Problem with Outlook

A problem has suddenly occurred with Outlook across our firm
Many emails will not open with the message in the preview pane -
'This item contains active content that cannot be displayed in the preview
pane. Open the item to read its contents."

When trying to open the item a box appears 'Cannot open item'

This is happening to some internal and external emails and some do not have
any attachments. Emails from certain users are the problem with the internal
stuff.

Earlier this morning I restarted the server and this appears to be the start
of the problem. I had not altered any settings. The other day we updated GFI
MailSecurity anti-virus but I can't see that that should cause a problem.

Any clues?

Simon

Merv
Thu Nov 20 06:02:38 CST 2003

Hmmm... GFI Mail Security *may* be a suspect here:

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&threadm=0ce201c35b6d%249cb0a110%24a501280a%40phx.gbl&rnum=2&prev=/groups%3Fhl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26q%3Dgfi%2B%27This%2Bitem%2Bcontains%2Bactive%2Bcontent%2Bthat%2Bcannot%2Bbe%2Bdisplayed%2Bin%2Bthe%2Bpreview%26sa%3DN%26tab%3Dwg

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&threadm=040b01c33a9d%24831abd30%24a401280a%40phx.gbl&rnum=3&prev=/groups%3Fhl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26q%3Dsbs%2BThis%2Bitem%2Bcontains%2Bactive%2Bcontent%2Bthat%2Bcannot%2Bbe%2Bdisplayed%2Bin%2Bthe%2Bpreview%2Bpane.%2BOpen%2Bthe%2Bitem%2Bto%2Bread%2Bits%2Bcontents

--
Merv Porter [SBS MVP]
===================================
"Simon Alliott" <spa@elmmax.co.uk> wrote in message
news:KR0vb.10743$lm1.76848@wards.force9.net...
> A problem has suddenly occurred with Outlook across our firm
> Many emails will not open with the message in the preview pane -
> 'This item contains active content that cannot be displayed in the preview
> pane. Open the item to read its contents."
>
> When trying to open the item a box appears 'Cannot open item'
>
> This is happening to some internal and external emails and some do not
have
> any attachments. Emails from certain users are the problem with the
internal
> stuff.
>
> Earlier this morning I restarted the server and this appears to be the
start
> of the problem. I had not altered any settings. The other day we updated
GFI
> MailSecurity anti-virus but I can't see that that should cause a problem.
>
> Any clues?
>
> Simon
>
>

Simon
Thu Nov 20 09:23:22 CST 2003

Thanks for the suggestion.
The symptoms are certainly the same.
However stopping both GFI mail Security and GFI mail essentials, in the
services control panel, has no effect at all.

Any more clues anyone?

Simon

"Merv Porter [SBS-MVP]" <mwport@hotmail.com_no_spam> wrote in message
news:eicEd41rDHA.3224@tk2msftngp13.phx.gbl...
> Hmmm... GFI Mail Security *may* be a suspect here:
>
>
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&threadm=0ce201c3
5b6d%249cb0a110%24a501280a%40phx.gbl&rnum=2&prev=/groups%3Fhl%3Den%26lr%3D%2
6ie%3DUTF-8%26oe%3DUTF-8%26q%3Dgfi%2B%27This%2Bitem%2Bcontains%2Bactive%2Bco
ntent%2Bthat%2Bcannot%2Bbe%2Bdisplayed%2Bin%2Bthe%2Bpreview%26sa%3DN%26tab%3
Dwg
>
>
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&threadm=040b01c3
3a9d%24831abd30%24a401280a%40phx.gbl&rnum=3&prev=/groups%3Fhl%3Den%26lr%3D%2
6ie%3DUTF-8%26oe%3DUTF-8%26q%3Dsbs%2BThis%2Bitem%2Bcontains%2Bactive%2Bconte
nt%2Bthat%2Bcannot%2Bbe%2Bdisplayed%2Bin%2Bthe%2Bpreview%2Bpane.%2BOpen%2Bth
e%2Bitem%2Bto%2Bread%2Bits%2Bcontents
>
> --
> Merv Porter [SBS MVP]
> ===================================
> "Simon Alliott" <spa@elmmax.co.uk> wrote in message
> news:KR0vb.10743$lm1.76848@wards.force9.net...
> > A problem has suddenly occurred with Outlook across our firm
> > Many emails will not open with the message in the preview pane -
> > 'This item contains active content that cannot be displayed in the
preview
> > pane. Open the item to read its contents."
> >
> > When trying to open the item a box appears 'Cannot open item'
> >
> > This is happening to some internal and external emails and some do not
> have
> > any attachments. Emails from certain users are the problem with the
> internal
> > stuff.
> >
> > Earlier this morning I restarted the server and this appears to be the
> start
> > of the problem. I had not altered any settings. The other day we updated
> GFI
> > MailSecurity anti-virus but I can't see that that should cause a
problem.
> >
> > Any clues?
> >
> > Simon
> >
> >
>
>

Simon
Thu Nov 20 09:38:02 CST 2003

Problem fixed

The problem is with GFI Mail Security.
I have disabled the email exploit engine and Outlook is working as normal.
I can select which of the exploits is causing the problem and disable it. I
will do that later. At the moment everyone can read their emails normally so
everyone is happy again.

The clue was by reading the GFI monitor utility.

Simon


"Simon Alliott" <spa@elmmax.co.uk> wrote in message
news:KR0vb.10743$lm1.76848@wards.force9.net...
> A problem has suddenly occurred with Outlook across our firm
> Many emails will not open with the message in the preview pane -
> 'This item contains active content that cannot be displayed in the preview
> pane. Open the item to read its contents."
>
> When trying to open the item a box appears 'Cannot open item'
>
> This is happening to some internal and external emails and some do not
have
> any attachments. Emails from certain users are the problem with the
internal
> stuff.
>
> Earlier this morning I restarted the server and this appears to be the
start
> of the problem. I had not altered any settings. The other day we updated
GFI
> MailSecurity anti-virus but I can't see that that should cause a problem.
>
> Any clues?
>
> Simon
>
>