Dave
Mon May 24 11:24:11 CDT 2004
When the printer shows as offline in the Printers folder and you try to
print something, does it print? I have a couple of printers that frequently
show offline, but they work (must be a bug in the driver or something).
From the sound of your message, I'm guessing this is not the case. If not,
I would up the logging in the spooler settings on the server. Also check
all the printer's settings in the driver on the server, and the
workstations, and all the settings of the print server (I'm assuming it's an
internal print server with a web interface or something similar).
One more thought - this sounds like it could be caused by an energy saving
setting on the copier/printer. Maybe it's going into standby mode and print
jobs don't wake it up as you'd expect, but your reset does, fixing the
problem until the next time? Have you checked with their tech support to
see if they're aware of anything like you're seeing?
We have a couple of copier/printers from Xerox, and I know I'd be checking
with them first for something like this - they may be familiar with the
problem and have a fix or workaround.
"Paul" <pmckinlay@nospam_blueyonder.co.uk> wrote in message
news:10b4301c440a2$a6b70b70$a301280a@phx.gbl...
> Dave, The printer remains physically online and the info
> from the printer tells me it is still on line. When I
> open the printers windows from Control Panel and highlight
> the Toshiba Printer, the info there says the printer is
> offline. When I physically reset the printer, it comes
> back online and users can access it. I thought it might be
> a driver problem and went round the terminals and removed
> and re-installed all drivers with the one I new worked and
> initially, this seemed to sort it. Now it's back and I'm
> stumpted.
>
> Cheers
> Paul