Outlook XP wont start

Hi

Can any help with this?

2 new SBS2000 installs, both with XP clients and Office XP Pro

OWA works fine any PC.
Outlook works if run as local admin and manual paths to the Exchange server.

But when opening OL for the first time as a new user the EULA appears and is
acceted, the User name and initials are accepted, there is a pause and OL
disapears.
Further attempts to start OL simply show the program, complete with any
email in the inbox but then disapears after a pause. Same thing with all
users including the administrator.

thanks for any ideas

Dan

Dave
Mon Nov 03 14:27:22 CST 2003

See this article relating to the security settings on a registry key. I
don't see how these settings could get messed up, but that would account for
Outlook working normally for the local admin. Otherwise, you could try
searching Technet for "outlook closes."

http://support.microsoft.com/default.aspx?scid=kb;en-us;290231


"Dan" <dan@crunchbox.com> wrote in message
news:epXVd5eoDHA.2000@TK2MSFTNGP10.phx.gbl...
> Hi
>
> Can any help with this?
>
> 2 new SBS2000 installs, both with XP clients and Office XP Pro
>
> OWA works fine any PC.
> Outlook works if run as local admin and manual paths to the Exchange
server.
>
> But when opening OL for the first time as a new user the EULA appears and
is
> acceted, the User name and initials are accepted, there is a pause and OL
> disapears.
> Further attempts to start OL simply show the program, complete with any
> email in the inbox but then disapears after a pause. Same thing with all
> users including the administrator.
>
> thanks for any ideas
>
> Dan
>
>

franzf
Tue Nov 04 07:15:48 CST 2003

Dan,

Consider the following:

325675 OL2002: Issues That Are Fixed in Outlook 2002 by Office XP Service
Pack 2
http://support.microsoft.com/?id=325675

321421 OL2002: Outlook Closes While Running a Trusted COM Add-In
http://support.microsoft.com/?id=321421

Franz Foster
Microsoft Technical Support
franzf@online.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights.

JKinSD
Thu Nov 06 01:10:27 CST 2003

Ive had this happen. Uninstall as an Admin. Reboot, reinstall as an admin,
reboot, then log back in as the admin you installed under. Open an MSOFFICE
app and accept the EULA and you should be golden from then on.

There was a KB article about this. It basically stated that if you start the
install as an Admin then reboot and log in as a standard user and open an
office app *for the first time* the EULA will never go away.

Worth a try.

JKinSD

"Dan" <dan@crunchbox.com> wrote in message
news:epXVd5eoDHA.2000@TK2MSFTNGP10.phx.gbl...
> Hi
>
> Can any help with this?
>
> 2 new SBS2000 installs, both with XP clients and Office XP Pro
>
> OWA works fine any PC.
> Outlook works if run as local admin and manual paths to the Exchange
server.
>
> But when opening OL for the first time as a new user the EULA appears and
is
> acceted, the User name and initials are accepted, there is a pause and OL
> disapears.
> Further attempts to start OL simply show the program, complete with any
> email in the inbox but then disapears after a pause. Same thing with all
> users including the administrator.
>
> thanks for any ideas
>
> Dan
>
>

Mem
Thu Nov 06 11:49:48 CST 2003

"The price of running MS Outlook on the desktop may far exceed its
price...!"

try www.seasidesw.com



"JKinSD" <jkurth@nospam.krns-inc.com> wrote in message
news:u5b0QTDpDHA.2512@TK2MSFTNGP09.phx.gbl...
> Ive had this happen. Uninstall as an Admin. Reboot, reinstall as an admin,
> reboot, then log back in as the admin you installed under. Open an
MSOFFICE
> app and accept the EULA and you should be golden from then on.
>
> There was a KB article about this. It basically stated that if you start
the
> install as an Admin then reboot and log in as a standard user and open an
> office app *for the first time* the EULA will never go away.
>
> Worth a try.
>
> JKinSD
>
> "Dan" <dan@crunchbox.com> wrote in message
> news:epXVd5eoDHA.2000@TK2MSFTNGP10.phx.gbl...
> > Hi
> >
> > Can any help with this?
> >
> > 2 new SBS2000 installs, both with XP clients and Office XP Pro
> >
> > OWA works fine any PC.
> > Outlook works if run as local admin and manual paths to the Exchange
> server.
> >
> > But when opening OL for the first time as a new user the EULA appears
and
> is
> > acceted, the User name and initials are accepted, there is a pause and
OL
> > disapears.
> > Further attempts to start OL simply show the program, complete with any
> > email in the inbox but then disapears after a pause. Same thing with all
> > users including the administrator.
> >
> > thanks for any ideas
> >
> > Dan
> >
> >
>
>