Hi all,

Just a short heads up on this.

XP SP2 *apparently* changes certain aspects with regards networking.
Although its possible that most people may not even notice this, we
experienced a particular issue regarding VPN working which I thought was
worth flagging up in case anyone gets anything similar.

XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All OK so
far.
We would then connect an IP softphone on the laptop to our VoIP PBX [Avaya
IP Office] which resides on our LAN. Again, all OK so far.
VoIP operation worked fine both inwards and outwards.

Upgraded to SP2

Again, VPN in works fine.
However, although VoIP operation outwards was fine, inwards was VERY choppy.
We tried numerous things such as disabling the SP2 firewall entirely and
reinstalling the IP softphone, in case either of these would help. Neither
did. Ended up having to go back to SP1.

Have emailed MS about this and am currently awaiting a response.

From reading on various websites and other newsgroups, we understand that
there *may* have been certain changes to certain parts of the 'standard' MS
networking code and that various 3rd party VPN client software is also
affected by similar delay issues. Although its in the final analysis down to
the 3rd party vendors [in our case, Avaya] to resolve the issue by releasing
fully SP2-compliant versions of their software, I though it was worth
bringing to everyone's attention just in order to pre-warn them more than
anything in case they are running anything over a VPN which is
delay-intolerant such as VoIP.

Oh yes, the the SP2 Bluetooth drivers built-into XP don't support audio...!

<rant over> :-)

David

Re: OT - XP SP2 changes networking slightly - watch out... by Susan

Susan
Thu Oct 14 20:01:03 CDT 2004

Programs that connect to IP addresses that are in the loopback address
range may not work as you expect in Windows XP Service Pack 2:
http://support.microsoft.com/default.aspx?kbid=884020


May want to try that.

David Elders wrote:
> Hi all,
>
> Just a short heads up on this.
>
> XP SP2 *apparently* changes certain aspects with regards networking.
> Although its possible that most people may not even notice this, we
> experienced a particular issue regarding VPN working which I thought was
> worth flagging up in case anyone gets anything similar.
>
> XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All OK so
> far.
> We would then connect an IP softphone on the laptop to our VoIP PBX [Avaya
> IP Office] which resides on our LAN. Again, all OK so far.
> VoIP operation worked fine both inwards and outwards.
>
> Upgraded to SP2
>
> Again, VPN in works fine.
> However, although VoIP operation outwards was fine, inwards was VERY choppy.
> We tried numerous things such as disabling the SP2 firewall entirely and
> reinstalling the IP softphone, in case either of these would help. Neither
> did. Ended up having to go back to SP1.
>
> Have emailed MS about this and am currently awaiting a response.
>
> From reading on various websites and other newsgroups, we understand that
> there *may* have been certain changes to certain parts of the 'standard' MS
> networking code and that various 3rd party VPN client software is also
> affected by similar delay issues. Although its in the final analysis down to
> the 3rd party vendors [in our case, Avaya] to resolve the issue by releasing
> fully SP2-compliant versions of their software, I though it was worth
> bringing to everyone's attention just in order to pre-warn them more than
> anything in case they are running anything over a VPN which is
> delay-intolerant such as VoIP.
>
> Oh yes, the the SP2 Bluetooth drivers built-into XP don't support audio...!
>
> <rant over> :-)
>
> David
>
>
>

--
http://www.sbslinks.com/really.htm
http://www.msmvps.com/bradley
http://www.threatcode.com
[let's get vendors to step up to the plate too]
https://www.ecora.com/ecora/jump/pm99.asp


Re: OT - XP SP2 changes networking slightly - watch out... by GeoffDutch

GeoffDutch
Tue Nov 02 09:01:04 CST 2004

Hi Susan,

I have a very similar problem to David Elders - if i install this fix will
my problem be solved ? Or if it isn't solved will it make things worse ?

