This is a strange one and I'm just looking for ideas or suggestions at this
point..

We have been dealing with a travel company for a long time and have
received email from them no probs - that is up until the beginning of May
roughly.

Now, none of their emails are arriving at our Exchange server and they are
not getting a bounce back message either...

We deal with a 3rd party company called Spam Soap that all of our mail is
filtered through first, and even they checked their inbound logs and did not
see any sign of email arriving from the domain "uniglobevoyageurtravel.com".

I am suspecting possibly a bad DNS server somewhere that is reporting an
incorrect IP address from their end? But then you'd expect they would get a
bounce back msg wouldn't you? And since we have been with Spam Soap for well
over a year, I can;t understand why this would just happen now... I could
understand if we just switched to them - as it takes a bit for DNS servers
to refresh their cache...

In talking with them (Uniglobe Travel) they seem to think it is our problem,
but like I told them, their email is not even being routed to the Spam Soap
servers so there is no way we can get it...

Any ieas?? Our domain is truenorthloghomes.com

Thanks, brad

Re: Missing email issue... by Cris

Cris
Fri May 30 14:59:12 CDT 2008

This is a multi-part message in MIME format.

------=_NextPart_000_010A_01C8C265.B8935D50
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Don't know who's handling your DNS but they've screwed it up
using mxtoolbox.com and putting in your domain
I get the following

15 truenorthloghomes.com.inbound15.mxlogicmx.net 208.65.145.13 =
86400=20

15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 86400 =



So you have two MX records out there with the same priority...with =
different IP addresses

one of these (the primary one) should have a priority of 0
The other (if one of these truely is a backup/secondary record) should =
have a priority of 50.

With two records with the same priority, I'm surprised you aren't =
loosing a lot more mail.

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
This is a strange one and I'm just looking for ideas or suggestions at =
this=20
point..

We have been dealing with a travel company for a long time and have=20
received email from them no probs - that is up until the beginning of =
May=20
roughly.

Now, none of their emails are arriving at our Exchange server and they =
are=20
not getting a bounce back message either...

We deal with a 3rd party company called Spam Soap that all of our mail =
is=20
filtered through first, and even they checked their inbound logs and =
did not=20
see any sign of email arriving from the domain =
"uniglobevoyageurtravel.com".

I am suspecting possibly a bad DNS server somewhere that is reporting =
an=20
incorrect IP address from their end? But then you'd expect they would =
get a=20
bounce back msg wouldn't you? And since we have been with Spam Soap =
for well=20
over a year, I can;t understand why this would just happen now... I =
could=20
understand if we just switched to them - as it takes a bit for DNS =
servers=20
to refresh their cache...

In talking with them (Uniglobe Travel) they seem to think it is our =
problem,=20
but like I told them, their email is not even being routed to the Spam =
Soap=20
servers so there is no way we can get it...

Any ieas?? Our domain is truenorthloghomes.com

Thanks, brad=20


------=_NextPart_000_010A_01C8C265.B8935D50
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.3314" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Don't know who's handling your DNS but =
they've=20
screwed it up</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>using mxtoolbox.com and putting in your =

domain</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I get the following</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #dedede">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogicmx.net</TD>
<TD>208.65.145.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #cccccc">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogic.net</TD>
<TD>208.65.144.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>So you have two MX records out there =
with the same=20
priority...with different IP addresses</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>one of these (the primary one) should =
have a=20
priority of 0</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The other (if one of these truely is a=20
backup/secondary record) should have a priority of 50.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>With two records with the same =
priority, I'm=20
surprised you aren't loosing a lot more mail.</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl">news:%23MeTAyowIHA.=
5472@TK2MSFTNGP06.phx.gbl</A>...</DIV>This=20
is a strange one and I'm just looking for ideas or suggestions at this =

<BR>point..<BR><BR>We have been dealing with a&nbsp; travel company =
for a long=20
time and have <BR>received email from them no probs - that is up until =
the=20
beginning of May <BR>roughly.<BR><BR>Now, none of their emails are =
arriving at=20
our Exchange server and they are <BR>not getting a bounce back message =

