Hi,

We are in the UK using BT OpenWorld as our ISP. We are on Business 500 tariff.

We are having problems sending out external email to a couple of clients,
where we are getting smtp errors (commented out using<>):

___________________________________________

The following recipient(s) could not be reached:

' (<recipient>)' on 13/10/2004 14:12
There was a SMTP communication problem with the recipient's
email server. Please contact your system administrator.
<<sbs servername>.<SBS domainname>.local #5.5.0 smtp;550 <IP
address from BT> is listed in the DNSBL at dul.dnsbl.sorbs.net and thus is
considered unsolicited.>

______________________________________________

Although we have NO NAT and 5 IP addresses, it seems that BT has put us on a
domestic account at their exchange as the IP address changes each time we
drop the line and re-sync.

In Internet Connection Wizard on the SBS Admin Console, I ran through the
wizard to setup our router (specifiying the external NIC IP for external
network etc...) and I cannot find the bit where you specify the SMTP server.
I seem to remember in the past, BT changed their SMTP server and I went into
a MMC somewhere on the SBS to re-plug this in - but I cannot find it.

Furthermore, although the SBS runs it's own SMTP service, am I sending mail
out through the SBS or am I using the ISP's SMTP server? For the latter, I
do not know where I should plug in the ISP's SMTP server address.

Please help. As you can see, our domain, SBS machine name and our email
domain-name are all different. Is this a possible reason why we are being
rejected by this recipient - are they doing a reverse DNS lookup and we are
failing somewhere? In which case, how can we test and how can we put this
right?

Thanks,

skc

Re: SMTP in Small Business Server 2000 by Javier

Javier
Wed Oct 13 08:55:50 CDT 2004

Hi skc!

My guess is that you are being block because of the dynamic IP, open relay
db or for not having PTR records (you can choose your ailment :-). I think
you should contact your ISP if you are paying for a business account with
static IP and you are not getting that.

In any event... I would use your ISP as a smarthost to relay mail, so this
kind of stuff doesn't happen.

> Furthermore, although the SBS runs it's own SMTP service, am I sending
> mail
> out through the SBS or am I using the ISP's SMTP server? For the latter,
> I
> do not know where I should plug in the ISP's SMTP server address.

SBS/Exchange can either try to deliver the mail directly (using DNS) or
relay it thru your ISP (smarthost). You are having problems most likely
because you are using DNS. Here's a doc describing both methods (and how to
switch to smarthost):
http://www.sbslinks.com/DNS_Smarthost.htm

--
Javier [SBS MVP]

<< SBS ROCKS!!! >>

"Skc" <Skc@discussions.microsoft.com> wrote in message
news:D94A7C01-BBDE-43BC-906C-C36D015C940C@microsoft.com...
> Hi,
>
> We are in the UK using BT OpenWorld as our ISP. We are on Business 500
> tariff.
>
> We are having problems sending out external email to a couple of clients,
> where we are getting smtp errors (commented out using<>):
>
> ___________________________________________
>
> The following recipient(s) could not be reached:
>
> ' (<recipient>)' on 13/10/2004 14:12
> There was a SMTP communication problem with the recipient's
> email server. Please contact your system administrator.
> <<sbs servername>.<SBS domainname>.local #5.5.0 smtp;550 <IP
> address from BT> is listed in the DNSBL at dul.dnsbl.sorbs.net and thus is
> considered unsolicited.>
>
> ______________________________________________
>
> Although we have NO NAT and 5 IP addresses, it seems that BT has put us on
> a
> domestic account at their exchange as the IP address changes each time we
> drop the line and re-sync.
>
> In Internet Connection Wizard on the SBS Admin Console, I ran through the
> wizard to setup our router (specifiying the external NIC IP for external
> network etc...) and I cannot find the bit where you specify the SMTP
> server.
> I seem to remember in the past, BT changed their SMTP server and I went
> into
> a MMC somewhere on the SBS to re-plug this in - but I cannot find it.
>
> Furthermore, although the SBS runs it's own SMTP service, am I sending
> mail
> out through the SBS or am I using the ISP's SMTP server? For the latter,
> I
> do not know where I should plug in the ISP's SMTP server address.
>
> Please help. As you can see, our domain, SBS machine name and our email
> domain-name are all different. Is this a possible reason why we are being
> rejected by this recipient - are they doing a reverse DNS lookup and we
> are
> failing somewhere? In which case, how can we test and how can we put this
> right?
>
> Thanks,
>
> skc



Re: SMTP in Small Business Server 2000 by Skc

Skc
Wed Oct 13 09:23:13 CDT 2004

Javier,

What are the pros and cons of switching to Smarthost? If I call our ISP and
get their SMTP address, do I need to ask them to add our domain name to their
SMTP server as well? We are picking up mail from another ISP (POP3) and
sending out via our broadband ISP.