Thanks

"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:

> Programs that connect to IP addresses that are in the loopback address
> range may not work as you expect in Windows XP Service Pack 2:
> http://support.microsoft.com/default.aspx?kbid=884020
>
>
> May want to try that.
>
> David Elders wrote:
> > Hi all,
> >
> > Just a short heads up on this.
> >
> > XP SP2 *apparently* changes certain aspects with regards networking.
> > Although its possible that most people may not even notice this, we
> > experienced a particular issue regarding VPN working which I thought was
> > worth flagging up in case anyone gets anything similar.
> >
> > XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All OK so
> > far.
> > We would then connect an IP softphone on the laptop to our VoIP PBX [Avaya
> > IP Office] which resides on our LAN. Again, all OK so far.
> > VoIP operation worked fine both inwards and outwards.
> >
> > Upgraded to SP2
> >
> > Again, VPN in works fine.
> > However, although VoIP operation outwards was fine, inwards was VERY choppy.
> > We tried numerous things such as disabling the SP2 firewall entirely and
> > reinstalling the IP softphone, in case either of these would help. Neither
> > did. Ended up having to go back to SP1.
> >
> > Have emailed MS about this and am currently awaiting a response.
> >
> > From reading on various websites and other newsgroups, we understand that
> > there *may* have been certain changes to certain parts of the 'standard' MS
> > networking code and that various 3rd party VPN client software is also
> > affected by similar delay issues. Although its in the final analysis down to
> > the 3rd party vendors [in our case, Avaya] to resolve the issue by releasing
> > fully SP2-compliant versions of their software, I though it was worth
> > bringing to everyone's attention just in order to pre-warn them more than
> > anything in case they are running anything over a VPN which is
> > delay-intolerant such as VoIP.
> >
> > Oh yes, the the SP2 Bluetooth drivers built-into XP don't support audio...!
> >
> > <rant over> :-)
> >
> > David
> >
> >
> >
>
> --
> http://www.sbslinks.com/really.htm
> http://www.msmvps.com/bradley
> http://www.threatcode.com
> [let's get vendors to step up to the plate too]
> https://www.ecora.com/ecora/jump/pm99.asp
>
>

Re: OT - XP SP2 changes networking slightly - watch out... by Kevin

Kevin
Tue Nov 02 09:10:02 CST 2004

Geoff, not sure that Susan nor anyone else is a prognosticator of future
events ... if we were, we would have already won the lotto and would be
retired on our yacht somewhere without a phone or computer nearby.

;-)

--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"



"Geoff Dutch" <GeoffDutch@discussions.microsoft.com> wrote in message
news:66804D4D-EF85-4704-9DF5-121B3771A93D@microsoft.com...
> Hi Susan,
>
> I have a very similar problem to David Elders - if i install this fix will
> my problem be solved ? Or if it isn't solved will it make things worse ?
>
> Thanks
>
> "Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:
>
>> Programs that connect to IP addresses that are in the loopback address
>> range may not work as you expect in Windows XP Service Pack 2:
>> http://support.microsoft.com/default.aspx?kbid=884020
>>
>>
>> May want to try that.
>>
>> David Elders wrote:
>> > Hi all,
>> >
>> > Just a short heads up on this.
>> >
>> > XP SP2 *apparently* changes certain aspects with regards networking.
>> > Although its possible that most people may not even notice this, we
>> > experienced a particular issue regarding VPN working which I thought
>> > was
>> > worth flagging up in case anyone gets anything similar.
>> >
>> > XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All OK
>> > so
>> > far.
>> > We would then connect an IP softphone on the laptop to our VoIP PBX
>> > [Avaya
>> > IP Office] which resides on our LAN. Again, all OK so far.
>> > VoIP operation worked fine both inwards and outwards.
>> >
>> > Upgraded to SP2
>> >
>> > Again, VPN in works fine.
>> > However, although VoIP operation outwards was fine, inwards was VERY
>> > choppy.
>> > We tried numerous things such as disabling the SP2 firewall entirely
>> > and
>> > reinstalling the IP softphone, in case either of these would help.
>> > Neither
>> > did. Ended up having to go back to SP1.
>> >
>> > Have emailed MS about this and am currently awaiting a response.
>> >
>> > From reading on various websites and other newsgroups, we understand
>> > that
>> > there *may* have been certain changes to certain parts of the
>> > 'standard' MS
>> > networking code and that various 3rd party VPN client software is also
>> > affected by similar delay issues. Although its in the final analysis
>> > down to
>> > the 3rd party vendors [in our case, Avaya] to resolve the issue by
>> > releasing
>> > fully SP2-compliant versions of their software, I though it was worth
>> > bringing to everyone's attention just in order to pre-warn them more
>> > than
>> > anything in case they are running anything over a VPN which is
>> > delay-intolerant such as VoIP.
>> >
>> > Oh yes, the the SP2 Bluetooth drivers built-into XP don't support
>> > audio...!
>> >
>> > <rant over> :-)
>> >
>> > David
>> >
>> >
>> >
>>
>> --
>> http://www.sbslinks.com/really.htm
>> http://www.msmvps.com/bradley
>> http://www.threatcode.com
>> [let's get vendors to step up to the plate too]
>> https://www.ecora.com/ecora/jump/pm99.asp
>>
>>



