SharePoint HelpDesk Call Tracking

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- Previous
  - 1
    - WSS Search - PDF images How would I search Adobe PDF scanned images, without an OCR solution? We are about to install WSS with SQL 2005. I was hoping we could use a "workaround" solution: - searching off of filenames, and/or perhaps by - searching off of categories in a document list. Any advice would be appreciated. Thanks. Dawn Hayes Tag: SharePoint HelpDesk Call Tracking Tag: 40365
  - 2
    - web part layout by percentage of web part zone? How can I offer the user the choice to size a web part by percentage of the web part zone rather than by pixel/centimeter/inch? Specifically, how can I alter the WebPartToolPart labeled "Appearance" to accept the "Height" and "Width" values as percentage of the web part zone in which the web part resides? Any assistance would be appreciated. Tag: SharePoint HelpDesk Call Tracking Tag: 40364
  - 3
    - Application Pols I am going to Install our Sharepoitn Server which we are going to run on SQL Server 2000. During the setup process it asks for an application pool. What is a Application pool and do I need to define a new one for the admin site as well as the regualr site? Also I'm instaling this in a workgroup prior to deployment. Eventual I will join the server to the domain. How will this effect the Sharepoint site. Also does sharepoint automatically get installed as the default site? Tag: SharePoint HelpDesk Call Tracking Tag: 40361
  - 4
    - add user i am trying to add a user to a sharepoint site and i am receiveing the error message below: "None of the users or cross-site groups you entered could be added." The user belongs to the same domain as the sharepoint server. I am using AD authentication to grant access to users. I can add users from local OUs which they are belong to local sites but i cannot add users from OUs belong to remote sites. for example i can add a user from the Chicago OU but not from London. They are all part of the same domain though. Any suggestions? Thank you Tag: SharePoint HelpDesk Call Tracking Tag: 40360
  - 5
    - FrontPage/WSS Proxy Error Hi, I am on a large network using FrontPage to edit a WSS site hosted externally by a supplier. When I try to open WSS in FrontPage I get this error: "The server couldn't log you on, because you are connecting through a proxy server, but the server's authentication scheme(s), do not work across a proxy. Try adding the server to the Exceptions box in the Proxy Settings Dialog, or request the server administrator to enable another authentication scheme." I have added the server to the exceptions box but nothing changed so i took it out again. Can anyone suggest something different? Thanks... Tag: SharePoint HelpDesk Call Tracking Tag: 40359
  - 6
    - Limit amount of Announcements and other areas on front page I have Sharepoint V2 (WSS) via my SBS 2003 Premium box and I'm trying to discover how to limit the amount of data shown by each webpart on the opening page (default.aspx). I know how to limit the amount of data when you look up each section individually but on the opening page I'd like to limit the amount of announcements to say 2 (I currently have 3) and for a areas like General Documentation to be limited to say about 5 documents at a time. I've already set Item limit to about 5 but this doesn't appear to afect the web part on the opening page only the part when you open it. Thanx for any advice. Tag: SharePoint HelpDesk Call Tracking Tag: 40354
  - 7
    - AD Creation Mode & WMSDE Hello; Is it possible to use a WMSDE with the AD Creation mode, or does it have to be a full blown SQL setup? Is there any reason why? Thank you ;) Tag: SharePoint HelpDesk Call Tracking Tag: 40353
  - 8
    - Email alerts I am using sharepoint services with SBS 2003. I have alerts set up on the IT Help Desk to alert me when anyone creates a new item. I then receive an email which does not have anything in the from address, this makes my anti-spam software think it may be spam. Is there any way to get the alerts to be sent with something in the from field so I can tell my anti-spam software to ignore it? Thanks in advance! Gavin Tag: SharePoint HelpDesk Call Tracking Tag: 40350
  - 9
    - Help! Master schedules Hello, Has anyone found a way to create a Master schedule from 2 MS Project schedules stored in a SharePoint document library? Our initial plan was to use Project Server, but we stepped back because of several issues (no notification to other PMs, bugs in cross-project dependencies, etc.). Currently our only solution is to move back to a standard Windows folder, which is somewhat frustrating. And using a Windows folder Web part is not satisfying either (no notifications, etc.). Thanks for your help! Tag: SharePoint HelpDesk Call Tracking Tag: 40341
  - 10
    - WSS account - error in SQL - STP export/import I have a brand new server with Windows 2003 SP1, WSS 2.0 SP2, and SQL 2005 Enterprise. I created a new site and migrating contents from an older server (I am exporting my templates .STP files from old server and importing into new server) - SQL 2000 by hand - create new site and copy by hand the pics and docs to new server / site. Now, I am getting 2 errors - one after the other continously. First error is Event ID 18456 Source MSSQLSERVER - Login failed for user DOMAIN\WSSAccountused Second error is Event ID 1000 Source Windows Sharepoint Services - Unable to connect to ClientDB on ServerOld. Since this is a NEW Server I do not undertand how it is looking for ClientDB on old server when it is on the NEW Server which doesn't even have that database. Only 2 DB exist on my new server - New WSS Config DB and New Content DB. Can someone tell me how to remove this reference? I am thinking the reference lies in the exported STP files from the old server. Tag: SharePoint HelpDesk Call Tracking Tag: 40340
