I have users who send attachments to clients. The clients
edit the attachment and send back. When we receive the
email, we do not get the attachment, but we get a large
email with a bunch of "garbage" at the bottom. My guess is
that the "garbage" is the encoding of the attachment. What
do I change and where do I change it at to fix this
problem? We're using Outlook 2002sp2 and SBSExchange 2000.

TIA,

Dwayne

Re: Encoding in email by Dave

Dave
Thu May 20 15:14:02 CDT 2004

What kind of files are the attachments? Anything that could be butting
heads with your AV software?

Given the symptom you describe, and the fact that no one has jumped in with
a good answer by now, I'd start by considering the sender or his/her ISP as
the probable cause of the problem. The first thing I would do is to use
Outlook from my home computer to send an attachment of the type in question,
and see if that attachment arrives intact. I know that from home, I'm using
a plain-vanilla Outlook installation with nothing that is likely to cause a
problem. If that attchment arrives intact, you know the problem is
elsewhere.

If the attachment from home gets mangled as well, then you can start looking
in-house, with AV as the starting point.


"dharris" <anonymous@discussions.microsoft.com> wrote in message
news:f3fc01c43db4$9a3f8c00$a501280a@phx.gbl...
>I have users who send attachments to clients. The clients
> edit the attachment and send back. When we receive the
> email, we do not get the attachment, but we get a large
> email with a bunch of "garbage" at the bottom. My guess is
> that the "garbage" is the encoding of the attachment. What
> do I change and where do I change it at to fix this
> problem? We're using Outlook 2002sp2 and SBSExchange 2000.
>
> TIA,
>
> Dwayne