Changed User Name, BE8.6 doesn't backup her mailbox

Hi,

Running SBS2000, fully patched.

User got married and I changed her last name in the users area of the SBS
(Back Office Manager) from the SBS Admin Console. Also changed her initials
and alias (and everything I could change on the user properties tabs).

Everything is working fine (she can logon, she's getting e-mail, has access
to her files, everything says the new name) but BE 8.6 is not backing up the
new mailbox. When I look at Mailboxes under Mailbox Store under the First
Storage Group, her mailbox is listed by her new name. When I look at the
list of mailboxes in the selections area of BE8.6, it lists the correct
mailbox name but that has the *old* initials in brackets. The BE log says
the mailbox cannot be found and refers to the initials. There's an option in
the BE selections window for the "text version" and it appears that I can
edit the initials to reflect the new initials. However, I did this name
change with very little research (5 minutes of Google groups searching) and
thought I'd ask the experts here before I proceed further. :) Should I do
the text edit? Is there a way to force BE to refresh the initials to the
correct initials? Something else?

John

Rick
Thu Oct 23 14:01:54 CDT 2003

Try unselecting all the mailboxes, close BE and restart all the BE services.
Go back into BE and do you see her new name in graphic mode? If so, reselect
all mailboxes and save it.

Rick in the Midwest
"jmlesq" <nospam@spamisbad.com> wrote in message
news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> Hi,
>
> Running SBS2000, fully patched.
>
> User got married and I changed her last name in the users area of the SBS
> (Back Office Manager) from the SBS Admin Console. Also changed her
initials
> and alias (and everything I could change on the user properties tabs).
>
> Everything is working fine (she can logon, she's getting e-mail, has
access
> to her files, everything says the new name) but BE 8.6 is not backing up
the
> new mailbox. When I look at Mailboxes under Mailbox Store under the First
> Storage Group, her mailbox is listed by her new name. When I look at the
> list of mailboxes in the selections area of BE8.6, it lists the correct
> mailbox name but that has the *old* initials in brackets. The BE log says
> the mailbox cannot be found and refers to the initials. There's an option
in
> the BE selections window for the "text version" and it appears that I can
> edit the initials to reflect the new initials. However, I did this name
> change with very little research (5 minutes of Google groups searching)
and
> thought I'd ask the experts here before I proceed further. :) Should I do
> the text edit? Is there a way to force BE to refresh the initials to the
> correct initials? Something else?
>
> John
>
>

jmlesq
Thu Oct 23 14:25:28 CDT 2003

Thanks for the tip but no change. Did exactly what you said but, in Graphic
Mode, the name is correct but the initials in brackets after the mailbox
name are the old initials. Should I edit this in text mode? Help! :)

John

"Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
news:emx2fgZmDHA.2732@TK2MSFTNGP11.phx.gbl...
> Try unselecting all the mailboxes, close BE and restart all the BE
services.
> Go back into BE and do you see her new name in graphic mode? If so,
reselect
> all mailboxes and save it.
>
> Rick in the Midwest
> "jmlesq" <nospam@spamisbad.com> wrote in message
> news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> > Hi,
> >
> > Running SBS2000, fully patched.
> >
> > User got married and I changed her last name in the users area of the
SBS
> > (Back Office Manager) from the SBS Admin Console. Also changed her
> initials
> > and alias (and everything I could change on the user properties tabs).
> >
> > Everything is working fine (she can logon, she's getting e-mail, has
> access
> > to her files, everything says the new name) but BE 8.6 is not backing up
> the
> > new mailbox. When I look at Mailboxes under Mailbox Store under the
First
> > Storage Group, her mailbox is listed by her new name. When I look at the
> > list of mailboxes in the selections area of BE8.6, it lists the correct
> > mailbox name but that has the *old* initials in brackets. The BE log
says
> > the mailbox cannot be found and refers to the initials. There's an
option
> in
> > the BE selections window for the "text version" and it appears that I
can
> > edit the initials to reflect the new initials. However, I did this name
> > change with very little research (5 minutes of Google groups searching)
> and
> > thought I'd ask the experts here before I proceed further. :) Should I
do
> > the text edit? Is there a way to force BE to refresh the initials to the
> > correct initials? Something else?
> >
> > John
> >
> >
>
>

Troy
Thu Oct 23 15:16:41 CDT 2003

I am ASSuming that you are editing an existing backup job. Does it do this
if you were to create a new backup job?


