Folder list grey/gray - help!

Hi all,

Weird one here. On one of my clients the folder list in My Computer &
Windows Explorer is completely grey/gray (where in the world are you?). Any
ideas on how to fix this?

Thanks in advance,
Clive

keithrut
Tue Nov 18 16:50:03 CST 2003

Hi,

From a command prompt type the following command and press enter:

Regsvr32 %systemroot%\System32\MSHTML.DLL

Then, to resolve the gray pane displayed in Windows Explorer:

Open Add/Remove Programs
Click on the Microsoft IE6 entry
Click the Change/Remove button
Click to select the Repair Internet Explorer radio button
Click OK and allow the repair to complete

Best Regards,

Keith Rutledge, MCSE NT4/2000
Microsoft Online Support Engineer
Get Secure! - www.microsoft.com/security

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Clive
Tue Nov 18 19:11:00 CST 2003

Thanks Keith. I have tried your sugestion, but need to get the client to
restart the server (after the IE repair). This will need to be after
business hours, but I'll let you know how it goes.

Thanks again for a quick response.
Clive

"Keith P. Rutledge [MSFT]" <keithrut@online.microsoft.com> wrote in message
news:HZfUNXirDHA.1804@cpmsftngxa06.phx.gbl...
> Hi,
>
> From a command prompt type the following command and press enter:
>
> Regsvr32 %systemroot%\System32\MSHTML.DLL
>
> Then, to resolve the gray pane displayed in Windows Explorer:
>
> Open Add/Remove Programs
> Click on the Microsoft IE6 entry
> Click the Change/Remove button
> Click to select the Repair Internet Explorer radio button
> Click OK and allow the repair to complete
>
> Best Regards,
>
> Keith Rutledge, MCSE NT4/2000
> Microsoft Online Support Engineer
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via
> your newsreader so that others may learn and benefit
> from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
>

Clive
Tue Nov 25 02:18:33 CST 2003

Sorry for the late reply - client just restarted server after those changes,
and all still the same - :-( still greyed out. Any others ideas?

Regards,
Clive.

"Keith P. Rutledge [MSFT]" <keithrut@online.microsoft.com> wrote in message
news:HZfUNXirDHA.1804@cpmsftngxa06.phx.gbl...
> Hi,
>
> From a command prompt type the following command and press enter:
>
> Regsvr32 %systemroot%\System32\MSHTML.DLL
>
> Then, to resolve the gray pane displayed in Windows Explorer:
>
> Open Add/Remove Programs
> Click on the Microsoft IE6 entry
> Click the Change/Remove button
> Click to select the Repair Internet Explorer radio button
> Click OK and allow the repair to complete
>
> Best Regards,
>
> Keith Rutledge, MCSE NT4/2000
> Microsoft Online Support Engineer
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via
> your newsreader so that others may learn and benefit
> from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
>