  - 11
    - Discussion Threaded View Hello: I see that the threaded view is an option once entering the discussion webpart. Can this be done (simply) so that the threaded view is available from the "external" view of the webpart. What I see is the flat view, which of course can be sorted. Thanks, B Tag: SharePoint HelpDesk Call Tracking Tag: 40336
  - 12
    - Office documents are read-only I have a question. We have Office 2000 upgraded to Office 2003 (Windows 2000 workstations SP4), bypassing Office XP upgrade altogether. We are deploying SharePoint. Now the problem I am running into is when users trying to go to the SharePoint site and attempt to edit an Office document, the drop down to "Edit in Microsoft "app"" is not available. This is happening to workstations that had an in place upgrade of Office from 2000 to 2003. But if the workstation is reimaged and gets a full install of Office 2003 , it works fine. I am just exploring various scenarios to get this resolved as I do not want to re-image 200 workstations. Any thoughts.....ideas. thanks Tag: SharePoint HelpDesk Call Tracking Tag: 40335
  - 13
    - How does a person posting an issue know when it's done? We have an issue list set up in WSS 2 (SP2) to track IT issues. After the user posts an issue the admins get a notification of the new posting. Then when it is assigned the assignee gets an email. When the issue is completed the person posting the request doesn't get a notification. How does the requestor know that the issue has been resolved? Thanks IAN Tag: SharePoint HelpDesk Call Tracking Tag: 40331
  - 14
    - Permission and Alias access I have a sharepoint services web established and want to have open access for all readers on the top level worksite. Under "site settings/site administration/manage anonymous access" only the "Nothing" option is available the other options ("entire web", and "lists and libraries") are grayed out. How do you activate the other options? -- Thanks for your assistance and willing sharing of information LC Tag: SharePoint HelpDesk Call Tracking Tag: 40330
  - 15
    - moving all sharepoint database from 1 instance to another? Hi, I have installed a second instance of SQL Server on my server. this new installation is SQL2005 while the old one is SQL2000. its a side by side installation, not an upgrade. But now, I want to move all the sharpeoint databases from the SQL2000 instance to the SQL2005 one. I'll stop my services and detach from SQL2000, reattach to SQL2005 the databases. but after, what I have to do? and in which order? thanks. Jerome. Tag: SharePoint HelpDesk Call Tracking Tag: 40324
  - 16
    - TOC on left, target on right I would like to create a WSS page that functions similarily to HTML Help, where you click on an entry in a TOC on the left and the content appears in the frame to the right. What is the easiest way to do this with WSS? Thanks in advance for your suggestions. Deb Tag: SharePoint HelpDesk Call Tracking Tag: 40323
  - 17
    - Exception from HRESULT error I am currently running "Windows SharePoint Services SP1" configured to access a SQL 2000 SP3 database on a seperate server; both servers are running Windows 2003 SP1. We have several internal users who cannot access a particular subsite, which they have permission to access, and they get the following error: "Exception from HRESULT: 0x80040E2F. Troubleshoot issues with Windows SharePoint Services." They only thing I found that might be relevant from searching Microsoft's knowledge base is the following: http://support.microsoft.com/?kbid=841216 However, I'm not 100% sure if this applies to my scenario. Any thoughts anyone? Tag: SharePoint HelpDesk Call Tracking Tag: 40322
  - 18
    - Anonymous user on wss setup Hello, I took a class before installing WSS and was told to disable anonymous access. We are using Active Directory with our users. However, my system administrator tells me that I should not disable anonymous access in IIS. Which is correct? I seem to be having problems with my permissions controls, and am wondering if this could be the problem? Thank you -- SharonR Tag: SharePoint HelpDesk Call Tracking Tag: 40317
  - 19
    - Lists and Survey's (or am I dreaming!!) Hello Guru's, In an attempt to put more bells and whistles in my site I am trying to add a list of the top tricks and tips for navigating my site. I would like to build a list of tips (complete with name, details,and keywords) and have a survey question at the end---How useful is this tip (1-5). I would then like the list to resort itself based on the average score on its usefulness (high to low). Is this even possible? Any suggestions? Thanks, Mike. Tag: SharePoint HelpDesk Call Tracking Tag: 40314
  - 20
    - Creating Local Copy of Document from Document Workspace I am trying to create a link document to a shared one on a Document Workspace, I open the shared file in Word 2003 and see through the 'shared workspace' panel that is is a shared doc. I then save it to my local harddrive, i'm not prompted to link this file to the document workspace instead the 'shared workspace' panel changes to ask me if i want to create a document workspace. any ideas? Tag: SharePoint HelpDesk Call Tracking Tag: 40313
  - 21
    - File override in document libraries Is there a way to prevent users from overriding files that already exist in a document library? I want my users to be able to upload new files to a document library but, if the library already contains a file with that name, I do not want the users to be able to override (delete) them. The default behaviour (with versioning turned off) of WSS is to override the existing file without any warning. This is a very simple request (it exists in any file system) and I'm surprised that it is not implemented by default in WSS. Is there any way to prevent this behaviour or at least to make WSS generate a warning message asking if the user wants to override the file ? Any help would be much appreciated. Many thanks in advance. Hugo Tag: SharePoint HelpDesk Call Tracking Tag: 40312
