Hi all,

I have a customer whose POP3 connector is picking up the email from a global
POP3 mailbox, collects the messages but none of it is being delivered to the
users' mailboxes. It has been working fine for years up until this morning. I
have upped the logging to max and it appears to collect the messages ok but I
have no idea where they are going. Obviously this is quite a problem as it's
all going down a black hole effectively. Please see the event viewer entries
below.

Would really appreciated any help.
Thanks,
Andy


Event viewer messages:

The POP3 agent is going to open the mailbox <postmaster@domainname.co.uk> on
host <pop.clara.net> with the password <{ Secret Password }>. The
authentication method is: Clear Text Password

The delivery service is logging as a POP3 client on port 110

The POP3 host <pop.clara.net [80.168.70.82]> answered our connection with
<+OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action>

We have been granted access to <pop.clara.net [80.168.70.82]> logging as
<postmaster@domainname.co.uk>

There are 11 message(s) with a total of 4905557 byte(s)

A message was downloaded from the POP3 server. The message ID is:
MSG06072007-183052-1.MMD
(11 of the same messages)

The POP3 session transcript was:
<G>: +OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action
<C>: USER postmaster@domainname.co.uk
<S>: +OK
<C>: PASS <secret password>
<S>: +OK
<C>: STAT
<S>: +OK 11 4905557
<C> { Downloaded and deleted messages if neccessary. }
<C>: QUIT
<S>: +OK Take it EZ

The shared POP3 accounts have been checked for incoming messages

Re: Email collected by POP connector but not being delivered by Merv

Merv
Thu Jun 07 17:10:09 CDT 2007

Ant help here Andy?

The POP3 Connector May Not Deliver Mail to Users
http://support.microsoft.com/kb/325464

Any errors in the Event Logs?

Have you re-run ICW?

Have you checked the Badmail, Pickup and Queue folders at:
C:\Program Files\Exchsrvr\Mailroot\vsi 1

Is the antivirus software on the server flagging and then deleting (or
quarantining) the POP3 mail?

--
Merv Porter [SBS-MVP]
============================

"Andy Desborough" <AndyDesborough@discussions.microsoft.com> wrote in
message news:F9F2AB8D-4BDD-43C6-93E3-359357161742@microsoft.com...
> Hi all,
>
> I have a customer whose POP3 connector is picking up the email from a
> global
> POP3 mailbox, collects the messages but none of it is being delivered to
> the
> users' mailboxes. It has been working fine for years up until this
> morning. I
> have upped the logging to max and it appears to collect the messages ok
> but I
> have no idea where they are going. Obviously this is quite a problem as
> it's
> all going down a black hole effectively. Please see the event viewer
> entries
> below.
>
> Would really appreciated any help.
> Thanks,
> Andy
>
>
> Event viewer messages:
>
> The POP3 agent is going to open the mailbox <postmaster@domainname.co.uk>
> on
> host <pop.clara.net> with the password <{ Secret Password }>. The
> authentication method is: Clear Text Password
>
> The delivery service is logging as a POP3 client on port 110
>
> The POP3 host <pop.clara.net [80.168.70.82]> answered our connection with
> <+OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action>
>
> We have been granted access to <pop.clara.net [80.168.70.82]> logging as
> <postmaster@domainname.co.uk>
>
> There are 11 message(s) with a total of 4905557 byte(s)
>
> A message was downloaded from the POP3 server. The message ID is:
> MSG06072007-183052-1.MMD
> (11 of the same messages)
>
> The POP3 session transcript was:
> <G>: +OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action
> <C>: USER postmaster@domainname.co.uk
> <S>: +OK
> <C>: PASS <secret password>
> <S>: +OK
> <C>: STAT
> <S>: +OK 11 4905557
> <C> { Downloaded and deleted messages if neccessary. }
> <C>: QUIT
> <S>: +OK Take it EZ
>
> The shared POP3 accounts have been checked for incoming messages



Re: Email collected by POP connector but not being delivered by AndyDesborough

AndyDesborough
Thu Jun 07 18:39:00 CDT 2007

Thanks for the reply Merv.

