Modems don't accept calls

TheMSsForum.com: The Microsoft Software Forum

We have a SBS 2000 server with SP4 2 days ago the modems
stopped answering calls from remote clients on dialup and
faxes sent through shared fax service began failing. VPN
clients are able to connect without problem. Modems test
okay. There are no settings to keep dialups out. Error
message is 678 modem did not respond. Any suggestions on
what may have caused this?
Top

Re: Modems don't accept calls by Marina

Marina
Thu Oct 23 17:33:10 CDT 2003

What kind of modems are they? Did you check the RRAS-configuration? Turned
on logging on those modems? Anything in the eventlogs?

Marina

"davidjc" <dcurlis@lincolnlogs.com> schreef in bericht
news:019601c3999b$f8f963a0$a501280a@phx.gbl...
> We have a SBS 2000 server with SP4 2 days ago the modems
> stopped answering calls from remote clients on dialup and
> faxes sent through shared fax service began failing. VPN
> clients are able to connect without problem. Modems test
> okay. There are no settings to keep dialups out. Error
> message is 678 modem did not respond. Any suggestions on
> what may have caused this?


Top

Re: Modems don't accept calls by Cris

Cris
Thu Oct 23 18:22:07 CDT 2003

This is a multi-part message in MIME format.

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Are these external modems?? Have you power cycled the modems???
Have you rebooted the server??

--=20
Cris Hanna [SBS - MVP]
Please DO NOT email me directly but respond only in the newsgroup so =
that all can benefit.
"davidjc" <dcurlis@lincolnlogs.com> wrote in message =
news:019601c3999b$f8f963a0$a501280a@phx.gbl...
We have a SBS 2000 server with SP4 2 days ago the modems=20
stopped answering calls from remote clients on dialup and=20
faxes sent through shared fax service began failing. VPN=20
clients are able to connect without problem. Modems test=20
okay. There are no settings to keep dialups out. Error=20
message is 678 modem did not respond. Any suggestions on=20
what may have caused this?
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charset="iso-8859-1"
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<DIV><FONT face=3DArial size=3D2>Are these external modems??&nbsp; Have =
you power=20
cycled the modems???</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Have you rebooted the =
server??</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna [SBS - MVP]<BR>Please DO NOT email me =
directly but=20
respond only in the newsgroup so that all can benefit.</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
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<DIV>"davidjc" &lt;<A=20
=
href=3D"mailto:dcurlis@lincolnlogs.com">dcurlis@lincolnlogs.com</A>&gt; =
wrote in=20
message <A=20
=
href=3D"news:019601c3999b$f8f963a0$a501280a@phx.gbl">news:019601c3999b$f8=
f963a0$a501280a@phx.gbl</A>...</DIV>We=20
have a SBS 2000 server with SP4 2 days ago the modems <BR>stopped =
answering=20
calls from remote clients on dialup and <BR>faxes sent through shared =
fax=20
service began failing. VPN <BR>clients are able to connect without =
problem.=20
Modems test <BR>okay. There are no settings to keep dialups out. Error =

<BR>message is 678 modem did not respond. Any suggestions on <BR>what =
may have=20
caused this?</BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_031D_01C39992.91195FA0--

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Re: Modems don't accept calls by Craig

Craig
Thu Oct 23 19:07:53 CDT 2003

Can you send out a fax? and are you tired of questions yet? lol

Under Microsoft shared fax service manager, when you right click on
Microsoft Shared Fax, make sure the checkbox is cleared for "Disable
reception of new faxes".

In RRAS, under ports is the modem still listed there? (That was my last
question.)

It may be you need to reinstall the driver for the modem. You may also want
to test the modem using hyperterminal or something.

You should also check your cables (if external), verify that the ports are
functional.

Craig P.

"davidjc" <dcurlis@lincolnlogs.com> wrote in message
news:019601c3999b$f8f963a0$a501280a@phx.gbl...
> We have a SBS 2000 server with SP4 2 days ago the modems
> stopped answering calls from remote clients on dialup and
> faxes sent through shared fax service began failing. VPN
> clients are able to connect without problem. Modems test
> okay. There are no settings to keep dialups out. Error
> message is 678 modem did not respond. Any suggestions on
> what may have caused this?


Top

Re: Modems don't accept calls by davidjc

davidjc
Fri Oct 24 07:13:48 CDT 2003

Yes to all 3 questions.
>-----Original Message-----
>Are these external modems?? Have you power cycled the
modems???
>Have you rebooted the server??
>
>--
>Cris Hanna [SBS - MVP]
>Please DO NOT email me directly but respond only in the
newsgroup so that all can benefit.
> "davidjc" <dcurlis@lincolnlogs.com> wrote in message
news:019601c3999b$f8f963a0$a501280a@phx.gbl...
> We have a SBS 2000 server with SP4 2 days ago the
modems
> stopped answering calls from remote clients on dialup
and
> faxes sent through shared fax service began failing.
VPN
> clients are able to connect without problem. Modems
test
> okay. There are no settings to keep dialups out. Error
> message is 678 modem did not respond. Any suggestions
on
> what may have caused this?
Top

Re: Modems don't accept calls by davidjc

davidjc
Fri Oct 24 07:16:44 CDT 2003

We can't send faxes. Modems are listed in RRAS. Disable
reception check box is cleared.
>-----Original Message-----
>Can you send out a fax? and are you tired of questions
yet? lol
>
>Under Microsoft shared fax service manager, when you
right click on
>Microsoft Shared Fax, make sure the checkbox is cleared
for "Disable
>reception of new faxes".
>
>In RRAS, under ports is the modem still listed there?
(That was my last
>question.)
>
>It may be you need to reinstall the driver for the
modem. You may also want
>to test the modem using hyperterminal or something.
>
>You should also check your cables (if external), verify
that the ports are
>functional.
>
>Craig P.
>
>"davidjc" <dcurlis@lincolnlogs.com> wrote in message
>news:019601c3999b$f8f963a0$a501280a@phx.gbl...
>> We have a SBS 2000 server with SP4 2 days ago the
modems
>> stopped answering calls from remote clients on dialup
and
>> faxes sent through shared fax service began failing.
VPN
>> clients are able to connect without problem. Modems
test
>> okay. There are no settings to keep dialups out. Error
>> message is 678 modem did not respond. Any suggestions
on
>> what may have caused this?
>
>
>.
>
Top

Re: Modems don't accept calls by davidjc

davidjc
Fri Oct 24 07:19:57 CDT 2003

The modems are 3com externals and 1 internal actiontec.
RRAS configurations have been checked. VPN clients come
in without problem. Logging is turned on for modems and
nothing in event logs. Modems pickup incoming calls but
then drop them as if they were never answered.
>-----Original Message-----
>What kind of modems are they? Did you check the RRAS-
configuration? Turned
>on logging on those modems? Anything in the eventlogs?
>
>Marina
>
>"davidjc" <dcurlis@lincolnlogs.com> schreef in bericht
>news:019601c3999b$f8f963a0$a501280a@phx.gbl...
>> We have a SBS 2000 server with SP4 2 days ago the
modems
>> stopped answering calls from remote clients on dialup
and
>> faxes sent through shared fax service began failing.
VPN
>> clients are able to connect without problem. Modems
test
>> okay. There are no settings to keep dialups out. Error
>> message is 678 modem did not respond. Any suggestions
on
>> what may have caused this?
>
>
>.
>
Top