Re: OT - XP SP2 changes networking slightly - watch out... by GeoffDutch

GeoffDutch
Tue Nov 02 09:17:02 CST 2004

Gotcha - thought it may be the case but, damn, you can't knock me for trying
!!

8-D

"Kevin Weilbacher" wrote:

> Geoff, not sure that Susan nor anyone else is a prognosticator of future
> events ... if we were, we would have already won the lotto and would be
> retired on our yacht somewhere without a phone or computer nearby.
>
> ;-)
>
> --
> Kevin Weilbacher [SBS-MVP]
> "The days pass by so quickly now, the nights are seldom long"
>
>
>
> "Geoff Dutch" <GeoffDutch@discussions.microsoft.com> wrote in message
> news:66804D4D-EF85-4704-9DF5-121B3771A93D@microsoft.com...
> > Hi Susan,
> >
> > I have a very similar problem to David Elders - if i install this fix will
> > my problem be solved ? Or if it isn't solved will it make things worse ?
> >
> > Thanks
> >
> > "Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:
> >
> >> Programs that connect to IP addresses that are in the loopback address
> >> range may not work as you expect in Windows XP Service Pack 2:
> >> http://support.microsoft.com/default.aspx?kbid=884020
> >>
> >>
> >> May want to try that.
> >>
> >> David Elders wrote:
> >> > Hi all,
> >> >
> >> > Just a short heads up on this.
> >> >
> >> > XP SP2 *apparently* changes certain aspects with regards networking.
> >> > Although its possible that most people may not even notice this, we
> >> > experienced a particular issue regarding VPN working which I thought
> >> > was
> >> > worth flagging up in case anyone gets anything similar.
> >> >
> >> > XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All OK
> >> > so
> >> > far.
> >> > We would then connect an IP softphone on the laptop to our VoIP PBX
> >> > [Avaya
> >> > IP Office] which resides on our LAN. Again, all OK so far.
> >> > VoIP operation worked fine both inwards and outwards.
> >> >
> >> > Upgraded to SP2
> >> >
> >> > Again, VPN in works fine.
> >> > However, although VoIP operation outwards was fine, inwards was VERY
> >> > choppy.
> >> > We tried numerous things such as disabling the SP2 firewall entirely
> >> > and
> >> > reinstalling the IP softphone, in case either of these would help.
> >> > Neither
> >> > did. Ended up having to go back to SP1.
> >> >
> >> > Have emailed MS about this and am currently awaiting a response.
> >> >
> >> > From reading on various websites and other newsgroups, we understand
> >> > that
> >> > there *may* have been certain changes to certain parts of the
> >> > 'standard' MS
> >> > networking code and that various 3rd party VPN client software is also
> >> > affected by similar delay issues. Although its in the final analysis
> >> > down to
> >> > the 3rd party vendors [in our case, Avaya] to resolve the issue by
> >> > releasing
> >> > fully SP2-compliant versions of their software, I though it was worth
> >> > bringing to everyone's attention just in order to pre-warn them more
> >> > than
> >> > anything in case they are running anything over a VPN which is
> >> > delay-intolerant such as VoIP.
> >> >
> >> > Oh yes, the the SP2 Bluetooth drivers built-into XP don't support
> >> > audio...!
> >> >
> >> > <rant over> :-)
> >> >
> >> > David
> >> >
> >> >
> >> >
> >>
> >> --
> >> http://www.sbslinks.com/really.htm
> >> http://www.msmvps.com/bradley
> >> http://www.threatcode.com
> >> [let's get vendors to step up to the plate too]
> >> https://www.ecora.com/ecora/jump/pm99.asp
> >>
> >>
>
>
>

