Problem Sending Email to AOL Recipients

Hello,



SBS2K. I am having problems sending mail to AOL recipients. When I try to
send a message to any address on the aol.com domain, shortly after I send
the message, I receive the following:



This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

user@aol.com



Now, let me provide a little background on my setup. I have a T-1 from my
telephone company (Sprint) with a dedicated public IP address. I also have a
web hosting company which provides us email services which I do not use. I
have set up my DNS entries to have the MX records forward all mail to my
domain to my server here in house. After reading a few threads, namely
http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000/browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36d9893deb4, I
have looked at a few things and figured out what my problem is. I ran a DNS
report and it told me I have no reverse DNS entries for my MX records. I am
trying to contact Sprint to request they add PTR records for me, but who
knows how long that will take. Also, I am going to move my T-1 to a new
provider in a few months so I will need to do this again. That said, is
there anything I can do with my web hosts email servers to help get this
mail through. After reading that thread, I see the idea to create a new SMTP
connector to handle this. How do you go about doing this? Also, do I have to
use Sprint for this or can I use my web hosts email servers.



Finally, though unrelated, someone may know. Is there any way that I could
configure my Exchange server and/or my DNS records so that my mail comes to
my server, but when the server is down, the mail goes to my web hosts'
servers and when the server comes back up, they flow down to it. Although
the server is never down for more than a few minutes, it would give me some
piece of mind knowing that my mail is never going to bounce. Any ideas?



I appreciate the help on both of these issues. Thanks in advance.



Chris

Dave
Mon Jun 27 10:21:05 CDT 2005

Chris,

We solved that (and AOL is not the only service doing reverse lookup) by
using our web host's e-mail servers as a smart host. As I recall, there is
no need to create another SMTP connector, there is a check box in the
properties for the default SMTP connector to "Use the following Smart Hosts
for mail from this connector" or something like that. Call your web host and
ask if you can do that and what IP address or URL you should enter.

Dave

"Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in message
news:uW$U0bxeFHA.688@TK2MSFTNGP14.phx.gbl...
> Hello,
>
>
>
> SBS2K. I am having problems sending mail to AOL recipients. When I try to
> send a message to any address on the aol.com domain, shortly after I send
> the message, I receive the following:
>
>
>
> This is an automatically generated Delivery Status Notification.
>
> THIS IS A WARNING MESSAGE ONLY.
>
> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
>
> Delivery to the following recipients has been delayed.
>
> user@aol.com
>
>
>
> Now, let me provide a little background on my setup. I have a T-1 from my
> telephone company (Sprint) with a dedicated public IP address. I also have
> a web hosting company which provides us email services which I do not use.
> I have set up my DNS entries to have the MX records forward all mail to my
> domain to my server here in house. After reading a few threads, namely
> http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000/browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36d9893deb4, I
> have looked at a few things and figured out what my problem is. I ran a
> DNS report and it told me I have no reverse DNS entries for my MX records.
> I am trying to contact Sprint to request they add PTR records for me, but
> who knows how long that will take. Also, I am going to move my T-1 to a
> new provider in a few months so I will need to do this again. That said,
> is there anything I can do with my web hosts email servers to help get
> this mail through. After reading that thread, I see the idea to create a
> new SMTP connector to handle this. How do you go about doing this? Also,
> do I have to use Sprint for this or can I use my web hosts email servers.
>
>
>
> Finally, though unrelated, someone may know. Is there any way that I could
> configure my Exchange server and/or my DNS records so that my mail comes
> to my server, but when the server is down, the mail goes to my web hosts'
> servers and when the server comes back up, they flow down to it. Although
> the server is never down for more than a few minutes, it would give me
> some piece of mind knowing that my mail is never going to bounce. Any
> ideas?
>
>
>
> I appreciate the help on both of these issues. Thanks in advance.
>
>
>
> Chris
>
>
>

Tony
Tue Jun 28 11:04:05 CDT 2005

Although the Smart Host option may also answer your second question I
thought I might mantion something.

We have been down before (as most everyone has) and have never had a problem
with email coming through. As long as you have a DNS record for your domain
the sending SMTP server will retry for a period of time before failing. We
have been down more than a day and very few if any senders got
underliverable reports. So I would think that if your down time was measured
in hours or minutes you should be OK.