Thanks,

skc

"Javier Gomez [SBS MVP]" wrote:

> Hi skc!
>
> My guess is that you are being block because of the dynamic IP, open relay
> db or for not having PTR records (you can choose your ailment :-). I think
> you should contact your ISP if you are paying for a business account with
> static IP and you are not getting that.
>
> In any event... I would use your ISP as a smarthost to relay mail, so this
> kind of stuff doesn't happen.
>
> > Furthermore, although the SBS runs it's own SMTP service, am I sending
> > mail
> > out through the SBS or am I using the ISP's SMTP server? For the latter,
> > I
> > do not know where I should plug in the ISP's SMTP server address.
>
> SBS/Exchange can either try to deliver the mail directly (using DNS) or
> relay it thru your ISP (smarthost). You are having problems most likely
> because you are using DNS. Here's a doc describing both methods (and how to
> switch to smarthost):
> http://www.sbslinks.com/DNS_Smarthost.htm
>
> --
> Javier [SBS MVP]
>
> << SBS ROCKS!!! >>
>
> "Skc" <Skc@discussions.microsoft.com> wrote in message
> news:D94A7C01-BBDE-43BC-906C-C36D015C940C@microsoft.com...
> > Hi,
> >
> > We are in the UK using BT OpenWorld as our ISP. We are on Business 500
> > tariff.
> >
> > We are having problems sending out external email to a couple of clients,
> > where we are getting smtp errors (commented out using<>):
> >
> > ___________________________________________
> >
> > The following recipient(s) could not be reached:
> >
> > ' (<recipient>)' on 13/10/2004 14:12
> > There was a SMTP communication problem with the recipient's
> > email server. Please contact your system administrator.
> > <<sbs servername>.<SBS domainname>.local #5.5.0 smtp;550 <IP
> > address from BT> is listed in the DNSBL at dul.dnsbl.sorbs.net and thus is
> > considered unsolicited.>
> >
> > ______________________________________________
> >
> > Although we have NO NAT and 5 IP addresses, it seems that BT has put us on
> > a
> > domestic account at their exchange as the IP address changes each time we
> > drop the line and re-sync.
> >
> > In Internet Connection Wizard on the SBS Admin Console, I ran through the
> > wizard to setup our router (specifiying the external NIC IP for external
> > network etc...) and I cannot find the bit where you specify the SMTP
> > server.
> > I seem to remember in the past, BT changed their SMTP server and I went
> > into
> > a MMC somewhere on the SBS to re-plug this in - but I cannot find it.
> >
> > Furthermore, although the SBS runs it's own SMTP service, am I sending
> > mail
> > out through the SBS or am I using the ISP's SMTP server? For the latter,
> > I
> > do not know where I should plug in the ISP's SMTP server address.
> >
> > Please help. As you can see, our domain, SBS machine name and our email
> > domain-name are all different. Is this a possible reason why we are being
> > rejected by this recipient - are they doing a reverse DNS lookup and we
> > are
> > failing somewhere? In which case, how can we test and how can we put this
> > right?
> >
> > Thanks,
> >
> > skc
>
>
>

Re: SMTP in Small Business Server 2000 by Javier

Javier
Wed Oct 13 10:16:38 CDT 2004

You might want to read the section titled "Pros and Cons of each one?" in
the article I mentioned earlier:
http://www.sbslinks.com/DNS_Smarthost.htm

..and if you still have questions I would be more than glad to answer them.

You don't need to ask your ISP to do anything, you just need the address of
the server and authentication info (if required).

