Re: Missing email issue... by Brad
Brad
Mon Jun 02 07:57:06 CDT 2008
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Chris, I would definately tend to agree with you on the different =
priority MX records for sure. But when I brought it up with Spam Soap, =
they say that is fine, so I guess I'll leave it for now...
I will check to see if they are on a blacklist. Good thought...
Thanks, Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote =
in message news:eqtrqqpwIHA.1772@TK2MSFTNGP03.phx.gbl...
When I set up website hosting with go daddy for myself, or for my =
customers, and look at the dns control panel, by default, they have two =
mx records for incoming mail (of course I get rid of these so mail can =
come to Exchange directly) but each record has a different priority.
Have not see any configs with two records with the same priority..
Have you checked to see if the travel company is on any email =
blacklists??
--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues
"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl...
Yes one is a backup server - but I would suspect that even with the =
same priority records - they are still being directed to spam soap email =
servers so should still get to us right?
Spam Soap seems to think that this config is ok...
Brad
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> =
wrote in message news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl...
Don't know who's handling your DNS but they've screwed it up
using mxtoolbox.com and putting in your domain
I get the following
15 truenorthloghomes.com.inbound15.mxlogicmx.net =
208.65.145.13 86400=20
15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 =
86400=20
So you have two MX records out there with the same priority...with =
different IP addresses
one of these (the primary one) should have a priority of 0
The other (if one of these truely is a backup/secondary record) =
should have a priority of 50.
With two records with the same priority, I'm surprised you aren't =
loosing a lot more mail.
--=20
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues
"Brad Pears" <bradp@truenorthloghomes.com> wrote in message =
news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
This is a strange one and I'm just looking for ideas or =
suggestions at this=20
point..
We have been dealing with a travel company for a long time and =
have=20
received email from them no probs - that is up until the =
beginning of May=20
roughly.
Now, none of their emails are arriving at our Exchange server =
and they are=20
not getting a bounce back message either...
We deal with a 3rd party company called Spam Soap that all of =
our mail is=20
filtered through first, and even they checked their inbound logs =
and did not=20
see any sign of email arriving from the domain =
"uniglobevoyageurtravel.com".
I am suspecting possibly a bad DNS server somewhere that is =
reporting an=20
incorrect IP address from their end? But then you'd expect they =
would get a=20
bounce back msg wouldn't you? And since we have been with Spam =
Soap for well=20
over a year, I can;t understand why this would just happen =
now... I could=20
understand if we just switched to them - as it takes a bit for =
DNS servers=20
to refresh their cache...
In talking with them (Uniglobe Travel) they seem to think it is =
our problem,=20
but like I told them, their email is not even being routed to =
the Spam Soap=20
servers so there is no way we can get it...
Any ieas?? Our domain is truenorthloghomes.com
Thanks, brad=20
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<DIV><FONT face=3DArial size=3D2>Chris, I would definately tend to agree =
with you on=20
the different priority MX records for sure. But when I brought it =
up with=20
Spam Soap, they say that is fine, so I guess I'll leave it for=20
now...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I will check to see if they are on a =
blacklist.=20
Good thought...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Thanks, Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" <<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>>=20
wrote in message <A=20
=
href=3D"news:eqtrqqpwIHA.1772@TK2MSFTNGP03.phx.gbl">news:eqtrqqpwIHA.1772=
@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>When I set up website hosting with go =
daddy for=20
myself, or for my customers, and look at the dns control panel, by =
default,=20
they have two mx records for incoming mail (of course I get rid of =
these so=20
mail can come to Exchange directly) but each record has a different=20
priority.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Have not see any configs with two =
records with=20
the same priority..</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Have you checked to see if the travel =
company is=20