I've since found that after a reboot the POP connector collects mail once,
then the service gets stuck in the 'stopping' state and can't be changed. I
installed POPcon which now collects the mail (and leaves a copy on the POP
box) and I can see it sending the mail onto the users addresses but it's
still not turning up.

There is nothing obvious on the event logs that I can see and the AV isn't
quarantining the mail. I checked the 3 folders as suggested but there's only
stuff in the badmail which is last dated 02/07.

I added the domain into the default policy list, and will see what happens
tomorrow as I can't get into the users mailboxes to check although the amount
of items in a users mailbox store mailbox goes up by 3(?) when I send the 1
email.

Any other suggestions in the meantime?
Thanks,
Andy




"Merv Porter [SBS-MVP]" wrote:

> Ant help here Andy?
>
> The POP3 Connector May Not Deliver Mail to Users
> http://support.microsoft.com/kb/325464
>
> Any errors in the Event Logs?
>
> Have you re-run ICW?
>
> Have you checked the Badmail, Pickup and Queue folders at:
> C:\Program Files\Exchsrvr\Mailroot\vsi 1
>
> Is the antivirus software on the server flagging and then deleting (or
> quarantining) the POP3 mail?
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Andy Desborough" <AndyDesborough@discussions.microsoft.com> wrote in
> message news:F9F2AB8D-4BDD-43C6-93E3-359357161742@microsoft.com...
> > Hi all,
> >
> > I have a customer whose POP3 connector is picking up the email from a
> > global
> > POP3 mailbox, collects the messages but none of it is being delivered to
> > the
> > users' mailboxes. It has been working fine for years up until this
> > morning. I
> > have upped the logging to max and it appears to collect the messages ok
> > but I
> > have no idea where they are going. Obviously this is quite a problem as
> > it's
> > all going down a black hole effectively. Please see the event viewer
> > entries
> > below.
> >
> > Would really appreciated any help.
> > Thanks,
> > Andy
> >
> >
> > Event viewer messages:
> >
> > The POP3 agent is going to open the mailbox <postmaster@domainname.co.uk>
> > on
> > host <pop.clara.net> with the password <{ Secret Password }>. The
> > authentication method is: Clear Text Password
> >
> > The delivery service is logging as a POP3 client on port 110
> >
> > The POP3 host <pop.clara.net [80.168.70.82]> answered our connection with
> > <+OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action>
> >
> > We have been granted access to <pop.clara.net [80.168.70.82]> logging as
> > <postmaster@domainname.co.uk>
> >
> > There are 11 message(s) with a total of 4905557 byte(s)
> >
> > A message was downloaded from the POP3 server. The message ID is:
> > MSG06072007-183052-1.MMD
> > (11 of the same messages)
> >
> > The POP3 session transcript was:
> > <G>: +OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action
> > <C>: USER postmaster@domainname.co.uk
> > <S>: +OK
> > <C>: PASS <secret password>
> > <S>: +OK
> > <C>: STAT
> > <S>: +OK 11 4905557
> > <C> { Downloaded and deleted messages if neccessary. }
> > <C>: QUIT
> > <S>: +OK Take it EZ
> >
> > The shared POP3 accounts have been checked for incoming messages
>
>
>

Re: Email collected by POP connector but not being delivered by Merv

Merv
Thu Jun 07 19:19:38 CDT 2007

A couple of more things to look at...