either...<BR><BR>We deal with a 3rd party company called Spam Soap =
that all of=20
our mail is <BR>filtered through first, and even they checked their =
inbound=20
logs and did not <BR>see any sign of email arriving from the domain=20
"uniglobevoyageurtravel.com".<BR><BR>I am suspecting possibly a bad =
DNS server=20
somewhere that is reporting an <BR>incorrect IP address from their =
end? But=20
then you'd expect they would get a <BR>bounce back msg wouldn't you? =
And since=20
we have been with Spam Soap for well <BR>over a year, I can;t =
understand why=20
this would just happen now...&nbsp; I could <BR>understand if we just =
switched=20
to them - as it takes a bit for DNS servers <BR>to refresh their=20
cache...<BR><BR>In talking with them (Uniglobe Travel) they seem to =
think it=20
is our problem, <BR>but like I told them, their email is not even =
being routed=20
to the Spam Soap <BR>servers so there is no way we can get =
it...<BR><BR>Any=20
ieas??&nbsp; Our domain is truenorthloghomes.com<BR><BR>Thanks, brad=20
<BR><BR></BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_010A_01C8C265.B8935D50--


Re: Missing email issue... by Brad

Brad
Fri May 30 15:57:59 CDT 2008

This is a multi-part message in MIME format.

------=_NextPart_000_000C_01C8C276.510E4BC0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Yes one is a backup server - but I would suspect that even with the same =
priority records - they are still being directed to spam soap email =
servers so should still get to us right?

Spam Soap seems to think that this config is ok...

Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote =
in message news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl...
Don't know who's handling your DNS but they've screwed it up
using mxtoolbox.com and putting in your domain
I get the following

15 truenorthloghomes.com.inbound15.mxlogicmx.net 208.65.145.13 =
86400=20

15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 =
86400=20


So you have two MX records out there with the same priority...with =
different IP addresses

one of these (the primary one) should have a priority of 0
The other (if one of these truely is a backup/secondary record) should =
have a priority of 50.

With two records with the same priority, I'm surprised you aren't =
loosing a lot more mail.

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
This is a strange one and I'm just looking for ideas or suggestions =
at this=20
point..

We have been dealing with a travel company for a long time and have =

received email from them no probs - that is up until the beginning =
of May=20
roughly.

Now, none of their emails are arriving at our Exchange server and =
they are=20
not getting a bounce back message either...

We deal with a 3rd party company called Spam Soap that all of our =
mail is=20
filtered through first, and even they checked their inbound logs and =
did not=20
see any sign of email arriving from the domain =
"uniglobevoyageurtravel.com".

I am suspecting possibly a bad DNS server somewhere that is =
reporting an=20
incorrect IP address from their end? But then you'd expect they =
would get a=20
bounce back msg wouldn't you? And since we have been with Spam Soap =
for well=20
over a year, I can;t understand why this would just happen now... I =
could=20
understand if we just switched to them - as it takes a bit for DNS =
servers=20
to refresh their cache...

In talking with them (Uniglobe Travel) they seem to think it is our =
problem,=20
but like I told them, their email is not even being routed to the =
Spam Soap=20
servers so there is no way we can get it...

Any ieas?? Our domain is truenorthloghomes.com

Thanks, brad=20


------=_NextPart_000_000C_01C8C276.510E4BC0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2180" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Yes one is a backup server - but I =
would suspect=20
that even with the same priority records - they are still being directed =
to spam=20
soap email servers so should still get to us right?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Spam Soap seems to think that this =
config is=20
ok...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" &lt;<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>&gt;=20
wrote in message <A=20
=
href=3D"news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl">news:OKpui%23owIHA.=
3792@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Don't know who's handling your DNS =
but they've=20
screwed it up</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>using mxtoolbox.com and putting in =
your=20
domain</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I get the following</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #dedede">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogicmx.net</TD>
<TD>208.65.145.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #cccccc">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogic.net</TD>
<TD>208.65.144.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>So you have two MX records out there =
with the=20
same priority...with different IP addresses</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>one of these (the primary one) should =
have a=20
priority of 0</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The other (if one of these truely is =
a=20
backup/secondary record) should have a priority of 50.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>With two records with the same =
priority, I'm=20
surprised you aren't loosing a lot more mail.</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl">news:%23MeTAyowIHA.=
5472@TK2MSFTNGP06.phx.gbl</A>...</DIV>This=20
is a strange one and I'm just looking for ideas or suggestions at =
this=20
<BR>point..<BR><BR>We have been dealing with a&nbsp; travel company =
for a=20
long time and have <BR>received email from them no probs - that is =
up until=20
the beginning of May <BR>roughly.<BR><BR>Now, none of their emails =
are=20
arriving at our Exchange server and they are <BR>not getting a =
bounce back=20
message either...<BR><BR>We deal with a 3rd party company called =
Spam Soap=20
that all of our mail is <BR>filtered through first, and even they =
checked=20
their inbound logs and did not <BR>see any sign of email arriving =
from the=20
domain "uniglobevoyageurtravel.com".<BR><BR>I am suspecting possibly =
a bad=20
DNS server somewhere that is reporting an <BR>incorrect IP address =
from=20
their end? But then you'd expect they would get a <BR>bounce back =
msg=20
wouldn't you? And since we have been with Spam Soap for well =
<BR>over a=20
year, I can;t understand why this would just happen now...&nbsp; I =
could=20
<BR>understand if we just switched to them - as it takes a bit for =
DNS=20
servers <BR>to refresh their cache...<BR><BR>In talking with them =
(Uniglobe=20
Travel) they seem to think it is our problem, <BR>but like I told =
them,=20
their email is not even being routed to the Spam Soap <BR>servers so =
there=20
is no way we can get it...<BR><BR>Any ieas??&nbsp; Our domain is=20
truenorthloghomes.com<BR><BR>Thanks, brad=20
<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_000C_01C8C276.510E4BC0--