"jmlesq" <nospam@spamisbad.com> wrote in message
news:uIDEstZmDHA.3316@tk2msftngp13.phx.gbl...
> Thanks for the tip but no change. Did exactly what you said but, in
Graphic
> Mode, the name is correct but the initials in brackets after the mailbox
> name are the old initials. Should I edit this in text mode? Help! :)
>
> John
>
> "Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
> news:emx2fgZmDHA.2732@TK2MSFTNGP11.phx.gbl...
> > Try unselecting all the mailboxes, close BE and restart all the BE
> services.
> > Go back into BE and do you see her new name in graphic mode? If so,
> reselect
> > all mailboxes and save it.
> >
> > Rick in the Midwest
> > "jmlesq" <nospam@spamisbad.com> wrote in message
> > news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> > > Hi,
> > >
> > > Running SBS2000, fully patched.
> > >
> > > User got married and I changed her last name in the users area of the
> SBS
> > > (Back Office Manager) from the SBS Admin Console. Also changed her
> > initials
> > > and alias (and everything I could change on the user properties tabs).
> > >
> > > Everything is working fine (she can logon, she's getting e-mail, has
> > access
> > > to her files, everything says the new name) but BE 8.6 is not backing
up
> > the
> > > new mailbox. When I look at Mailboxes under Mailbox Store under the
> First
> > > Storage Group, her mailbox is listed by her new name. When I look at
the
> > > list of mailboxes in the selections area of BE8.6, it lists the
correct
> > > mailbox name but that has the *old* initials in brackets. The BE log
> says
> > > the mailbox cannot be found and refers to the initials. There's an
> option
> > in
> > > the BE selections window for the "text version" and it appears that I
> can
> > > edit the initials to reflect the new initials. However, I did this
name
> > > change with very little research (5 minutes of Google groups
searching)
> > and
> > > thought I'd ask the experts here before I proceed further. :) Should I
> do
> > > the text edit? Is there a way to force BE to refresh the initials to
the
> > > correct initials? Something else?
> > >
> > > John
> > >
> > >
> >
> >
>
>

Rick
Thu Oct 23 20:41:05 CDT 2003

Guess I don't know then. It seemed logical. :-)
Might want to post in the Veritas newsgroup or call support, if you
purchased maintenance then your call is free (well you paid for it really).
Sorry I couldn't help,

Rick ITM

"jmlesq" <nospam@spamisbad.com> wrote in message
news:uIDEstZmDHA.3316@tk2msftngp13.phx.gbl...
> Thanks for the tip but no change. Did exactly what you said but, in
Graphic
> Mode, the name is correct but the initials in brackets after the mailbox
> name are the old initials. Should I edit this in text mode? Help! :)
>
> John
>
> "Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
> news:emx2fgZmDHA.2732@TK2MSFTNGP11.phx.gbl...
> > Try unselecting all the mailboxes, close BE and restart all the BE
> services.
> > Go back into BE and do you see her new name in graphic mode? If so,
> reselect
> > all mailboxes and save it.
> >
> > Rick in the Midwest
> > "jmlesq" <nospam@spamisbad.com> wrote in message
> > news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> > > Hi,
> > >
> > > Running SBS2000, fully patched.
> > >
> > > User got married and I changed her last name in the users area of the
> SBS
> > > (Back Office Manager) from the SBS Admin Console. Also changed her
> > initials
> > > and alias (and everything I could change on the user properties tabs).
> > >
> > > Everything is working fine (she can logon, she's getting e-mail, has
> > access
> > > to her files, everything says the new name) but BE 8.6 is not backing
up
> > the
> > > new mailbox. When I look at Mailboxes under Mailbox Store under the
> First
> > > Storage Group, her mailbox is listed by her new name. When I look at
the
> > > list of mailboxes in the selections area of BE8.6, it lists the
correct
> > > mailbox name but that has the *old* initials in brackets. The BE log
> says
> > > the mailbox cannot be found and refers to the initials. There's an
> option
> > in
> > > the BE selections window for the "text version" and it appears that I
> can
> > > edit the initials to reflect the new initials. However, I did this
name
> > > change with very little research (5 minutes of Google groups
searching)
> > and
> > > thought I'd ask the experts here before I proceed further. :) Should I
> do
> > > the text edit? Is there a way to force BE to refresh the initials to
the
> > > correct initials? Something else?
> > >
> > > John
> > >
> > >
> >
> >
>
>

jmlesq
Fri Oct 24 10:58:39 CDT 2003

Thanks Rick. Made sense to me too. :)

