Merv
Wed Jan 28 16:17:06 CST 2004
The profile I was referring to was the Outlook mail profile.
Start | Settings | Control Panel | Mail if using Windows 2000. Delete
the existing profile and create a new one.
Reinstalling Outlook on the workstation may also provide a solution.
--
Merv Porter [SBS MVP]
===================================
"nic" <anonymous@discussions.microsoft.com> wrote in message
news:628b01c3e5e2$61082840$a501280a@phx.gbl...
> It is outlook 2000, I believe post sp3. When you mention
> recreating the profile do you mean to right click on the
> desktop icon, select properties and show profiles? (from
> here it looks like you can copy profiles and set which
> ones are called on startup etc)
>
> I just want to make sure I am understanding what you mean.
>
> Thanks
>
> >-----Original Message-----
> >What version of OL (and SP level)?
> >What version of Office (and SP level)?
> >
> >Suggestions...
> >
> >1. Open OL with the Outlook.exe /cleanreminders
> switch
> >
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-
> 8&threadm=OWEjed9f%24GA.3424%
> 40cpmsftngsa01.privatenews.microsoft.com&rnum=20&prev=/grou
> ps%3Fq%3Doutlook%2Bcpu%2B100%26hl%3Den%26lr%3D%26ie%3DUTF-
> 8%26oe%3DUTF-8%26start%3D10%26sa%3DN
> >
> >2. Recreate the OL profile on her machine.
> >
> >3. OL2000 Update?
> >OL2000: Overview of the Outlook 2000 Update: December 18,
> 2002
> >
http://support.microsoft.com/?kbid=811167
> >
> >--
> >Merv Porter [SBS MVP]
> >===================================
> >
> >"nic" <anonymous@discussions.microsoft.com> wrote in
> message
> >news:5c7701c3e5b9$ffc6b970$a001280a@phx.gbl...
> >> Hi,
> >> We have one employee who works from home. She has been
> >> using POP3 to connect to our Exchange server for awhile.
> >> Yesterday she said she can not open Outlook. When it
> >> does, her CPU goes to 100% and everything locks up until
> >> she does control/alt/delete. She ran a full virus scan
> >> and it came up clean (after updating virus definitions).
> >> Since the PC is at her home it is difficult to trouble
> >> shoot. If she reboots her PC and doesn't open Outlook,
> >> everything works fine. We logged into her Exchange
> >> account via OWA and deleted most of the mail so it
> >> shouldn't be trying to download tons of stuff. Not sure
> >> what to do. Any help would be appreciated.
> >
> >
> >.
> >