Re: Missing email issue... by Cris

Cris
Fri May 30 16:18:10 CDT 2008

This is a multi-part message in MIME format.

------=_NextPart_000_0024_01C8C270.C0A91010
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

When I set up website hosting with go daddy for myself, or for my =
customers, and look at the dns control panel, by default, they have two =
mx records for incoming mail (of course I get rid of these so mail can =
come to Exchange directly) but each record has a different priority.

Have not see any configs with two records with the same priority..

Have you checked to see if the travel company is on any email =
blacklists??

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl...
Yes one is a backup server - but I would suspect that even with the =
same priority records - they are still being directed to spam soap email =
servers so should still get to us right?

Spam Soap seems to think that this config is ok...

Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote =
in message news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl...
Don't know who's handling your DNS but they've screwed it up
using mxtoolbox.com and putting in your domain
I get the following

15 truenorthloghomes.com.inbound15.mxlogicmx.net 208.65.145.13 =
86400=20

15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 =
86400=20


So you have two MX records out there with the same priority...with =
different IP addresses

one of these (the primary one) should have a priority of 0
The other (if one of these truely is a backup/secondary record) =
should have a priority of 50.

With two records with the same priority, I'm surprised you aren't =
loosing a lot more mail.

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
This is a strange one and I'm just looking for ideas or =
suggestions at this=20
point..

We have been dealing with a travel company for a long time and =
have=20
received email from them no probs - that is up until the beginning =
of May=20
roughly.

Now, none of their emails are arriving at our Exchange server and =
they are=20
not getting a bounce back message either...

We deal with a 3rd party company called Spam Soap that all of our =
mail is=20
filtered through first, and even they checked their inbound logs =
and did not=20
see any sign of email arriving from the domain =
"uniglobevoyageurtravel.com".

I am suspecting possibly a bad DNS server somewhere that is =
reporting an=20
incorrect IP address from their end? But then you'd expect they =
would get a=20
bounce back msg wouldn't you? And since we have been with Spam =
Soap for well=20
over a year, I can;t understand why this would just happen now... =
I could=20
understand if we just switched to them - as it takes a bit for DNS =
servers=20
to refresh their cache...

In talking with them (Uniglobe Travel) they seem to think it is =
our problem,=20
but like I told them, their email is not even being routed to the =
Spam Soap=20
servers so there is no way we can get it...

