Cris
Tue Sep 13 11:36:41 CDT 2005
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I'm a big one for pointing folks elsewhere and maybe we have some Office =
"Experts" out there but this really is an Office issue as opposed to =
SBS.
Are you using roaming profiles?? if so you may have to delete this =
users profile and start over
The only software thats in use here that MS still provides any level of =
support for is SBS 2K and OL 2003
I wouldn't delete the user...just turn off roaming profiles if in =
use...if profile is stored on the server...delete it...if installed on =
the machine...delete it.
There are office utilities which will do an 'erase' of all Office =
installations files..not just an uninstall. That will let you =
re-install the apps. But this user needs to get up to supported =
versions of the software
--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Please do not email me directly for assistance. Reply only in the =
Newsgroups for the benefit of everyone
"Bonehead" <Bonehead@discussions.microsoft.com> wrote in message =
news:24619077-1BBA-48BB-8DC7-B291E08B6A74@microsoft.com...
I give up. I had a user who needed a zip utility. I downloaded =
ZipGenius=20
from MajorGeeks. It worked, but he had some problem while printing =
and then=20
couldn't access his email or run Office programs. I uninstalled =
ZipGenius,=20
but here is the current situation.
He has a Win98 workstation with Outlook 2000 attached to an SBS2K =
server=20
running Exchange 2K. He has Office 97 professional with Office Small=20
Business 2000 installed over it. (We kept 97 for Access.) He cannot =
open=20
his mailbox. When he tries to start Outlook, he gets a message that =
the=20
information store cannot be opened. He also cannot get to his mail =
from=20
other workstations running either Win98 or XP and Outlook 2000. He =
can,=20
however, get to his mail from a workstation running Outlook 2003.
He also cannot start Word or Excel. He gets an error message saying =
"The=20
Windows Installer failed to install the program associated with this =
file." =20
He cannot uninstall Office and can't reinstall Office. I thought it =
might be=20
a Windows Installer problem, so I tried reinstalling Windows Installer =
and=20
got a message saying, "The specified service already exists."
However, when I logged in as that user on an identical workstation, I =
got=20
the same problem. Even after I disconnected that workstation from the =
network, I could not open Word or Excel, which are installed on the =
local=20
hard drive. I could open them if I logged on as someone else.
I can't tell if it's a user issue or a mailbox issue or both. Can't=20
understand why it would affect a locally installed copy of Office on a =
disconnected workstation, except that I told the machine to copy down =
user=20
settings when I logged on to that workstation the first time.
Can anyone suggest a plan of action? I thought I'd delete and =
recreate the=20
user, but I'm not sure what the ramifications of that are.
Mark
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<DIV><FONT face=3DArial size=3D2>I'm a big one for pointing folks =
elsewhere and=20
maybe we have some Office "Experts" out there but this really is an =
Office issue=20
as opposed to SBS.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Are you using roaming =
profiles?? if so=20
you may have to delete this users profile and start over</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>The only software thats in use here =
that MS still=20
provides any level of support for is SBS 2K and OL 2003</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I wouldn't delete the user...just turn =
off roaming=20
profiles if in use...if profile is stored on the server...delete it...if =
installed on the machine...delete it.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>There are office utilities which will =
do an 'erase'=20
of all Office installations files..not just an uninstall. =
That will=20
let you re-install the apps. But this user needs to get up =
to=20
supported versions of the software</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
[SBS-MVP]<BR>-------------------------------------------------<BR>Please =
do not=20
email me directly for assistance. Reply only in the Newsgroups for =
the=20
benefit of everyone</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Bonehead" <<A=20
=
href=3D"mailto:Bonehead@discussions.microsoft.com">Bonehead@discussions.m=
icrosoft.com</A>>=20
wrote in message <A=20
=
href=3D"news:24619077-1BBA-48BB-8DC7-B291E08B6A74@microsoft.com">news:246=
19077-1BBA-48BB-8DC7-B291E08B6A74@microsoft.com</A>...</DIV>I=20
give up. I had a user who needed a zip utility. I =
downloaded=20
ZipGenius <BR>from MajorGeeks. It worked, but he had some =
problem while=20
printing and then <BR>couldn't access his email or run Office =
programs. =20
I uninstalled ZipGenius, <BR>but here is the current =
situation.<BR><BR>He has=20
a Win98 workstation with Outlook 2000 attached to an SBS2K server =
<BR>running=20
Exchange 2K. He has Office 97 professional with Office Small=20
<BR>Business 2000 installed over it. (We kept 97 for =
Access.) He=20
cannot open <BR>his mailbox. When he tries to start Outlook, he =
gets a=20
message that the <BR>information store cannot be opened. He also =
cannot=20
get to his mail from <BR>other workstations running either Win98 or XP =
and=20
Outlook 2000. He can, <BR>however, get to his mail from a =
workstation=20
running Outlook 2003.<BR><BR>He also cannot start Word or Excel. =
He gets=20
an error message saying "The <BR>Windows Installer failed to install =
the=20
program associated with this file." <BR>He cannot uninstall =
Office and=20
can't reinstall Office. I thought it might be <BR>a Windows =
Installer=20
problem, so I tried reinstalling Windows Installer and <BR>got a =
message=20
saying, "The specified service already exists."<BR><BR>However, when I =
logged=20
in as that user on an identical workstation, I got <BR>the same =
problem. =20
Even after I disconnected that workstation from the <BR>network, I =
could not=20
open Word or Excel, which are installed on the local <BR>hard =
drive. I=20
could open them if I logged on as someone else.<BR><BR>I can't tell if =
it's a=20
user issue or a mailbox issue or both. Can't <BR>understand why =
it would=20
affect a locally installed copy of Office on a <BR>disconnected =
workstation,=20
except that I told the machine to copy down user <BR>settings when I =
logged on=20
to that workstation the first time.<BR><BR>Can anyone suggest a plan =
of=20
action? I thought I'd delete and recreate the <BR>user, but I'm =
not sure=20
what the ramifications of that =
are.<BR><BR>Mark<BR></BLOCKQUOTE></BODY></HTML>
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