--
Javier [SBS MVP]

<< SBS ROCKS!!! >>

"Skc" <Skc@discussions.microsoft.com> wrote in message
news:FB2F9399-514C-4E40-A813-2F391A5928D2@microsoft.com...
> Javier,
>
> What are the pros and cons of switching to Smarthost? If I call our ISP
> and
> get their SMTP address, do I need to ask them to add our domain name to
> their
> SMTP server as well? We are picking up mail from another ISP (POP3) and
> sending out via our broadband ISP.
>
> Thanks,
>
> skc
>
> "Javier Gomez [SBS MVP]" wrote:
>
>> Hi skc!
>>
>> My guess is that you are being block because of the dynamic IP, open
>> relay
>> db or for not having PTR records (you can choose your ailment :-). I
>> think
>> you should contact your ISP if you are paying for a business account with
>> static IP and you are not getting that.
>>
>> In any event... I would use your ISP as a smarthost to relay mail, so
>> this
>> kind of stuff doesn't happen.
>>
>> > Furthermore, although the SBS runs it's own SMTP service, am I sending
>> > mail
>> > out through the SBS or am I using the ISP's SMTP server? For the
>> > latter,
>> > I
>> > do not know where I should plug in the ISP's SMTP server address.
>>
>> SBS/Exchange can either try to deliver the mail directly (using DNS) or
>> relay it thru your ISP (smarthost). You are having problems most likely
>> because you are using DNS. Here's a doc describing both methods (and how
>> to
>> switch to smarthost):
>> http://www.sbslinks.com/DNS_Smarthost.htm
>>
>> --
>> Javier [SBS MVP]
>>
>> << SBS ROCKS!!! >>
>>
>> "Skc" <Skc@discussions.microsoft.com> wrote in message
>> news:D94A7C01-BBDE-43BC-906C-C36D015C940C@microsoft.com...
>> > Hi,
>> >
>> > We are in the UK using BT OpenWorld as our ISP. We are on Business 500
>> > tariff.
>> >
>> > We are having problems sending out external email to a couple of
>> > clients,
>> > where we are getting smtp errors (commented out using<>):
>> >
>> > ___________________________________________
>> >
>> > The following recipient(s) could not be reached:
>> >
>> > ' (<recipient>)' on 13/10/2004 14:12
>> > There was a SMTP communication problem with the recipient's
>> > email server. Please contact your system administrator.
>> > <<sbs servername>.<SBS domainname>.local #5.5.0 smtp;550 <IP
>> > address from BT> is listed in the DNSBL at dul.dnsbl.sorbs.net and thus
>> > is
>> > considered unsolicited.>
>> >
>> > ______________________________________________
>> >
>> > Although we have NO NAT and 5 IP addresses, it seems that BT has put us
>> > on
>> > a
>> > domestic account at their exchange as the IP address changes each time
>> > we
>> > drop the line and re-sync.
>> >
>> > In Internet Connection Wizard on the SBS Admin Console, I ran through
>> > the
>> > wizard to setup our router (specifiying the external NIC IP for
>> > external
>> > network etc...) and I cannot find the bit where you specify the SMTP
>> > server.
>> > I seem to remember in the past, BT changed their SMTP server and I went
>> > into
>> > a MMC somewhere on the SBS to re-plug this in - but I cannot find it.
>> >
>> > Furthermore, although the SBS runs it's own SMTP service, am I sending
>> > mail
>> > out through the SBS or am I using the ISP's SMTP server? For the
>> > latter,
>> > I
>> > do not know where I should plug in the ISP's SMTP server address.
>> >
>> > Please help. As you can see, our domain, SBS machine name and our
>> > email
>> > domain-name are all different. Is this a possible reason why we are
>> > being
>> > rejected by this recipient - are they doing a reverse DNS lookup and we
>> > are
>> > failing somewhere? In which case, how can we test and how can we put
>> > this
>> > right?
>> >
>> > Thanks,
>> >
>> > skc
>>
>>
>>



Re: SMTP in Small Business Server 2000 by Skc

Skc
Thu Oct 14 06:13:01 CDT 2004

Javier,

Do I simply phone my ISP, get their SMTP server address and plug it into the
'Use DNS to route e-mail' in ICW on SBS?

Do I need to tell my ISP to add our domainname (<domainname>.co.uk) to their
SMTP server in case they think that SPAM is going through?

Skc

"Javier Gomez [SBS MVP]" wrote:

