Remote Desktop

Does anyone know of a good remote desktop client than can do the following:

What we are looking for is something where someone on out WAN can goto a
webpage, and request a chat. From there they can tell us what their problem
is, and then if needed, we can take control of there system from the
inthernet through Port 80. If anyone can point me in the rigth direction on
this, I would appreciate it!

Keith
MMS IT Department
ksylvester@funddrive.com

Reggie
Fri Jul 09 14:24:10 CDT 2004

This is off topic but webex.com does exactly what you're asking. Its hella
expensive though.

Go to my pc has the web access but no chat. You can use msn for that or
flashmessage.com

Hope that helps,
Reggie

"Keith R. Sylvester" <ksylvester@funddrive.com> wrote in message
news:%23QmEfieZEHA.2520@TK2MSFTNGP12.phx.gbl...
> Does anyone know of a good remote desktop client than can do the
following:
>
> What we are looking for is something where someone on out WAN can goto a
> webpage, and request a chat. From there they can tell us what their
problem
> is, and then if needed, we can take control of there system from the
> inthernet through Port 80. If anyone can point me in the rigth direction
on
> this, I would appreciate it!
>
> Keith
> MMS IT Department
> ksylvester@funddrive.com
>
>
>

Kevin
Fri Jul 09 14:29:11 CDT 2004

Well, a lot depends on how many support people you have - as most of these
remote desktop apps charge, not by the number of customers or users you have
to support, but the number of support people that will be online at a time.

If providing such remote web support is a big part of your business, I've
used a product that is called GoToAssist - it was formerly known as Desktop
Streaming. GoToAssist is from the same company that created GoToMyPC - which
coould be another solution --- but first GoToAssist. BTW, all of these
products were takken over by Citrix earlier this year.

It costs something like $375 per month for two support people, but unlimited
customers. Nothing has to be installed on the remote workstation (as
compared to PCAnywhere). The support application can be run from any PC, not
just a designated support PC.

Here's what happens. You place the appropriate link on your web site.
Customer goes to it, fills in their name and description of problem.
Meanwhile , you as a support person, runs this very small support app (I
carry it with me on a Disk-on-a-Key wherever I go). A screen pops up saying
that Joe is contacting you with a problem with his hard drive.
You respond. A chat window opens up to talk. You can then request permission
to take over his computer.

Meanwhile, everything is encrypted, and you get a log of every connection
(how long, if it was successful, etc.)

--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"


"Keith R. Sylvester" <ksylvester@funddrive.com> wrote in message
news:%23QmEfieZEHA.2520@TK2MSFTNGP12.phx.gbl...
> Does anyone know of a good remote desktop client than can do the
following:
>
> What we are looking for is something where someone on out WAN can goto a
> webpage, and request a chat. From there they can tell us what their
problem
> is, and then if needed, we can take control of there system from the
> inthernet through Port 80. If anyone can point me in the rigth direction
on
> this, I would appreciate it!
>
> Keith
> MMS IT Department
> ksylvester@funddrive.com
>
>
>

Henry
Fri Jul 09 19:45:21 CDT 2004

If the Clients are XP then Remote Assistance should work as well.
Just that you get an e'Mail instead of web page request.

--
Henry Craven {SBS-MVP}
Melbourne Australia

"Keith R. Sylvester" <ksylvester@funddrive.com> wrote in message
news:#QmEfieZEHA.2520@TK2MSFTNGP12.phx.gbl...
> Does anyone know of a good remote desktop client than can do the
following:
>
> What we are looking for is something where someone on out WAN can goto
a
> webpage, and request a chat. From there they can tell us what their
problem
> is, and then if needed, we can take control of there system from the
> inthernet through Port 80. If anyone can point me in the rigth
direction on
> this, I would appreciate it!
>
> Keith
> MMS IT Department
> ksylvester@funddrive.com
>
>
>

remote945
Thu Jul 22 10:19:44 CDT 2004

I know the products GOTOASSIST en WEBEX. These are services. Is
there a possibility to BUY a software that does the same? : setting up
a central server onto which both sides can connect via the internet
without having to pay the monthly fee to Citrix or Webex or...?

Thanks!

Rik.



"Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@gte.net> wrote in message news:<eEBGireZEHA.3804@TK2MSFTNGP10.phx.gbl>...
> Well, a lot depends on how many support people you have - as most of these
> remote desktop apps charge, not by the number of customers or users you have
> to support, but the number of support people that will be online at a time.
>
> If providing such remote web support is a big part of your business, I've
> used a product that is called GoToAssist - it was formerly known as Desktop
> Streaming. GoToAssist is from the same company that created GoToMyPC - which
> coould be another solution --- but first GoToAssist. BTW, all of these
> products were takken over by Citrix earlier this year.
>
> It costs something like $375 per month for two support people, but unlimited
> customers. Nothing has to be installed on the remote workstation (as
> compared to PCAnywhere). The support application can be run from any PC, not
> just a designated support PC.
>
> Here's what happens. You place the appropriate link on your web site.
> Customer goes to it, fills in their name and description of problem.
> Meanwhile , you as a support person, runs this very small support app (I
> carry it with me on a Disk-on-a-Key wherever I go). A screen pops up saying
> that Joe is contacting you with a problem with his hard drive.
> You respond. A chat window opens up to talk. You can then request permission
> to take over his computer.
>
> Meanwhile, everything is encrypted, and you get a log of every connection
> (how long, if it was successful, etc.)
>
> --
> Kevin Weilbacher [SBS-MVP]
> "The days pass by so quickly now, the nights are seldom long"
>
>
> "Keith R. Sylvester" <ksylvester@funddrive.com> wrote in message
> news:%23QmEfieZEHA.2520@TK2MSFTNGP12.phx.gbl...
> > Does anyone know of a good remote desktop client than can do the
> following:
> >
> > What we are looking for is something where someone on out WAN can goto a
> > webpage, and request a chat. From there they can tell us what their
> problem
> > is, and then if needed, we can take control of there system from the
> > inthernet through Port 80. If anyone can point me in the rigth direction
> on
> > this, I would appreciate it!
> >
> > Keith
> > MMS IT Department
> > ksylvester@funddrive.com
> >
> >
> >