This SBS 2K installation has been running like a train for 2yrs, no probs.

Recently two 8331 problems (16th June and today) have caused Exchange
issues.

Users are unable to send mail, it remains in the Outlook outbox.

I've tried re-starting the Exchange services, but the Exchange Information
store will not re-start. It just hangs.

The first time a re-boot fixed it, but it hasn't lasted long !!!

Google gives plenty of info on this for Exchange 2003, but little for
Exchange 2000. There are some previous posts, but no definitive solutionThe
entry is:-

"MSExchangeAL"
"Address List"
"The service threw an unexpected exception which was caught at
g:\dsa\src\lra\abv_dg\lservagent.cpp(4664)"

The Application log is full of them, as the entry repeats every 60secs from
the initial one.

This is worrying, as a re-boot is not always convenient. Also there is no
logical g: drive on this machine!!!

Are there any regular maintenance tasks I should be performing on Exchange,
apart from patching, which I do every two months or so?

Any other pointers to the problem / solution?

Re-install exchange?

Thanks for any assistance.

Andy

Re: SBS/Exchange 2000: Event 8331: MSExchangeAL: Address List by Dave

Dave
Thu Jul 14 10:49:30 CDT 2005

You're right, everything I found points to either Exchange 2003 or something
besides MSExchangeAL. I hate to say it, but when I run into something
that's not any better documented than that, I call PSS. Especially with
Exchange, where at my company (and probably yours) we have a lot of
important data at risk.

You're current on Exchange service packs? Make any changes around the time
this started?


"Andy" <andy.baguley@cwcom.net> wrote in message
news:u7bSwbIiFHA.708@TK2MSFTNGP09.phx.gbl...
> This SBS 2K installation has been running like a train for 2yrs, no probs.
>
> Recently two 8331 problems (16th June and today) have caused Exchange
> issues.
>
> Users are unable to send mail, it remains in the Outlook outbox.
>
> I've tried re-starting the Exchange services, but the Exchange Information
> store will not re-start. It just hangs.
>
> The first time a re-boot fixed it, but it hasn't lasted long !!!
>
> Google gives plenty of info on this for Exchange 2003, but little for
> Exchange 2000. There are some previous posts, but no definitive
> solutionThe entry is:-
>
> "MSExchangeAL"
> "Address List"
> "The service threw an unexpected exception which was caught at
> g:\dsa\src\lra\abv_dg\lservagent.cpp(4664)"
>
> The Application log is full of them, as the entry repeats every 60secs
> from the initial one.
>
> This is worrying, as a re-boot is not always convenient. Also there is no
> logical g: drive on this machine!!!
>
> Are there any regular maintenance tasks I should be performing on
> Exchange, apart from patching, which I do every two months or so?
>
> Any other pointers to the problem / solution?
>
> Re-install exchange?
>
> Thanks for any assistance.
>
> Andy
>
>
>
>
>
>
>
>



Re: SBS/Exchange 2000: Event 8331: MSExchangeAL: Address List by Andy

Andy
Thu Jul 14 11:05:17 CDT 2005

Have you the same issue Dave?

Re patching, I think I am one behind on Exchange. There is a SP rollup that
MSBA found recently that I need to do, other than that it is SP3.

I might throw that in when I re-boot later.

No changes done for at least a month prior to the first occurrence.

My other "play" sbs2K is patched the same, and that is running OK.

Some of the leads I have found point to problems with RUS, but I've had a
quick look and all seems in order there. When I get it running again I'll
turn up the logging on MSExchangeAL, and wait !!"!




