RDC Disconnects after short time

Hello,

We have an SBS2000 server with Terminal Services in Remote Admin mode. Go
home and create VPN with SSH Sentinel VPN Software. Run RDC and conects to
server. Everything is fine for a while until unexpected disconnects.
Usually after about 20 minutes. Sometimes longer(up to an hour). Can
reconnect right away sometimes, other times cannot reconnect until next day.

RDP-Tcp properties/Sessions tab shows Override user settings checked with 1
minute. Active session limit: Never, Idle session limit: 2 hours, Override
users settings is checked for Disconnect from session radio button.

Why am i getting disconnected so often ?

Any help would be greatly appreciated.

Thanks,
Tony

danabeck
Tue May 04 11:13:14 CDT 2004

Hi Tony,

Does the VPN connection itself drop, or only the remote desktop connection?
Assuming it is only the remote desktop connection, when this occurs can you
still access other resources on the server? (or ping by IP address,
computer name, etc)

Also, when this occurs, can you telnet to the server's IP address on port
3389?

Lastly, have you tested a client that is local to the server (and not going
through the VPN) to see if it gets disconnected as well? If the local
clients do not get disconnected, then it's a pretty good assumption that
the Terminal Server settings are working properly. Let us know what you
find out.

Regards,

Dana Becker
Microsoft Small Business Server Support

This posting is provided "AS IS" with no warranties, and confers no rights.


| Hello,
|
| We have an SBS2000 server with Terminal Services in Remote Admin mode. Go
| home and create VPN with SSH Sentinel VPN Software. Run RDC and conects
to
| server. Everything is fine for a while until unexpected disconnects.
| Usually after about 20 minutes. Sometimes longer(up to an hour). Can
| reconnect right away sometimes, other times cannot reconnect until next
day.
|
| RDP-Tcp properties/Sessions tab shows Override user settings checked with
1
| minute. Active session limit: Never, Idle session limit: 2 hours,
Override
| users settings is checked for Disconnect from session radio button.
|
| Why am i getting disconnected so often ?
|
| Any help would be greatly appreciated.
|
| Thanks,
| Tony
|
|
|

Tony
Tue May 04 13:42:29 CDT 2004

Dana. Will get that info and report back soon.

Thanls,
Tony

"Dana Becker [MSFT]" <danabeck@online.microsoft.com> wrote in message
news:wHTJDLfMEHA.308@cpmsftngxa10.phx.gbl...
> Hi Tony,
>
> Does the VPN connection itself drop, or only the remote desktop
connection?
> Assuming it is only the remote desktop connection, when this occurs can
you
> still access other resources on the server? (or ping by IP address,
> computer name, etc)
>
> Also, when this occurs, can you telnet to the server's IP address on port
> 3389?
>
> Lastly, have you tested a client that is local to the server (and not
going
> through the VPN) to see if it gets disconnected as well? If the local
> clients do not get disconnected, then it's a pretty good assumption that
> the Terminal Server settings are working properly. Let us know what you
> find out.
>
> Regards,
>
> Dana Becker
> Microsoft Small Business Server Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> | Hello,
> |
> | We have an SBS2000 server with Terminal Services in Remote Admin mode.
Go
> | home and create VPN with SSH Sentinel VPN Software. Run RDC and conects
> to
> | server. Everything is fine for a while until unexpected disconnects.
> | Usually after about 20 minutes. Sometimes longer(up to an hour). Can
> | reconnect right away sometimes, other times cannot reconnect until next
> day.
> |
> | RDP-Tcp properties/Sessions tab shows Override user settings checked
with
> 1
> | minute. Active session limit: Never, Idle session limit: 2 hours,
> Override
> | users settings is checked for Disconnect from session radio button.
> |
> | Why am i getting disconnected so often ?
> |
> | Any help would be greatly appreciated.
> |
> | Thanks,
> | Tony
> |
> |
> |
>

Tony
Mon May 10 13:26:42 CDT 2004

Hello Dana.

I finally got some information.

It looks like the VPN connection is still active when this happens.

Also, when it happens, we tried pinging three things:
The static ip address of the server - Gives 4 replies with
nothing lost
The static ip address with 3389 on the end of it - Gives bad
parameter
The servers local nic address 10.0.0.1 - Gives a loss of data
The servername - Gives could not find server xxxxx

Any help that you could provide would be greatly appreciated.

Thanks,
Tony
"Dana Becker [MSFT]" <danabeck@online.microsoft.com> wrote in message
news:wHTJDLfMEHA.308@cpmsftngxa10.phx.gbl...
> Hi Tony,
>
> Does the VPN connection itself drop, or only the remote desktop
connection?
> Assuming it is only the remote desktop connection, when this occurs can
you
> still access other resources on the server? (or ping by IP address,
> computer name, etc)
>
> Also, when this occurs, can you telnet to the server's IP address on port
> 3389?
>
> Lastly, have you tested a client that is local to the server (and not
going
> through the VPN) to see if it gets disconnected as well? If the local
> clients do not get disconnected, then it's a pretty good assumption that
> the Terminal Server settings are working properly. Let us know what you
> find out.
>
> Regards,
>
> Dana Becker
> Microsoft Small Business Server Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
> | Hello,
> |
> | We have an SBS2000 server with Terminal Services in Remote Admin mode.
Go
> | home and create VPN with SSH Sentinel VPN Software. Run RDC and conects
> to
> | server. Everything is fine for a while until unexpected disconnects.
> | Usually after about 20 minutes. Sometimes longer(up to an hour). Can
> | reconnect right away sometimes, other times cannot reconnect until next
> day.
> |
> | RDP-Tcp properties/Sessions tab shows Override user settings checked wit
h
> 1
> | minute. Active session limit: Never, Idle session limit: 2 hours,
> Override
> | users settings is checked for Disconnect from session radio button.
> |
> | Why am i getting disconnected so often ?
> |
> | Any help would be greatly appreciated.
> |
> | Thanks,
> | Tony
> |
> |
> |
>