Shared Fax displaying squares instead of characters

I have a client that is using SBS with Shared Fax. Everything is working
great except when they try to send faxes in Chinese. Instead of displaying
the characters it displays squares.

The chinese language set is installed on both the server and the
workstation. When you look in the console Chinese characters display
correctly in the recipient name, subject and document name fields but not in
the actual fax which you can see by double clicking on it and bringing up
imaging preview.

Any idea on how to fix this or does Shared Fax not support non English
characters?

Cheers

Damon

almorris
Fri Oct 24 06:56:18 CDT 2003

Hello Damon,

Do the sent faxes print correctly or is this only with the fax viewer? It
is possible the fax viewer only is having difficulties. If you have not
tested to a print fax machine could you do this and let me know if it does
print correctly or does the print have a similar result.

Albert Morris, MCSE
Microsoft Online Support Engineer

Get Secure! - www.microsoft.com/security

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Damon
Tue Oct 28 15:14:16 CST 2003

Hi Albert,

No the sent faxes do not print correctly. When thye are received by the
person that were faxed to, they also have these square boxes instead of the
chinese characters.

Cheers

Damon

"Albert Morris (MSFT)" <almorris@online.microsoft.com> wrote in message
news:iLqFYXimDHA.724@cpmsftngxa06.phx.gbl...
> Hello Damon,
>
> Do the sent faxes print correctly or is this only with the fax viewer? It
> is possible the fax viewer only is having difficulties. If you have not
> tested to a print fax machine could you do this and let me know if it does
> print correctly or does the print have a similar result.
>
> Albert Morris, MCSE
> Microsoft Online Support Engineer
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via
> your newsreader so that others may learn and benefit
> from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
>
>