Any ieas?? Our domain is truenorthloghomes.com

Thanks, brad=20


------=_NextPart_000_0024_01C8C270.C0A91010
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.3314" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>When I set up website hosting with go =
daddy for=20
myself, or for my customers, and look at the dns control panel, by =
default, they=20
have two mx records for incoming mail (of course I get rid of these so =
mail can=20
come to Exchange directly) but each record has a different=20
priority.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Have not see any configs with two =
records with the=20
same priority..</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Have you checked to see if the travel =
company is on=20
any email blacklists??</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl">news:uStRZfpwIHA.5096=
@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Yes one is a backup server - but I =
would suspect=20
that even with the same priority records - they are still being =
directed to=20
spam soap email servers so should still get to us right?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Spam Soap seems to think that this =
config is=20
ok...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" &lt;<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>&gt;=20
wrote in message <A=20
=
href=3D"news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl">news:OKpui%23owIHA.=
3792@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Don't know who's handling your DNS =
but they've=20
screwed it up</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>using mxtoolbox.com and putting in =
your=20
domain</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I get the following</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #dedede">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogicmx.net</TD>
<TD>208.65.145.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult=20
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #cccccc">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogic.net</TD>
<TD>208.65.144.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>So you have two MX records out =
there with the=20
same priority...with different IP addresses</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>one of these (the primary one) =
should have a=20
priority of 0</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The other (if one of these truely =
is a=20
backup/secondary record) should have a priority of 50.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>With two records with the same =
priority, I'm=20
surprised you aren't loosing a lot more mail.</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl">news:%23MeTAyowIHA.=
5472@TK2MSFTNGP06.phx.gbl</A>...</DIV>This=20
is a strange one and I'm just looking for ideas or suggestions at =
this=20
<BR>point..<BR><BR>We have been dealing with a&nbsp; travel =
company for a=20
long time and have <BR>received email from them no probs - that is =
up=20
until the beginning of May <BR>roughly.<BR><BR>Now, none of their =
emails=20
are arriving at our Exchange server and they are <BR>not getting a =
bounce=20
back message either...<BR><BR>We deal with a 3rd party company =
called Spam=20
Soap that all of our mail is <BR>filtered through first, and even =
they=20
checked their inbound logs and did not <BR>see any sign of email =
arriving=20
from the domain "uniglobevoyageurtravel.com".<BR><BR>I am =
suspecting=20
possibly a bad DNS server somewhere that is reporting an =
<BR>incorrect IP=20
address from their end? But then you'd expect they would get a =
<BR>bounce=20
back msg wouldn't you? And since we have been with Spam Soap for =
well=20
<BR>over a year, I can;t understand why this would just happen=20
now...&nbsp; I could <BR>understand if we just switched to them - =
as it=20
takes a bit for DNS servers <BR>to refresh their =
cache...<BR><BR>In=20
talking with them (Uniglobe Travel) they seem to think it is our =
problem,=20
<BR>but like I told them, their email is not even being routed to =
the Spam=20
Soap <BR>servers so there is no way we can get it...<BR><BR>Any=20
ieas??&nbsp; Our domain is truenorthloghomes.com<BR><BR>Thanks, =
brad=20
<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_0024_01C8C270.C0A91010--


Re: Missing email issue... by Brad

Brad
Mon Jun 02 07:57:06 CDT 2008

This is a multi-part message in MIME format.

------=_NextPart_000_0025_01C8C48E.A2635C80
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Chris, I would definately tend to agree with you on the different =
priority MX records for sure. But when I brought it up with Spam Soap, =
they say that is fine, so I guess I'll leave it for now...

I will check to see if they are on a blacklist. Good thought...

Thanks, Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote =
in message news:eqtrqqpwIHA.1772@TK2MSFTNGP03.phx.gbl...
When I set up website hosting with go daddy for myself, or for my =
customers, and look at the dns control panel, by default, they have two =
mx records for incoming mail (of course I get rid of these so mail can =
come to Exchange directly) but each record has a different priority.

Have not see any configs with two records with the same priority..

Have you checked to see if the travel company is on any email =
blacklists??

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl...
Yes one is a backup server - but I would suspect that even with the =
same priority records - they are still being directed to spam soap email =
servers so should still get to us right?

Spam Soap seems to think that this config is ok...

Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> =
wrote in message news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl...
Don't know who's handling your DNS but they've screwed it up
using mxtoolbox.com and putting in your domain
I get the following

15 truenorthloghomes.com.inbound15.mxlogicmx.net =
208.65.145.13 86400=20

15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 =
86400=20


So you have two MX records out there with the same priority...with =
different IP addresses

one of these (the primary one) should have a priority of 0
The other (if one of these truely is a backup/secondary record) =
should have a priority of 50.

With two records with the same priority, I'm surprised you aren't =
loosing a lot more mail.

--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
This is a strange one and I'm just looking for ideas or =
suggestions at this=20
point..

We have been dealing with a travel company for a long time and =
have=20
received email from them no probs - that is up until the =
beginning of May=20
roughly.

Now, none of their emails are arriving at our Exchange server =
and they are=20
not getting a bounce back message either...

We deal with a 3rd party company called Spam Soap that all of =
our mail is=20
filtered through first, and even they checked their inbound logs =
and did not=20
see any sign of email arriving from the domain =
"uniglobevoyageurtravel.com".