Re: OT - XP SP2 changes networking slightly - watch out... by Kevin

Kevin
Tue Nov 02 09:31:35 CST 2004

And, who knows, Susan may have already won the lotto and can foretell the
future!
Oh, Susan, wherefore art thou???
--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"



"Geoff Dutch" <GeoffDutch@discussions.microsoft.com> wrote in message
news:8B1EA705-6E9E-44C8-905F-4FF92BA45835@microsoft.com...
> Gotcha - thought it may be the case but, damn, you can't knock me for
> trying
> !!
>
> 8-D
>
> "Kevin Weilbacher" wrote:
>
>> Geoff, not sure that Susan nor anyone else is a prognosticator of future
>> events ... if we were, we would have already won the lotto and would be
>> retired on our yacht somewhere without a phone or computer nearby.
>>
>> ;-)
>>
>> --
>> Kevin Weilbacher [SBS-MVP]
>> "The days pass by so quickly now, the nights are seldom long"
>>
>>
>>
>> "Geoff Dutch" <GeoffDutch@discussions.microsoft.com> wrote in message
>> news:66804D4D-EF85-4704-9DF5-121B3771A93D@microsoft.com...
>> > Hi Susan,
>> >
>> > I have a very similar problem to David Elders - if i install this fix
>> > will
>> > my problem be solved ? Or if it isn't solved will it make things worse
>> > ?
>> >
>> > Thanks
>> >
>> > "Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:
>> >
>> >> Programs that connect to IP addresses that are in the loopback address
>> >> range may not work as you expect in Windows XP Service Pack 2:
>> >> http://support.microsoft.com/default.aspx?kbid=884020
>> >>
>> >>
>> >> May want to try that.
>> >>
>> >> David Elders wrote:
>> >> > Hi all,
>> >> >
>> >> > Just a short heads up on this.
>> >> >
>> >> > XP SP2 *apparently* changes certain aspects with regards networking.
>> >> > Although its possible that most people may not even notice this, we
>> >> > experienced a particular issue regarding VPN working which I thought
>> >> > was
>> >> > worth flagging up in case anyone gets anything similar.
>> >> >
>> >> > XP Pro SP1 laptop would VPN into our SBS2K network - no problem. All
>> >> > OK
>> >> > so
>> >> > far.
>> >> > We would then connect an IP softphone on the laptop to our VoIP PBX
>> >> > [Avaya
>> >> > IP Office] which resides on our LAN. Again, all OK so far.
>> >> > VoIP operation worked fine both inwards and outwards.
>> >> >
>> >> > Upgraded to SP2
>> >> >
>> >> > Again, VPN in works fine.
>> >> > However, although VoIP operation outwards was fine, inwards was VERY
>> >> > choppy.
>> >> > We tried numerous things such as disabling the SP2 firewall entirely
>> >> > and
>> >> > reinstalling the IP softphone, in case either of these would help.
>> >> > Neither
>> >> > did. Ended up having to go back to SP1.
>> >> >
>> >> > Have emailed MS about this and am currently awaiting a response.
>> >> >
>> >> > From reading on various websites and other newsgroups, we understand
>> >> > that
>> >> > there *may* have been certain changes to certain parts of the
>> >> > 'standard' MS
>> >> > networking code and that various 3rd party VPN client software is
>> >> > also
>> >> > affected by similar delay issues. Although its in the final analysis
>> >> > down to
>> >> > the 3rd party vendors [in our case, Avaya] to resolve the issue by
>> >> > releasing
>> >> > fully SP2-compliant versions of their software, I though it was
>> >> > worth
>> >> > bringing to everyone's attention just in order to pre-warn them more
>> >> > than
>> >> > anything in case they are running anything over a VPN which is
>> >> > delay-intolerant such as VoIP.
>> >> >
>> >> > Oh yes, the the SP2 Bluetooth drivers built-into XP don't support
>> >> > audio...!
>> >> >
>> >> > <rant over> :-)
>> >> >
>> >> > David
>> >> >
>> >> >
>> >> >
>> >>
>> >> --
>> >> http://www.sbslinks.com/really.htm
>> >> http://www.msmvps.com/bradley
>> >> http://www.threatcode.com
>> >> [let's get vendors to step up to the plate too]
>> >> https://www.ecora.com/ecora/jump/pm99.asp
>> >>
>> >>
>>
>>
>>



Off Topic - Avaya IP Office by Rob

Rob
Tue Nov 02 22:35:04 CST 2004

Concerning Avaya IP Office...