Tony Vrolyk


>
> "Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in
> message news:uW$U0bxeFHA.688@TK2MSFTNGP14.phx.gbl...
>>
>> Finally, though unrelated, someone may know. Is there any way that I
>> could configure my Exchange server and/or my DNS records so that my mail
>> comes to my server, but when the server is down, the mail goes to my web
>> hosts' servers and when the server comes back up, they flow down to it.
>> Although the server is never down for more than a few minutes, it would
>> give me some piece of mind knowing that my mail is never going to bounce.
>> Any ideas?
>>
>>
>>
>> I appreciate the help on both of these issues. Thanks in advance.
>>
>>
>>
>> Chris
>>
>>
>>
>
>

Javier
Tue Jun 28 11:45:37 CDT 2005

> We have been down before (as most everyone has) and have never had a
> problem with email coming through. As long as you have a DNS record for
> your domain the sending SMTP server will retry for a period of time before
> failing. We have been down more than a day and very few if any senders got
> underliverable reports. So I would think that if your down time was
> measured in hours or minutes you should be OK.

That's true... but some mail lists (most notably Yahoogroups) will block you
out as soon as you are out more than a couple of minutes. Also, some
mailserver have less tolerance to this. The best option is to get a 2nd MX
record that stores the mail while you are offline (Zoneedit.com offers this
for less than $11/yr).

--
Javier [SBS MVP]
www.msmvps.com/javier
<< SBS ROCKS!!! >>

Karan
Wed Jun 29 11:01:59 CDT 2005



Chris Guimbellot wrote:
> Hello,
>
>
>
> SBS2K. I am having problems sending mail to AOL recipients. When I try to
> send a message to any address on the aol.com domain, shortly after I send
> the message, I receive the following:
>
>
>
> This is an automatically generated Delivery Status Notification.
>
> THIS IS A WARNING MESSAGE ONLY.
>
> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
>
> Delivery to the following recipients has been delayed.
>
> user@aol.com
>
>
>
> Now, let me provide a little background on my setup. I have a T-1 from my
> telephone company (Sprint) with a dedicated public IP address. I also have a
> web hosting company which provides us email services which I do not use. I
> have set up my DNS entries to have the MX records forward all mail to my
> domain to my server here in house. After reading a few threads, namely
> http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000/browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36d9893deb4, I
> have looked at a few things and figured out what my problem is. I ran a DNS
> report and it told me I have no reverse DNS entries for my MX records. I am
> trying to contact Sprint to request they add PTR records for me, but who
> knows how long that will take. Also, I am going to move my T-1 to a new
> provider in a few months so I will need to do this again. That said, is
> there anything I can do with my web hosts email servers to help get this
> mail through. After reading that thread, I see the idea to create a new SMTP
> connector to handle this. How do you go about doing this? Also, do I have to
> use Sprint for this or can I use my web hosts email servers.
>
>
>
> Finally, though unrelated, someone may know. Is there any way that I could
> configure my Exchange server and/or my DNS records so that my mail comes to
> my server, but when the server is down, the mail goes to my web hosts'
> servers and when the server comes back up, they flow down to it. Although
> the server is never down for more than a few minutes, it would give me some
> piece of mind knowing that my mail is never going to bounce. Any ideas?
>
>
>
> I appreciate the help on both of these issues. Thanks in advance.
>
>
>
> Chris



Hello Chris,

Check out the following Link

Outbound Internet mail from your Exchange 2000 organization is not
delivered to AOL.COM (870927)
http://support.microsoft.com/default.aspx?scid=KB;EN-US;870927

It seems that you do not a PTR record associated with your A or Host
Record at ISP, give them a call and ask them to create a PTR record for
you. Change would take 48 hours to propogate. once you have the PTR
recorsd then you would be able to send emails to AOL.COM email address.

Thanks,

Karan Rustagi
karanrustagi@hotmail.com

Chris
Thu Jun 30 15:17:39 CDT 2005

Karan:

Thanks for the response. The problem was the PTR record. I called my ISP,
they added it, and 24 hours later, I was great. May have been fine before
that, but didnt check. Thanks again,

