delayed email...

Recenlty one of my uses came ot me and mentioned that one of the people she
has attempted to reply back to (using "reply") was not getting her email -
and that she had not received an NDR as of yet.

I checked the Exchange System Management - queue and indeed there was the
email waiting to be delivered... The email sat in there for a few days,
retrying, waiting to be delivered and then finally after a few days our
employee did get an NDR back.

She asked me why this was happening (why she hadn;t received an NDR right
away) and I mentioned that there could be any number of reasons and rhymed
off a couple that I thought may cause it... SHe had received a couple of
delayed notices and then finally the NDR came in...

What reasons could there be that a seemingly valid email address could not
be devlivered? I had mentioned to our employee that it was possible that the
receipients server was not allowing incoming emails (the recipient works for
the government) and yet this person had asked our employee to respond back
to her initial email - so I would think that this person would have been
able to receive email in the past...

What other reasons could there be? I am just concerned that it may have been
an issue at our end but doubt that as once it leaves here, it's out of our
control really, and all other external email has been working just fine...

Thanks,

Brad

JoeM
Mon Dec 06 16:18:11 CST 2004

One possibility is that the recipient server has been offline and that there
is no backup recipient DNS record. This would cause a problem with that
email domain and (probably) no others. You would also not get an NDR until
your server exhausted its retries. The NDR you finally got probably came
from your server and said something to the effect it gave up trying to reach
the recipient server. This means that the recipient server is listed, just
not in communication for some time.


"Brad Pears" <donotreply@notreal.com> wrote in message
news:O3Qlg782EHA.4072@TK2MSFTNGP10.phx.gbl...
> Recenlty one of my uses came ot me and mentioned that one of the people
she
> has attempted to reply back to (using "reply") was not getting her email -
> and that she had not received an NDR as of yet.
>
> I checked the Exchange System Management - queue and indeed there was the
> email waiting to be delivered... The email sat in there for a few days,
> retrying, waiting to be delivered and then finally after a few days our
> employee did get an NDR back.
>
> She asked me why this was happening (why she hadn;t received an NDR right
> away) and I mentioned that there could be any number of reasons and rhymed
> off a couple that I thought may cause it... SHe had received a couple of
> delayed notices and then finally the NDR came in...
>
> What reasons could there be that a seemingly valid email address could not
> be devlivered? I had mentioned to our employee that it was possible that
the
> receipients server was not allowing incoming emails (the recipient works
for
> the government) and yet this person had asked our employee to respond back
> to her initial email - so I would think that this person would have been
> able to receive email in the past...
>
> What other reasons could there be? I am just concerned that it may have
been
> an issue at our end but doubt that as once it leaves here, it's out of our
> control really, and all other external email has been working just fine...
>
> Thanks,
>
> Brad
>
>