What's your opinion of it? Would you recommend it to someone? Would
you purchase it again?

I'm stuck in the stone age with a Panasonic KX-TD1232 -1. Doesn't even
support TI/PRI let alone IP!

In article <eK0YYIlsEHA.1276@TK2MSFTNGP12.phx.gbl>,
david_elders@hotmail.com.nospam says...
> We would then connect an IP softphone on the laptop to our VoIP PBX [Avaya
> IP Office] which resides on our LAN. Again, all OK so far.
> VoIP operation worked fine both inwards and outwards.

Re: OT - XP SP2 changes networking slightly - watch out... by Paul

Paul
Wed Nov 03 03:12:03 CST 2004

This is a multi-part message in MIME format.

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charset="iso-8859-1"
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yes!

I have a very similar problem to David Elders - if i install this fix =
will=20
my problem be solved ? Or if it isn't solved will it make things =
worse ?


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charset="iso-8859-1"
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<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2523" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial>yes!</FONT></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"><FONT=20
face=3DArial></FONT><BR>I have a very similar problem to David Elders =
- if i=20
install this fix will <BR>my problem be solved ?&nbsp; Or if it isn't =
solved=20
will it make things worse ?<BR><BR></BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_002A_01C4C1DD.3152F530--


Re: Off Topic - Avaya IP Office by David

David
Wed Nov 03 03:26:53 CST 2004

Hi Rob,

Go for it. Although we're biased [we're an IP Office VAR in the UK] we do
think that in terms of the breadth of functionality, the range of endpoints
[analogue, proprietary digital and IP - hard and softphones] for the
cost-factor that it blows away everything else out there.

What are your main requirement issues? Feel free to email me off-list if you
want to go over your requirements in any more detail [from a technical
standpoint - we don't do hard sell!]

:-)

Regards,



David Elders
AKD Systems Ltd
Edinburgh, Great Britain



"Rob Bordwell" <atomicdawg@pacbell.net> wrote in message
news:MPG.1bf1ffd3cc7c9442989683@news.microsoft.com...
> Concerning Avaya IP Office...
>
> What's your opinion of it? Would you recommend it to someone? Would
> you purchase it again?
>
> I'm stuck in the stone age with a Panasonic KX-TD1232 -1. Doesn't even
> support TI/PRI let alone IP!
>
> In article <eK0YYIlsEHA.1276@TK2MSFTNGP12.phx.gbl>,
> david_elders@hotmail.com.nospam says...
> > We would then connect an IP softphone on the laptop to our VoIP PBX
[Avaya
> > IP Office] which resides on our LAN. Again, all OK so far.
> > VoIP operation worked fine both inwards and outwards.



Re: Off Topic - Avaya IP Office by Steve

Steve
Wed Nov 03 04:19:51 CST 2004

Rob Bordwell wrote:

> Concerning Avaya IP Office...
>
> What's your opinion of it? Would you recommend it to someone? Would
> you purchase it again?
>
> I'm stuck in the stone age with a Panasonic KX-TD1232 -1. Doesn't
> even support TI/PRI let alone IP!

I have a customer using it, and they're very happy with it.

My only minor gripe is that Avaya recently released a new version of
the desktop Phone Manager software and they've done a WMP-type skinning
thing, such that the application now looks unlike any other Windows
application. For a consumer application, I'd consider that just about
acceptable. For business, I think it's madness (and it's not like they
couldn't have found more useful things to spend coding time on!).

--
Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.