on any email blacklists??</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR> Independent Experts (MVPs do not work for MS)<BR>Real =
World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" <<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl">news:uStRZfpwIHA.5096=
@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Yes one is a backup server - but I =
would=20
suspect that even with the same priority records - they are still =
being=20
directed to spam soap email servers so should still get to us=20
right?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Spam Soap seems to think that this =
config is=20
ok...</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Brad</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Cris Hanna [SBS-MVP]" <<A=20
=
href=3D"mailto:crisnospamhanna@cpunospamservices.net">crisnospamhanna@cpu=
nospamservices.net</A>>=20
wrote in message <A=20
=
href=3D"news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl">news:OKpui%23owIHA.=
3792@TK2MSFTNGP02.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Don't know who's handling your =
DNS but=20
they've screwed it up</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>using mxtoolbox.com and putting =
in your=20
domain</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>I get the following</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult =
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #dedede">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogicmx.net</TD>
<TD>208.65.145.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV>
<TABLE class=3DResults id=3DUcWidgets1_UcWidget_MXLookup1_dgResult =
style=3D"BORDER-RIGHT: #e7e7ff 1px; BORDER-TOP: #e7e7ff 1px; =
BORDER-LEFT: #e7e7ff 1px; WIDTH: 100%; BORDER-BOTTOM: #e7e7ff 1px; =
BORDER-COLLAPSE: collapse"=20
cellSpacing=3D0 cellPadding=3D3 rules=3Drows border=3D1>
<TBODY>
<TR style=3D"BACKGROUND-COLOR: #cccccc">
<TD>15</TD>
<TD>truenorthloghomes.com.inbound15.mxlogic.net</TD>
<TD>208.65.144.13</TD>
<TD>86400</TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>So you have two MX records out =
there with the=20
same priority...with different IP addresses</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>one of these (the primary one) =
should have a=20
priority of 0</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The other (if one of these truely =
is a=20
backup/secondary record) should have a priority of =
50.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>With two records with the same =
priority, I'm=20
surprised you aren't loosing a lot more mail.</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna=20
=
[SBS-MVP]<BR>-------------------------------------------------<BR>Microso=
ft=20
MVPs<BR> Independent Experts (MVPs do not work for =
MS)<BR>Real World=20
=
Answers<BR>---------------------------------------------------------<BR>P=
lease=20
do not contact me directly regarding issues<BR></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Brad Pears" <<A=20
=
href=3D"mailto:bradp@truenorthloghomes.com">bradp@truenorthloghomes.com</=
A>>=20
wrote in message <A=20
=
href=3D"news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl">news:%23MeTAyowIHA.=
5472@TK2MSFTNGP06.phx.gbl</A>...</DIV>This=20
is a strange one and I'm just looking for ideas or suggestions =
at this=20
<BR>point..<BR><BR>We have been dealing with a travel =
company for=20
a long time and have <BR>received email from them no probs - =
that is up=20
until the beginning of May <BR>roughly.<BR><BR>Now, none of =
their emails=20
are arriving at our Exchange server and they are <BR>not getting =
a=20
bounce back message either...<BR><BR>We deal with a 3rd party =
company=20
called Spam Soap that all of our mail is <BR>filtered through =
first, and=20
even they checked their inbound logs and did not <BR>see any =
sign of=20
email arriving from the domain =
"uniglobevoyageurtravel.com".<BR><BR>I am=20
suspecting possibly a bad DNS server somewhere that is reporting =
an=20
<BR>incorrect IP address from their end? But then you'd expect =
they=20
would get a <BR>bounce back msg wouldn't you? And since we have =
been=20
with Spam Soap for well <BR>over a year, I can;t understand why =
this=20
would just happen now... I could <BR>understand if we just =
switched to them - as it takes a bit for DNS servers <BR>to =
refresh=20
their cache...<BR><BR>In talking with them (Uniglobe Travel) =
they seem=20
to think it is our problem, <BR>but like I told them, their =
email is not=20
even being routed to the Spam Soap <BR>servers so there is no =
way we can=20
get it...<BR><BR>Any ieas?? Our domain is=20
truenorthloghomes.com<BR><BR>Thanks, brad=20
=
<BR><BR></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML=
>
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