John

"Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
news:erm3Y9cmDHA.3316@tk2msftngp13.phx.gbl...
> Guess I don't know then. It seemed logical. :-)
> Might want to post in the Veritas newsgroup or call support, if you
> purchased maintenance then your call is free (well you paid for it
really).
> Sorry I couldn't help,
>
> Rick ITM
>
> "jmlesq" <nospam@spamisbad.com> wrote in message
> news:uIDEstZmDHA.3316@tk2msftngp13.phx.gbl...
> > Thanks for the tip but no change. Did exactly what you said but, in
> Graphic
> > Mode, the name is correct but the initials in brackets after the mailbox
> > name are the old initials. Should I edit this in text mode? Help! :)
> >
> > John
> >
> > "Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
> > news:emx2fgZmDHA.2732@TK2MSFTNGP11.phx.gbl...
> > > Try unselecting all the mailboxes, close BE and restart all the BE
> > services.
> > > Go back into BE and do you see her new name in graphic mode? If so,
> > reselect
> > > all mailboxes and save it.
> > >
> > > Rick in the Midwest
> > > "jmlesq" <nospam@spamisbad.com> wrote in message
> > > news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> > > > Hi,
> > > >
> > > > Running SBS2000, fully patched.
> > > >
> > > > User got married and I changed her last name in the users area of
the
> > SBS
> > > > (Back Office Manager) from the SBS Admin Console. Also changed her
> > > initials
> > > > and alias (and everything I could change on the user properties
tabs).
> > > >
> > > > Everything is working fine (she can logon, she's getting e-mail, has
> > > access
> > > > to her files, everything says the new name) but BE 8.6 is not
backing
> up
> > > the
> > > > new mailbox. When I look at Mailboxes under Mailbox Store under the
> > First
> > > > Storage Group, her mailbox is listed by her new name. When I look at
> the
> > > > list of mailboxes in the selections area of BE8.6, it lists the
> correct
> > > > mailbox name but that has the *old* initials in brackets. The BE log
> > says
> > > > the mailbox cannot be found and refers to the initials. There's an
> > option
> > > in
> > > > the BE selections window for the "text version" and it appears that
I
> > can
> > > > edit the initials to reflect the new initials. However, I did this
> name
> > > > change with very little research (5 minutes of Google groups
> searching)
> > > and
> > > > thought I'd ask the experts here before I proceed further. :) Should
I
> > do
> > > > the text edit? Is there a way to force BE to refresh the initials to
> the
> > > > correct initials? Something else?
> > > >
> > > > John
> > > >
> > > >
> > >
> > >
> >
> >
>
>

jmlesq
Fri Oct 24 10:58:14 CDT 2003

Your assumption was correct. I'll try a new job.

Thanks,

John


"Troy D. Young" <troy@emailwv.com> wrote in message
news:%23xzl$KamDHA.2160@TK2MSFTNGP10.phx.gbl...
> I am ASSuming that you are editing an existing backup job. Does it do
this
> if you were to create a new backup job?
>
>
> "jmlesq" <nospam@spamisbad.com> wrote in message
> news:uIDEstZmDHA.3316@tk2msftngp13.phx.gbl...
> > Thanks for the tip but no change. Did exactly what you said but, in
> Graphic
> > Mode, the name is correct but the initials in brackets after the mailbox
> > name are the old initials. Should I edit this in text mode? Help! :)
> >
> > John
> >
> > "Rick in the Midwest" <Rick.NOSPAM@NOSPAM.rdfts.com> wrote in message
> > news:emx2fgZmDHA.2732@TK2MSFTNGP11.phx.gbl...
> > > Try unselecting all the mailboxes, close BE and restart all the BE
> > services.
> > > Go back into BE and do you see her new name in graphic mode? If so,
> > reselect
> > > all mailboxes and save it.
> > >
> > > Rick in the Midwest
> > > "jmlesq" <nospam@spamisbad.com> wrote in message
> > > news:uWL09SZmDHA.644@TK2MSFTNGP11.phx.gbl...
> > > > Hi,
> > > >
> > > > Running SBS2000, fully patched.
> > > >
> > > > User got married and I changed her last name in the users area of
the
> > SBS
> > > > (Back Office Manager) from the SBS Admin Console. Also changed her
> > > initials
> > > > and alias (and everything I could change on the user properties
tabs).
> > > >
> > > > Everything is working fine (she can logon, she's getting e-mail, has
> > > access
> > > > to her files, everything says the new name) but BE 8.6 is not
backing
> up
> > > the
> > > > new mailbox. When I look at Mailboxes under Mailbox Store under the
> > First
> > > > Storage Group, her mailbox is listed by her new name. When I look at
> the
> > > > list of mailboxes in the selections area of BE8.6, it lists the
> correct
> > > > mailbox name but that has the *old* initials in brackets. The BE log
> > says
> > > > the mailbox cannot be found and refers to the initials. There's an
> > option
> > > in
> > > > the BE selections window for the "text version" and it appears that
I
> > can
> > > > edit the initials to reflect the new initials. However, I did this
> name
> > > > change with very little research (5 minutes of Google groups
> searching)
> > > and
> > > > thought I'd ask the experts here before I proceed further. :) Should
I
> > do
> > > > the text edit? Is there a way to force BE to refresh the initials to
> the
> > > > correct initials? Something else?
> > > >
> > > > John
> > > >
> > > >
> > >
> > >
> >
> >
>
>