RE: OT - XP SP2 changes networking slightly - watch out... by GeoffDutch

GeoffDutch
Wed Nov 03 05:24:02 CST 2004

Hi David,

I guess the biggest question is what are Avaya doing with regards to Phone
Manager software and Windows XP SP2 ? Is there something in the pipeline !?

"David Elders" wrote:

".......... Although its in the final analysis down to the 3rd party
vendors [in our case, Avaya] to resolve the issue by releasing fully
SP2-compliant versions of their software.......... "

Re: Off Topic - Avaya IP Office by David

David
Wed Nov 03 05:46:51 CST 2004

Hi Steve,

Agree fully about them certainly having more important things to spend their
time on but don't think that the look of it is a major issue really. Rounded
corners on the edges? New version [imminent - mid-Dec] also runs in compact
mode [icons only]... also, if you're running MS Live Communication Server it
supports Instant Messaging via it. New version supports Groups of Speed
Dials and Personal Distribution Lists too.

Cheers,



David




"Steve Foster [SBS MVP]" <steve.foster@picamar.co.uk> wrote in message
news:xn0dpbm8sordvfs001@msnews.microsoft.com...
> Rob Bordwell wrote:
>
> > Concerning Avaya IP Office...
> >
> > What's your opinion of it? Would you recommend it to someone? Would
> > you purchase it again?
> >
> > I'm stuck in the stone age with a Panasonic KX-TD1232 -1. Doesn't
> > even support TI/PRI let alone IP!
>
> I have a customer using it, and they're very happy with it.
>
> My only minor gripe is that Avaya recently released a new version of
> the desktop Phone Manager software and they've done a WMP-type skinning
> thing, such that the application now looks unlike any other Windows
> application. For a consumer application, I'd consider that just about
> acceptable. For business, I think it's madness (and it's not like they
> couldn't have found more useful things to spend coding time on!).
>
> --
> Steve Foster [SBS MVP]
> ---------------------------------------
> MVPs do not work for Microsoft. Please reply only to the newsgroups.



Re: Off Topic - Avaya IP Office by Steve

Steve
Wed Nov 03 08:54:16 CST 2004

David Elders wrote:

> Hi Steve,
>
> Agree fully about them certainly having more important things to
> spend their time on but don't think that the look of it is a major
> issue really. Rounded corners on the edges? New version [imminent -
> mid-Dec] also runs in compact mode [icons only]... also, if you're
> running MS Live Communication Server it supports Instant Messaging
> via it. New version supports Groups of Speed Dials and Personal
> Distribution Lists too.

It was more the whole effect - I didn't look at individual details.

The point was why even go down the skinning route for a business
application? (especially since it appears to be undocumented in the
Help). Any user with accessibility issues is screwed by their choice -
eg, I routinely put font sizes up a couple of points in the Windows
settings at high resolutions (otherwise I can't read the damn text),
and PM takes no notice whatsoever of my preferences.

--
Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.

Re: OT - XP SP2 changes networking slightly - watch out... by Steve

Steve
Wed Nov 03 09:23:53 CST 2004

Geoff Dutch wrote:

> Hi David,
>
> I guess the biggest question is what are Avaya doing with regards to
> Phone Manager software and Windows XP SP2 ? Is there something in
> the pipeline !?

Assuming that you have the SP2 firewall turned on, you will need to
make an Exception for the Phone Manager software, since it does use
incoming connections.

If you're running additional software (eg voicemail or reporting) on an
XP SP2 machine as well, then that may need Firewall Exceptions too.

The only reported "oddity" (that the phone engineers blamed on SP2 -
hell, they tried to blame every problem on sp2 "network down - SP2",
"toilet flooded - SP2") was a loss of PM reporting busy stations. Since
I didn't actually witness the problem, and users had trouble
demonstrating the issue, I'm not sure whether it really existed or not.

Either way, the new skinned version of PM appears to be working 100% as
far as my customer is concerned *with* the SP2 firewall on (after
addition of exception).

--
Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.

Re: OT - XP SP2 changes networking slightly - watch out... by GeoffDutch

GeoffDutch
Wed Nov 03 11:13:31 CST 2004

Prior to SP2 the PM wouldn't update the status of extensions shown in "speed
dials" but after "unblocking" the PM software in SP2 it worked fine.

