.168.16.11 21
> >enter.
> >> > >> >Returns: > ftp: connect :Unknown error number
> >> > >> >
> >> > >> >On all other clients (substituting their ip)
> >> > >> >Returns: Connected to (IP).220 "client"."domain".local FTP server
> >> > ><Version
> >> > >> >SharpDesk-0.5> ready.
> >> > >> >
> >> > >> >The only thing that I can think of is that this is the only
client
> >> that
> >> > >I
> >> > >> >currently have set up for VPN. Whereby user establishes a VPN
> >> connection
> >> > >> >from his home computer to the SBS server and initiates a TightVNC
to
> >> > >control
> >> > >> >his pc.
> >> > >> >
> >> > >> >Sharp has basically said that there is nothing more they can
do...
> >> > >> >
> >> > >> >Any ideas on how to go about identifying what is happening with
ftp
> >on
> >> > >this
> >> > >> >client on LAN?
> >> > >> >
> >> > >>
> >> > >> Jim B. SBS MVP
> >> > >> remove the mvp to send email
> >> > >
> >> >
> >> > Jim B. SBS MVP
> >> > remove the mvp to send email
> >>
> >>
> >
>
> Jim B. SBS MVP
> remove the mvp to send email