The POP3 Connector May Stop Delivering Mail
http://support.microsoft.com/default.aspx?scid=kb;EN-US;324236

Exchange POP3 connector does not deliver
http://groups.google.com/group/microsoft.public.backoffice.smallbiz2000/browse_thread/thread/9dca5587ef9eef1f/5003f0ccf66e1d5e?lnk=st&q=sbs+2000+pop+connector+does+not+deliver+mail+global&rnum=1&hl=en#5003f0ccf66e1d5e


--
Merv Porter [SBS-MVP]
============================

"Andy Desborough" <AndyDesborough@discussions.microsoft.com> wrote in
message news:1E06FED8-6C7F-4AEA-97F9-B8E3B099A634@microsoft.com...
> Thanks for the reply Merv.
>
> I've since found that after a reboot the POP connector collects mail once,
> then the service gets stuck in the 'stopping' state and can't be changed.
> I
> installed POPcon which now collects the mail (and leaves a copy on the POP
> box) and I can see it sending the mail onto the users addresses but it's
> still not turning up.
>
> There is nothing obvious on the event logs that I can see and the AV isn't
> quarantining the mail. I checked the 3 folders as suggested but there's
> only
> stuff in the badmail which is last dated 02/07.
>
> I added the domain into the default policy list, and will see what happens
> tomorrow as I can't get into the users mailboxes to check although the
> amount
> of items in a users mailbox store mailbox goes up by 3(?) when I send the
> 1
> email.
>
> Any other suggestions in the meantime?
> Thanks,
> Andy
>
>
>
>
> "Merv Porter [SBS-MVP]" wrote:
>
>> Ant help here Andy?
>>
>> The POP3 Connector May Not Deliver Mail to Users
>> http://support.microsoft.com/kb/325464
>>
>> Any errors in the Event Logs?
>>
>> Have you re-run ICW?
>>
>> Have you checked the Badmail, Pickup and Queue folders at:
>> C:\Program Files\Exchsrvr\Mailroot\vsi 1
>>
>> Is the antivirus software on the server flagging and then deleting (or
>> quarantining) the POP3 mail?
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Andy Desborough" <AndyDesborough@discussions.microsoft.com> wrote in
>> message news:F9F2AB8D-4BDD-43C6-93E3-359357161742@microsoft.com...
>> > Hi all,
>> >
>> > I have a customer whose POP3 connector is picking up the email from a
>> > global
>> > POP3 mailbox, collects the messages but none of it is being delivered
>> > to
>> > the
>> > users' mailboxes. It has been working fine for years up until this
>> > morning. I
>> > have upped the logging to max and it appears to collect the messages ok
>> > but I
>> > have no idea where they are going. Obviously this is quite a problem as
>> > it's
>> > all going down a black hole effectively. Please see the event viewer
>> > entries
>> > below.
>> >
>> > Would really appreciated any help.
>> > Thanks,
>> > Andy
>> >
>> >
>> > Event viewer messages:
>> >
>> > The POP3 agent is going to open the mailbox
>> > <postmaster@domainname.co.uk>
>> > on
>> > host <pop.clara.net> with the password <{ Secret Password }>. The
>> > authentication method is: Clear Text Password
>> >
>> > The delivery service is logging as a POP3 client on port 110
>> >
>> > The POP3 host <pop.clara.net [80.168.70.82]> answered our connection
>> > with
>> > <+OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action>
>> >
>> > We have been granted access to <pop.clara.net [80.168.70.82]> logging
>> > as
>> > <postmaster@domainname.co.uk>
>> >
>> > There are 11 message(s) with a total of 4905557 byte(s)
>> >
>> > A message was downloaded from the POP3 server. The message ID is:
>> > MSG06072007-183052-1.MMD
>> > (11 of the same messages)
>> >
>> > The POP3 session transcript was:
>> > <G>: +OK CPOP vCPOP_2_3_1 on minos.uk.clara.net Ready for Action
>> > <C>: USER postmaster@domainname.co.uk
>> > <S>: +OK
>> > <C>: PASS <secret password>
>> > <S>: +OK
>> > <C>: STAT
>> > <S>: +OK 11 4905557
>> > <C> { Downloaded and deleted messages if neccessary. }
>> > <C>: QUIT
>> > <S>: +OK Take it EZ
>> >
>> > The shared POP3 accounts have been checked for incoming messages
>>
>>
>>