Matthew
Wed Sep 10 02:30:24 CDT 2003
Can you try removing the modem and reinstalling it again?
--
Matthew Huynh
This posting is provided "AS IS" with no warranties, and confers no rights.
"Kevin Rains" <krains@tisinc.com> wrote in message
news:OfQY%23VjcDHA.3872@TK2MSFTNGP11.phx.gbl...
> I ran the rasdiag utility -- the resulting file is somewhat large (302KB).
> Is there a particular section of the file you would like to see?
>
> The error message that appears (after about a minute) when trying to
connect
> is:
> "Error 678: The remote computer did not respond. For further assistance,
> click More Info or search Help and Support Center for this error number."
>
> Also, I thought this affected all my Win2K/XP machines, but I was able to
> connect with a Win2K machine. I thought I had tried this computer before
> (and I couldn't connect), but now I'm not sure. This particular computer
> has been patched. I know that this problem has appeared on 2 XP machines
> and 1 2K machine -- I'm not sure if the error message listed above was
> exactly the same on all three. I took that error message from one of the
XP
> computers. The other two computers are with their users, so I don't have
> them here to test.
>
> Note: VPN (PPTP) connections still seem to work fine -- only modem
> connections appear to be affected.
>
> Kevin
>
> "Matthew Huynh (MSFT)" <mhuynh@online.microsoft.com> wrote in message
> news:#7WNzDacDHA.1880@TK2MSFTNGP10.phx.gbl...
> > Hi Kevin,
> >
> > What happens if you try to connect again?
> >
> > Can you use rasdiag to give us a little more info on what is happening?
> You
> > just have to launch the exe on winxp and reproduce the problem. Then
> attach
> > the rasdiag file (filename.rdg) that is created. Here's how to use it
in
> > more detail:
> >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;309553
> >
> > Rasdiag.exe can be installed from your XP cd.
> > Here's how to install it:
> >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;306794
> >
> >
> > --
> > Matthew Huynh
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
> > "Kevin Rains" <krains@tisinc.com> wrote in message
> > news:eranuaWcDHA.2284@TK2MSFTNGP12.phx.gbl...
> > > After installing the MS03-026 patch, Win2K/XP client computers can no
> > longer
> > > connect to the SBS2K server via modem. I can tell the modems aren't
> > > negotiating properly by listening to them -- the modems seem to be
stuck
> > > (they make sort of a single continuous sound). Dial-up networking is
> not
> > > completely broken because these clients can dial into other ISPs
> (NetZero,
> > > or EarthLink for instance) without trouble. I have one Win2K machine
> that
> > I
> > > haven't patched yet, and it is still able to dial in. The patched
> > computers
> > > were able to dial into the network prior to the patch being installed.
> > The
> > > server has been patched. I am not sure if a patched client was able
to
> > dial
> > > in to the server prior to patching the server itself.
> > >
> > > This is an important issue because these remote users use this dial-up
> to
> > > access their email (Exchange). Any help would be appreciated.
> > >
> > > TIA,
> > > Kevin
> > >
> > >
> >
> >
>
>