> You might want to read the section titled "Pros and Cons of each one?" in
> the article I mentioned earlier:
> http://www.sbslinks.com/DNS_Smarthost.htm
>
> ...and if you still have questions I would be more than glad to answer them.
>
> You don't need to ask your ISP to do anything, you just need the address of
> the server and authentication info (if required).
>
> --
> Javier [SBS MVP]
>
> << SBS ROCKS!!! >>
>
> "Skc" <Skc@discussions.microsoft.com> wrote in message
> news:FB2F9399-514C-4E40-A813-2F391A5928D2@microsoft.com...
> > Javier,
> >
> > What are the pros and cons of switching to Smarthost? If I call our ISP
> > and
> > get their SMTP address, do I need to ask them to add our domain name to
> > their
> > SMTP server as well? We are picking up mail from another ISP (POP3) and
> > sending out via our broadband ISP.
> >
> > Thanks,
> >
> > skc
> >
> > "Javier Gomez [SBS MVP]" wrote:
> >
> >> Hi skc!
> >>
> >> My guess is that you are being block because of the dynamic IP, open
> >> relay
> >> db or for not having PTR records (you can choose your ailment :-). I
> >> think
> >> you should contact your ISP if you are paying for a business account with
> >> static IP and you are not getting that.
> >>
> >> In any event... I would use your ISP as a smarthost to relay mail, so
> >> this
> >> kind of stuff doesn't happen.
> >>
> >> > Furthermore, although the SBS runs it's own SMTP service, am I sending
> >> > mail
> >> > out through the SBS or am I using the ISP's SMTP server? For the
> >> > latter,
> >> > I
> >> > do not know where I should plug in the ISP's SMTP server address.
> >>
> >> SBS/Exchange can either try to deliver the mail directly (using DNS) or
> >> relay it thru your ISP (smarthost). You are having problems most likely
> >> because you are using DNS. Here's a doc describing both methods (and how
> >> to
> >> switch to smarthost):
> >> http://www.sbslinks.com/DNS_Smarthost.htm
> >>
> >> --
> >> Javier [SBS MVP]
> >>
> >> << SBS ROCKS!!! >>
> >>
> >> "Skc" <Skc@discussions.microsoft.com> wrote in message
> >> news:D94A7C01-BBDE-43BC-906C-C36D015C940C@microsoft.com...
> >> > Hi,
> >> >
> >> > We are in the UK using BT OpenWorld as our ISP. We are on Business 500
> >> > tariff.
> >> >
> >> > We are having problems sending out external email to a couple of
> >> > clients,
> >> > where we are getting smtp errors (commented out using<>):
> >> >
> >> > ___________________________________________
> >> >
> >> > The following recipient(s) could not be reached:
> >> >
> >> > ' (<recipient>)' on 13/10/2004 14:12
> >> > There was a SMTP communication problem with the recipient's
> >> > email server. Please contact your system administrator.
> >> > <<sbs servername>.<SBS domainname>.local #5.5.0 smtp;550 <IP
> >> > address from BT> is listed in the DNSBL at dul.dnsbl.sorbs.net and thus
> >> > is
> >> > considered unsolicited.>
> >> >
> >> > ______________________________________________
> >> >
> >> > Although we have NO NAT and 5 IP addresses, it seems that BT has put us
> >> > on
> >> > a
> >> > domestic account at their exchange as the IP address changes each time
> >> > we
> >> > drop the line and re-sync.
> >> >
> >> > In Internet Connection Wizard on the SBS Admin Console, I ran through
> >> > the
> >> > wizard to setup our router (specifiying the external NIC IP for
> >> > external
> >> > network etc...) and I cannot find the bit where you specify the SMTP
> >> > server.
> >> > I seem to remember in the past, BT changed their SMTP server and I went
> >> > into
> >> > a MMC somewhere on the SBS to re-plug this in - but I cannot find it.
> >> >
> >> > Furthermore, although the SBS runs it's own SMTP service, am I sending
> >> > mail
> >> > out through the SBS or am I using the ISP's SMTP server? For the
> >> > latter,
> >> > I
> >> > do not know where I should plug in the ISP's SMTP server address.
> >> >
> >> > Please help. As you can see, our domain, SBS machine name and our
> >> > email
> >> > domain-name are all different. Is this a possible reason why we are
> >> > being
> >> > rejected by this recipient - are they doing a reverse DNS lookup and we
> >> > are
> >> > failing somewhere? In which case, how can we test and how can we put
> >> > this
> >> > right?
> >> >
> >> > Thanks,
> >> >
> >> > skc
> >>
> >>
> >>
>
>
>

Re: SMTP in Small Business Server 2000 by Javier

Javier
Thu Oct 14 07:17:42 CDT 2004

> Do I simply phone my ISP, get their SMTP server address and plug it into
> the
> 'Use DNS to route e-mail' in ICW on SBS?

Partially correct. It should read:
"Simply phone my ISP, get their SMTP server address and plug it into the
*Forward mail to ISP* in ICW on SBS"

> Do I need to tell my ISP to add our domainname (<domainname>.co.uk) to
> their
> SMTP server in case they think that SPAM is going through?

Nope.

--
Javier [SBS MVP]

<< SBS ROCKS !!! >>