I don't know enough about the SP2 firewall to know whether "unblocking" is
just 100% unblocked or just what ports XP thinks needs unblocking !

"Steve Foster [SBS MVP]" wrote:

> Geoff Dutch wrote:
>
> > Hi David,
> >
> > I guess the biggest question is what are Avaya doing with regards to
> > Phone Manager software and Windows XP SP2 ? Is there something in
> > the pipeline !?
>
> Assuming that you have the SP2 firewall turned on, you will need to
> make an Exception for the Phone Manager software, since it does use
> incoming connections.
>
> If you're running additional software (eg voicemail or reporting) on an
> XP SP2 machine as well, then that may need Firewall Exceptions too.
>
> The only reported "oddity" (that the phone engineers blamed on SP2 -
> hell, they tried to blame every problem on sp2 "network down - SP2",
> "toilet flooded - SP2") was a loss of PM reporting busy stations. Since
> I didn't actually witness the problem, and users had trouble
> demonstrating the issue, I'm not sure whether it really existed or not.
>
> Either way, the new skinned version of PM appears to be working 100% as
> far as my customer is concerned *with* the SP2 firewall on (after
> addition of exception).
>
> --
> Steve Foster [SBS MVP]
> ---------------------------------------
> MVPs do not work for Microsoft. Please reply only to the newsgroups.
>

Re: Off Topic - Avaya IP Office by David

David
Wed Nov 03 12:59:44 CST 2004

See where you're coming from in that respect :-)

PITA, especially as they [Avaya] now appear to have started to really listen
to the wishes and any concerns of its VARs relating to this product and
things are moving forward well now, compared to a couple of years ago...

In relation to the customer's original query however, go for it! Still
streets ahead of the competition in my eyes... [and before anyone flames me
for that - we looked at the competition - still regularly do - we thought -
and think - that IP Office is the best thing out there - that's why we got -
and keep - involved...]

David


"Steve Foster [SBS MVP]" <steve.foster@picamar.co.uk> wrote in message
news:xn0dpbtflp17rr8003@msnews.microsoft.com...
> David Elders wrote:
>
> > Hi Steve,
> >
> > Agree fully about them certainly having more important things to
> > spend their time on but don't think that the look of it is a major
> > issue really. Rounded corners on the edges? New version [imminent -
> > mid-Dec] also runs in compact mode [icons only]... also, if you're
> > running MS Live Communication Server it supports Instant Messaging
> > via it. New version supports Groups of Speed Dials and Personal
> > Distribution Lists too.
>
> It was more the whole effect - I didn't look at individual details.
>
> The point was why even go down the skinning route for a business
> application? (especially since it appears to be undocumented in the
> Help). Any user with accessibility issues is screwed by their choice -
> eg, I routinely put font sizes up a couple of points in the Windows
> settings at high resolutions (otherwise I can't read the damn text),
> and PM takes no notice whatsoever of my preferences.
>
> --
> Steve Foster [SBS MVP]
> ---------------------------------------
> MVPs do not work for Microsoft. Please reply only to the newsgroups.



Re: OT - XP SP2 changes networking slightly - watch out... by David

David
Wed Nov 03 13:10:19 CST 2004

Hi,

SP2 itself is not the issue in terms of 'normal' PhoneManager operation.
PhoneManager running on a SP2 machine on a LAN will function 100% [as you
correctly say, once you add this as an exception to the SP2 firewall].
However, this problem relates specifically to when using the IP softphone
version of PhoneManager [VoIP] across a VPN link created from a remote SP2
client.

The changes in SP2 with relation to the VPN/networking side of things
*appear* to be what causes the issue as the same laptop returned to SP1
works fine across the same VPN link using the same PhoneManager in IP/VoIP
mode...

We naturally tried entering exceptions and removing the firewall from both
the VPN connection [and disabling it entirely on the SP2 client] before
coming to this conclusion... :-)

MS's 'official' response to me was this:

"CASE_ID_NUM: SRZ041014002201
MESSAGE:
**********************************************************************

This is an e-mail from Microsoft about your support incident.
When replying to this address:

+ It helps us if you do not include the original message
+ Please keep the case number (SRxxxx) in the subject line
Thank you

Microsoft Product Support Services

******************* The message from Microsoft follows ****************


Hello David,

My name is William and I will be assisting you with your technical support
query.