I am suspecting possibly a bad DNS server somewhere that is =
reporting an=20
incorrect IP address from their end? But then you'd expect they =
would get a=20
bounce back msg wouldn't you? And since we have been with Spam =
Soap for well=20
over a year, I can;t understand why this would just happen =
now... I could=20
understand if we just switched to them - as it takes a bit for =
DNS servers=20
to refresh their cache...

In talking with them (Uniglobe Travel) they seem to think it is =
our problem,=20
but like I told them, their email is not even being routed to =
the Spam Soap=20
servers so there is no way we can get it...

Any ieas?? Our domain is truenorthloghomes.com

Thanks, brad=20


------=_NextPart_000_0025_01C8C48E.A2635C80
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2180" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Chris, I would definately tend to agree =
with you on=20
the different priority MX records&nbsp;for sure. But when I brought it =
up with=20
Spam Soap, they say that is fine, so I guess I'll leave it for=20
now...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>I will check to see if they are on a =
blacklist.=20
Good thought...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks, Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" &lt;<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>&gt;=20
wrote in message <A=20
=
href=3D"news:eqtrqqpwIHA.1772@TK2MSFTNGP03.phx.gbl">news:eqtrqqpwIHA.1772=
@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>When I set up website hosting with go =
daddy for=20
myself, or for my customers, and look at the dns control panel, by =
default,=20
they have two mx records for incoming mail (of course I get rid of =
these so=20
mail can come to Exchange directly) but each record has a different=20
priority.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Have not see any configs with two =
records with=20
the same priority..</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Have you checked to see if the travel =
company is=20
on any email blacklists??</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl">news:uStRZfpwIHA.5096=
@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Yes one is a backup server - but I =
would=20
suspect that even with the same priority records - they are still =
being=20
directed to spam soap email servers so should still get to us=20
right?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Spam Soap seems to think that this =
config is=20
ok...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" &lt;<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>&gt;=20
wrote in message <A=20
=
href=3D"news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl">news:OKpui%23owIHA.=
3792@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Don't know who's handling your =
DNS but=20
they've screwed it up</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>using mxtoolbox.com and putting =
in your=20
domain</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I get the following</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult =

style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #dedede">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogicmx.net</TD>
<TD>208.65.145.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult =

style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #cccccc">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogic.net</TD>
<TD>208.65.144.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>So you have two MX records out =
there with the=20
same priority...with different IP addresses</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>one of these (the primary one) =
should have a=20
priority of 0</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The other (if one of these truely =
is a=20
backup/secondary record) should have a priority of =
50.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>With two records with the same =
priority, I'm=20
surprised you aren't loosing a lot more mail.</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR>&nbsp;Independent Experts (MVPs do not work for =
MS)<BR>Real World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" &lt;<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>&gt;=20
wrote in message <A=20
=
href=3D"news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl">news:%23MeTAyowIHA.=
5472@TK2MSFTNGP06.phx.gbl</A>...</DIV>This=20
is a strange one and I'm just looking for ideas or suggestions =
at this=20
<BR>point..<BR><BR>We have been dealing with a&nbsp; travel =
company for=20
a long time and have <BR>received email from them no probs - =
that is up=20
until the beginning of May <BR>roughly.<BR><BR>Now, none of =
their emails=20
are arriving at our Exchange server and they are <BR>not getting =
a=20
bounce back message either...<BR><BR>We deal with a 3rd party =
company=20
called Spam Soap that all of our mail is <BR>filtered through =
first, and=20
even they checked their inbound logs and did not <BR>see any =
sign of=20
email arriving from the domain =
"uniglobevoyageurtravel.com".<BR><BR>I am=20
suspecting possibly a bad DNS server somewhere that is reporting =
an=20
<BR>incorrect IP address from their end? But then you'd expect =
they=20
would get a <BR>bounce back msg wouldn't you? And since we have =
been=20
with Spam Soap for well <BR>over a year, I can;t understand why =
this=20
would just happen now...&nbsp; I could <BR>understand if we just =

switched to them - as it takes a bit for DNS servers <BR>to =
refresh=20
their cache...<BR><BR>In talking with them (Uniglobe Travel) =
they seem=20
to think it is our problem, <BR>but like I told them, their =
email is not=20
even being routed to the Spam Soap <BR>servers so there is no =
way we can=20
get it...<BR><BR>Any ieas??&nbsp; Our domain is=20
truenorthloghomes.com<BR><BR>Thanks, brad=20
=
<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML=
>

------=_NextPart_000_0025_01C8C48E.A2635C80--