Chris

"Karan Rustagi" <karanrustagikaran@gmail.com> wrote in message
news:1120060918.985017.159500@g44g2000cwa.googlegroups.com...
>
>
> Chris Guimbellot wrote:
>> Hello,
>>
>>
>>
>> SBS2K. I am having problems sending mail to AOL recipients. When I try to
>> send a message to any address on the aol.com domain, shortly after I send
>> the message, I receive the following:
>>
>>
>>
>> This is an automatically generated Delivery Status Notification.
>>
>> THIS IS A WARNING MESSAGE ONLY.
>>
>> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
>>
>> Delivery to the following recipients has been delayed.
>>
>> user@aol.com
>>
>>
>>
>> Now, let me provide a little background on my setup. I have a T-1 from my
>> telephone company (Sprint) with a dedicated public IP address. I also
>> have a
>> web hosting company which provides us email services which I do not use.
>> I
>> have set up my DNS entries to have the MX records forward all mail to my
>> domain to my server here in house. After reading a few threads, namely
>> http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000/browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36d9893deb4, I
>> have looked at a few things and figured out what my problem is. I ran a
>> DNS
>> report and it told me I have no reverse DNS entries for my MX records. I
>> am
>> trying to contact Sprint to request they add PTR records for me, but who
>> knows how long that will take. Also, I am going to move my T-1 to a new
>> provider in a few months so I will need to do this again. That said, is
>> there anything I can do with my web hosts email servers to help get this
>> mail through. After reading that thread, I see the idea to create a new
>> SMTP
>> connector to handle this. How do you go about doing this? Also, do I have
>> to
>> use Sprint for this or can I use my web hosts email servers.
>>
>>
>>
>> Finally, though unrelated, someone may know. Is there any way that I
>> could
>> configure my Exchange server and/or my DNS records so that my mail comes
>> to
>> my server, but when the server is down, the mail goes to my web hosts'
>> servers and when the server comes back up, they flow down to it. Although
>> the server is never down for more than a few minutes, it would give me
>> some
>> piece of mind knowing that my mail is never going to bounce. Any ideas?
>>
>>
>>
>> I appreciate the help on both of these issues. Thanks in advance.
>>
>>
>>
>> Chris
>
>
>
> Hello Chris,
>
> Check out the following Link
>
> Outbound Internet mail from your Exchange 2000 organization is not
> delivered to AOL.COM (870927)
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;870927
>
> It seems that you do not a PTR record associated with your A or Host
> Record at ISP, give them a call and ask them to create a PTR record for
> you. Change would take 48 hours to propogate. once you have the PTR
> recorsd then you would be able to send emails to AOL.COM email address.
>
> Thanks,
>
> Karan Rustagi
> karanrustagi@hotmail.com
>

Chris
Thu Jun 30 15:18:54 CDT 2005

Javier,

thanks for the thought about the mail lists. I knew about the messages
coming back after a reboot, but didn't know about the mail lists issue. I
will take a look at your suggestion. Thanks,

Chris
"Javier Gomez [SBS MVP]" <javier_gomez@REMOVE.THIS.engineer.com> wrote in
message news:ukgmQDAfFHA.1288@tk2msftngp13.phx.gbl...
>> We have been down before (as most everyone has) and have never had a
>> problem with email coming through. As long as you have a DNS record for
>> your domain the sending SMTP server will retry for a period of time
>> before failing. We have been down more than a day and very few if any
>> senders got underliverable reports. So I would think that if your down
>> time was measured in hours or minutes you should be OK.
>
> That's true... but some mail lists (most notably Yahoogroups) will block
> you out as soon as you are out more than a couple of minutes. Also, some
> mailserver have less tolerance to this. The best option is to get a 2nd MX
> record that stores the mail while you are offline (Zoneedit.com offers
> this for less than $11/yr).
>
> --
> Javier [SBS MVP]
> www.msmvps.com/javier
> << SBS ROCKS!!! >>
>

Rick
Fri Jul 01 15:46:08 CDT 2005

re: your 2nd problem...outages, my host service created (2) PTR
records....as long as my exchange server is up, I receive all mail, when
exchange is down, they receive and hold it.

