Word 2007 Won't directly open documents from Sharepoint

A few of my users (consultants) are using Office 2007. When they click on a
document in my sharepoint document library the document will not open.
Instead Word opens and just sits there.

However if they do "download a copy" they can open the document just fine
from their own computer.

It's not a permissions issue since they have complete access to the site and
can upload/download documents just fine.

Any ideas what this might be or what I should search for? I'm drawing a
blank on Technet.

Callahan
Tue Aug 19 19:45:07 CDT 2008

The only thing I can think of, off the top of my head, is that there is
something wrong concerning the "Use Client Integration Features" permission.
Are you absolutely certain that that permission is available for site
collections within that web application, and is enabled for the users in
question?

That permission, if not enabled, would do basically what you described,
except maybe not even open Word.

It is also possible that logging in on their workstation with a different
account than what they use on the site might cause some issues as well
(especially if the local login is explicitly not allowed to access the
file).

Are you getting anything in the logs that might coincide with this issue
(either a failure to access a file on the server, or an entry locally on
their workstations)?

-callahan
"Jerminator" <Jerminator@discussions.microsoft.com> wrote in message
news:AE2C702A-17C4-4231-96B9-38A4FEF1C2CF@microsoft.com...
>A few of my users (consultants) are using Office 2007. When they click on a
> document in my sharepoint document library the document will not open.
> Instead Word opens and just sits there.
>
> However if they do "download a copy" they can open the document just fine
> from their own computer.
>
> It's not a permissions issue since they have complete access to the site
> and
> can upload/download documents just fine.
>
> Any ideas what this might be or what I should search for? I'm drawing a
> blank on Technet.

Jerminator
Fri Aug 22 09:41:01 CDT 2008

Yes, Client Integration Feature is turned on. And it functions normally for
our Office 2003 people. Our contractors have Office 2007, and are coming in
through a firewall. I do not think the firewall matters since they have
access, I mean they can see the links and they can download them using the
dropdown.

I have been unable to find anything from Microsoft on this kind of problem.

"Callahan" wrote:

> The only thing I can think of, off the top of my head, is that there is
> something wrong concerning the "Use Client Integration Features" permission.
> Are you absolutely certain that that permission is available for site
> collections within that web application, and is enabled for the users in
> question?
>
> That permission, if not enabled, would do basically what you described,
> except maybe not even open Word.
>
> It is also possible that logging in on their workstation with a different
> account than what they use on the site might cause some issues as well
> (especially if the local login is explicitly not allowed to access the
> file).
>
> Are you getting anything in the logs that might coincide with this issue
> (either a failure to access a file on the server, or an entry locally on
> their workstations)?
>
> -callahan
> "Jerminator" <Jerminator@discussions.microsoft.com> wrote in message
> news:AE2C702A-17C4-4231-96B9-38A4FEF1C2CF@microsoft.com...
> >A few of my users (consultants) are using Office 2007. When they click on a
> > document in my sharepoint document library the document will not open.
> > Instead Word opens and just sits there.
> >
> > However if they do "download a copy" they can open the document just fine
> > from their own computer.
> >
> > It's not a permissions issue since they have complete access to the site
> > and
> > can upload/download documents just fine.
> >
> > Any ideas what this might be or what I should search for? I'm drawing a
> > blank on Technet.
>
>
>