Hi
We have on person in our company who works from home.
They retrieve their email via POP3. Everything will be
fine and then for some reason, they stop receiving email.
If they close down outlook and reopen it, it still won't
work. They have to log onto OWA, view/delete an item and
then their POP3 account starts to work again. I have no
idea what could be the cause. It's as if one of the
emails blocks/clogs the process so no new emails can
download. Once this email is gone, the process starts to
work again. The rest of the people in the office use SMTP
and don't experience this. I'm not sure if it is the
client PC or the Exchange server or how to even trouble
shoot this problem.

Does anyone have any ideas?

Re: can't retrieve POP3 email by Bill

Bill
Mon Jan 26 17:26:56 CST 2004

Hi nic

Unfortunately this is a problem with pop3. If there is a rogue email then it
wont download. Could also be big email and bandwidth slow...could be many
things.

However....this is not a secure connection (is easy configuration) but you
are opening up server. More secure option would be VPN and use outlook as if
on lan. Have you thought / tried this ? Must educate user, it maybe secure
connection but if user infected it could go down vpn.

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"nic" <anonymous@discussions.microsoft.com> wrote in message
news:4b7601c3e432$07dcbb70$a601280a@phx.gbl...
> Hi
> We have on person in our company who works from home.
> They retrieve their email via POP3. Everything will be
> fine and then for some reason, they stop receiving email.
> If they close down outlook and reopen it, it still won't
> work. They have to log onto OWA, view/delete an item and
> then their POP3 account starts to work again. I have no
> idea what could be the cause. It's as if one of the
> emails blocks/clogs the process so no new emails can
> download. Once this email is gone, the process starts to
> work again. The rest of the people in the office use SMTP
> and don't experience this. I'm not sure if it is the
> client PC or the Exchange server or how to even trouble
> shoot this problem.
>
> Does anyone have any ideas?