RickD
"Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in message
news:uW$U0bxeFHA.688@TK2MSFTNGP14.phx.gbl...
> Hello,
>
>
>
> SBS2K. I am having problems sending mail to AOL recipients. When I try to
> send a message to any address on the aol.com domain, shortly after I send
> the message, I receive the following:
>
>
>
> This is an automatically generated Delivery Status Notification.
>
> THIS IS A WARNING MESSAGE ONLY.
>
> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
>
> Delivery to the following recipients has been delayed.
>
> user@aol.com
>
>
>
> Now, let me provide a little background on my setup. I have a T-1 from my
> telephone company (Sprint) with a dedicated public IP address. I also have
a
> web hosting company which provides us email services which I do not use. I
> have set up my DNS entries to have the MX records forward all mail to my
> domain to my server here in house. After reading a few threads, namely
>
http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000
/browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36
d9893deb4, I
> have looked at a few things and figured out what my problem is. I ran a
DNS
> report and it told me I have no reverse DNS entries for my MX records. I
am
> trying to contact Sprint to request they add PTR records for me, but who
> knows how long that will take. Also, I am going to move my T-1 to a new
> provider in a few months so I will need to do this again. That said, is
> there anything I can do with my web hosts email servers to help get this
> mail through. After reading that thread, I see the idea to create a new
SMTP
> connector to handle this. How do you go about doing this? Also, do I have
to
> use Sprint for this or can I use my web hosts email servers.
>
>
>
> Finally, though unrelated, someone may know. Is there any way that I could
> configure my Exchange server and/or my DNS records so that my mail comes
to
> my server, but when the server is down, the mail goes to my web hosts'
> servers and when the server comes back up, they flow down to it. Although
> the server is never down for more than a few minutes, it would give me
some
> piece of mind knowing that my mail is never going to bounce. Any ideas?
>
>
>
> I appreciate the help on both of these issues. Thanks in advance.
>
>
>
> Chris
>
>
>

r3tude
Mon Jul 18 06:11:28 CDT 2005

I would also set up you TXT records on your domains aswell for SPF (Sender
Policy Framework) as garanteed AOL will be the first to impliment this and
we will all be back chasing our tails.

Just a thought.

r3tude (Gavin Milward - Uber Geek)

"Rick Dilley" <rdilley@tesslerweiss.com> wrote in message
news:u8gPs2nfFHA.1416@TK2MSFTNGP09.phx.gbl...
> re: your 2nd problem...outages, my host service created (2) PTR
> records....as long as my exchange server is up, I receive all mail, when
> exchange is down, they receive and hold it.
>
> RickD
> "Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in
> message
> news:uW$U0bxeFHA.688@TK2MSFTNGP14.phx.gbl...
>> Hello,
>>
>>
>>
>> SBS2K. I am having problems sending mail to AOL recipients. When I try to
>> send a message to any address on the aol.com domain, shortly after I send
>> the message, I receive the following:
>>
>>
>>
>> This is an automatically generated Delivery Status Notification.
>>
>> THIS IS A WARNING MESSAGE ONLY.
>>
>> YOU DO NOT NEED TO RESEND YOUR MESSAGE.
>>
>> Delivery to the following recipients has been delayed.
>>
>> user@aol.com
>>
>>
>>
>> Now, let me provide a little background on my setup. I have a T-1 from my
>> telephone company (Sprint) with a dedicated public IP address. I also
>> have
> a
>> web hosting company which provides us email services which I do not use.
>> I
>> have set up my DNS entries to have the MX records forward all mail to my
>> domain to my server here in house. After reading a few threads, namely
>>
> http://groups-beta.google.com/group/microsoft.public.backoffice.smallbiz2000
> /browse_thread/thread/a89dc87419bf0231/9818b36d9893deb4?q=aol&rnum=6#9818b36
> d9893deb4, I
>> have looked at a few things and figured out what my problem is. I ran a
> DNS
>> report and it told me I have no reverse DNS entries for my MX records. I
> am
>> trying to contact Sprint to request they add PTR records for me, but who
>> knows how long that will take. Also, I am going to move my T-1 to a new
>> provider in a few months so I will need to do this again. That said, is
>> there anything I can do with my web hosts email servers to help get this
>> mail through. After reading that thread, I see the idea to create a new
> SMTP
>> connector to handle this. How do you go about doing this? Also, do I have
> to
>> use Sprint for this or can I use my web hosts email servers.
>>
>>
>>
>> Finally, though unrelated, someone may know. Is there any way that I
>> could
>> configure my Exchange server and/or my DNS records so that my mail comes
> to
>> my server, but when the server is down, the mail goes to my web hosts'
>> servers and when the server comes back up, they flow down to it. Although
>> the server is never down for more than a few minutes, it would give me
> some
>> piece of mind knowing that my mail is never going to bounce. Any ideas?
>>
>>
>>
>> I appreciate the help on both of these issues. Thanks in advance.
>>
>>
>>
>> Chris
>>
>>
>>
>
>