Thanks for the feedback. Microsoft do bring out updates all the time so it
is possible that a fix for this will become available of it is Microsoft's
own network.
Keep checking the windows update website and this will tell you if any comes
out.

Please let me know if this resolves the problem.

Regards,

William Brolly

Microsoft Product Support Services"

...which kinda takes us absolutely no further forward unfortunately!

David



"Geoff Dutch" <GeoffDutch@discussions.microsoft.com> wrote in message
news:A0AD4E35-6384-4EB5-99E9-957966EB087C@microsoft.com...
> Prior to SP2 the PM wouldn't update the status of extensions shown in
"speed
> dials" but after "unblocking" the PM software in SP2 it worked fine.
>
> I don't know enough about the SP2 firewall to know whether "unblocking" is
> just 100% unblocked or just what ports XP thinks needs unblocking !
>
> "Steve Foster [SBS MVP]" wrote:
>
> > Geoff Dutch wrote:
> >
> > > Hi David,
> > >
> > > I guess the biggest question is what are Avaya doing with regards to
> > > Phone Manager software and Windows XP SP2 ? Is there something in
> > > the pipeline !?
> >
> > Assuming that you have the SP2 firewall turned on, you will need to
> > make an Exception for the Phone Manager software, since it does use
> > incoming connections.
> >
> > If you're running additional software (eg voicemail or reporting) on an
> > XP SP2 machine as well, then that may need Firewall Exceptions too.
> >
> > The only reported "oddity" (that the phone engineers blamed on SP2 -
> > hell, they tried to blame every problem on sp2 "network down - SP2",
> > "toilet flooded - SP2") was a loss of PM reporting busy stations. Since
> > I didn't actually witness the problem, and users had trouble
> > demonstrating the issue, I'm not sure whether it really existed or not.
> >
> > Either way, the new skinned version of PM appears to be working 100% as
> > far as my customer is concerned *with* the SP2 firewall on (after
> > addition of exception).
> >
> > --
> > Steve Foster [SBS MVP]
> > ---------------------------------------
> > MVPs do not work for Microsoft. Please reply only to the newsgroups.
> >



Re: Off Topic - Avaya IP Office by barney

barney
Wed Nov 03 14:42:16 CST 2004

On Tue, 2 Nov 2004 20:35:04 -0800, Rob Bordwell wrote:

> Concerning Avaya IP Office...
>
> What's your opinion of it? Would you recommend it to someone? Would
> you purchase it again?
>
> I'm stuck in the stone age with a Panasonic KX-TD1232 -1. Doesn't even
> support TI/PRI let alone IP!

We have two. They are pretty damn good - we use it for international voip,
but you could quite easily use it as a router, firewall, VPN, isdn modem,
T1 connection etc...

Couple of gripes though, currently there's no support for SIP (voip over
http) and the phone directory is crap unless you upgrade to the phone
manager pro.

Also, there's some pretty powerful software available for doing
auto-attendent type stuff, takes a bit of peeing around with but it'll do
just about anything you need - links to db's, allows breaking in/out, voice
menus.

Also a look at the small office edition - it may fit your bill.

Re: OT - XP SP2 changes networking slightly - watch out... by Steve

Steve
Wed Nov 03 15:22:29 CST 2004

Geoff Dutch wrote:

> Prior to SP2 the PM wouldn't update the status of extensions shown in
> "speed dials" but after "unblocking" the PM software in SP2 it worked
> fine.

Yes, that was the issue my customer was talking about. If you were
experiencing that before deploying SP2, then clearly it couldn't be an
SP2 problem...

>
> I don't know enough about the SP2 firewall to know whether
> "unblocking" is just 100% unblocked or just what ports XP thinks
> needs unblocking !

If you unblock the application, the firewall will let the application
listen on whatever ports the applications wishes.

If you unblock a specific port rather than an application, then the
application would not be able to listen on other ports.

Note that the SP2 firewall blocks *inbound* connections only, so client
applications can always make connections to remote services (eg HTTP,
RDP, SMTP, POP3, etc).

--
Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.