"Dave Nickason [SBS MVP]" <gwdibble@NOSPAM.frontiernet.net> wrote in message
news:eOinguIiFHA.3448@TK2MSFTNGP12.phx.gbl...
> You're right, everything I found points to either Exchange 2003 or
> something besides MSExchangeAL. I hate to say it, but when I run into
> something that's not any better documented than that, I call PSS.
> Especially with Exchange, where at my company (and probably yours) we have
> a lot of important data at risk.
>
> You're current on Exchange service packs? Make any changes around the
> time this started?
>
>
> "Andy" <andy.baguley@cwcom.net> wrote in message
> news:u7bSwbIiFHA.708@TK2MSFTNGP09.phx.gbl...
>> This SBS 2K installation has been running like a train for 2yrs, no
>> probs.
>>
>> Recently two 8331 problems (16th June and today) have caused Exchange
>> issues.
>>
>> Users are unable to send mail, it remains in the Outlook outbox.
>>
>> I've tried re-starting the Exchange services, but the Exchange
>> Information store will not re-start. It just hangs.
>>
>> The first time a re-boot fixed it, but it hasn't lasted long !!!
>>
>> Google gives plenty of info on this for Exchange 2003, but little for
>> Exchange 2000. There are some previous posts, but no definitive
>> solutionThe entry is:-
>>
>> "MSExchangeAL"
>> "Address List"
>> "The service threw an unexpected exception which was caught at
>> g:\dsa\src\lra\abv_dg\lservagent.cpp(4664)"
>>
>> The Application log is full of them, as the entry repeats every 60secs
>> from the initial one.
>>
>> This is worrying, as a re-boot is not always convenient. Also there is no
>> logical g: drive on this machine!!!
>>
>> Are there any regular maintenance tasks I should be performing on
>> Exchange, apart from patching, which I do every two months or so?
>>
>> Any other pointers to the problem / solution?
>>
>> Re-install exchange?
>>
>> Thanks for any assistance.
>>
>> Andy
>>
>>
>>
>>
>>
>>
>>
>>
>
>



Re: SBS/Exchange 2000: Event 8331: MSExchangeAL: Address List by Dave

Dave
Thu Jul 14 11:29:44 CDT 2005

Sounds like a good plan installing the patches and upping the logging.

No, I haven't had this problem - I just did a couple of searches based on
the info in your original post (MSKB, eventid.net, google).


"Andy" <andy.baguley@cwcom.net> wrote in message
news:%23xJxY3IiFHA.2916@TK2MSFTNGP14.phx.gbl...
> Have you the same issue Dave?
>
> Re patching, I think I am one behind on Exchange. There is a SP rollup
> that MSBA found recently that I need to do, other than that it is SP3.
>
> I might throw that in when I re-boot later.
>
> No changes done for at least a month prior to the first occurrence.
>
> My other "play" sbs2K is patched the same, and that is running OK.
>
> Some of the leads I have found point to problems with RUS, but I've had a
> quick look and all seems in order there. When I get it running again I'll
> turn up the logging on MSExchangeAL, and wait !!"!
>
>
>
>
> "Dave Nickason [SBS MVP]" <gwdibble@NOSPAM.frontiernet.net> wrote in
> message news:eOinguIiFHA.3448@TK2MSFTNGP12.phx.gbl...
>> You're right, everything I found points to either Exchange 2003 or
>> something besides MSExchangeAL. I hate to say it, but when I run into
>> something that's not any better documented than that, I call PSS.
>> Especially with Exchange, where at my company (and probably yours) we
>> have a lot of important data at risk.
>>
>> You're current on Exchange service packs? Make any changes around the
>> time this started?
>>
>>
>> "Andy" <andy.baguley@cwcom.net> wrote in message
>> news:u7bSwbIiFHA.708@TK2MSFTNGP09.phx.gbl...
>>> This SBS 2K installation has been running like a train for 2yrs, no
>>> probs.
>>>
>>> Recently two 8331 problems (16th June and today) have caused Exchange
>>> issues.
>>>
>>> Users are unable to send mail, it remains in the Outlook outbox.
>>>
>>> I've tried re-starting the Exchange services, but the Exchange
>>> Information store will not re-start. It just hangs.
>>>
>>> The first time a re-boot fixed it, but it hasn't lasted long !!!
>>>
>>> Google gives plenty of info on this for Exchange 2003, but little for
>>> Exchange 2000. There are some previous posts, but no definitive
>>> solutionThe entry is:-
>>>
>>> "MSExchangeAL"
>>> "Address List"
>>> "The service threw an unexpected exception which was caught at
>>> g:\dsa\src\lra\abv_dg\lservagent.cpp(4664)"
>>>
>>> The Application log is full of them, as the entry repeats every 60secs
>>> from the initial one.
>>>
>>> This is worrying, as a re-boot is not always convenient. Also there is
>>> no logical g: drive on this machine!!!
>>>
>>> Are there any regular maintenance tasks I should be performing on
>>> Exchange, apart from patching, which I do every two months or so?
>>>
>>> Any other pointers to the problem / solution?
>>>
>>> Re-install exchange?
>>>
>>> Thanks for any assistance.
>>>
>>> Andy
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>
>