  - 22
    - Easy way to clean up a survey? Hiya! We have several surveys, which now needs to be emptied of all the responses for year 2005. Would there be an easier way of deleting the responses then doing it one by one? Could this be done in frontpage? I am aware of that one solution would be to make a template of the survey without the content. Just curious if anyone found another solution. Br, Hanna Tag: SharePoint HelpDesk Call Tracking Tag: 40309
  - 23
    - Calendar view events not displayed issue Hi We are seeing the issue described below in a previous post. Does anyone know if this has been fixed and if so how? Apparently is was reported to MS as a bug. Thanks Mike "I have two calendar lists that are being displayed in calendar view on a Web Part Page. Both calendars are populated with several events. When the Web Part Page is loaded, the calendar view defaults to the current month. For example, the current date is March 3, 2005, so both calendar views default to display the month of March. When I click the "<" and ">" on one of the calendar view, the page refreshes to load a new month for both calendars views. For example, with the above case, if I click "<", the month of Februray will load. If I click ">", the month of April will load. Now here is the weird part. When the page reloads to display a new month, events that should appear do not show up at all for ONE of the calendar views. In other words, If "February" is being viewed, one of the calendar views will be empty, even though I know events have been entered for the month of February. The other calendar view works as intended... with its events being displayed when the month changes. When I remove the calendar that is working as intended from the Web Part page, the calendar with the event rendering problem is able to display all events as intended, regardless of what month is shown. When I re-add the calendar that was removed earlier, the calendar view that was fixed just a second ago exhibits the event rendering problems again. When I view these calendar views on their own page (for eg. http://server/sites/SiteName/Lists/Calendar/Calendar.aspx), both calendar views display all events as intended regardless of which month is being displayed. When both calendar web parts are displayed on the same Web Part page, but are not in calendar view, they both display events as intended. Any ideas on what is happening here? This looks like a SharePoint bug." Tag: SharePoint HelpDesk Call Tracking Tag: 40308
  - 24
    - Custom Paging in DataView web part connected to Stored procedure. Hi. I have the following scenario in sharepoint development. I need some help in resolving the issue. Scenario : There is a filter control(set of drop downs and textboxs . Ex "FirstName" "Equals" "Sam") implemented in form web part. These drop downs are directly bound to parameters of the stored procedure of dataview webpart using the webpart connection. I want to enable the custom Paging on the DataView webpart connected to the stored procedure. The Paging technique is implemented in the stored procedure. one additional parameter is passed to the stored procedure as Location="Form(__EVENTARGUMENT)" Because when the user clicks on Next or Start button from DVWP, the event is fired and the below value is received as parameter to the SP. Here RowLimit is additional data added by me for the click of Next in DVWP. "dvt_firstrow={4};StartPosition={};RowLimit={3}". the dvt_firstrow and RowLimit is used in the stored procedure to implement the paging. In ideal condition I am able to navigate from one page to another. There are two issues involved in this method. 1. After navigating to second page if we change the filter condition and click on Find, same old row numbers are displayed below the data grid in DVWP. The row number does not get reset. 2. Is it possible to find which is the last page in this method. I am unable to distinguish the last or intermediate page as the paging is implemented in stored procedure. Can I pass any out parameter from the stored procedure to the xslt variables declared within the DVWP? Thanks in Advance Sunil Tag: SharePoint HelpDesk Call Tracking Tag: 40304
  - 25
    - Setting user unique default view in same list We have a WSS list that has a number of views. Basically, it lists our companies job tasks, assigned to individual users, with a specific field "Assigned to" being a lookup against the WSS site members. The default view on the list is filtered to show jobs assigned to the user logged in i.e. 'Assigned to [me]'. We have a number of rooms where the tasks are shared between the occupants of the room. I have set up views for the individual rooms, basically filtering the tasks by the rooms occupant i.e. if Room A has User1 and User2 in it, the filter is something like Show 'Assigned to [User1] OR Assigned to [User2]' etc. What I now would like to do is have a different default view for each room. I.e. User1 and User2 are in RoomA, User3 and User4 are in RoomB, Users 1 and 2 need only to see those tasks assigned to any user in Room A, and Users 3 and 4 need only to see those tasks assigned to any user in Room B - User1 and User2 have RoomA as their Default View, User3 and User4 have RoomB as their Default View. Can it be done? Neil Tag: SharePoint HelpDesk Call Tracking Tag: 40303
- Next
  - 1
    - WSS Housekeeping Hello, Is there anyway to do housekeeping on Windows Sharepoint Services? For example, all post on certain list will be purged after certain time? I know can hide it, but it will still consume some space right? Thanks, Jon. Tag: SharePoint HelpDesk Call Tracking Tag: 40300
  - 2
    - About the Problem of login in the site Hi, I have a site in which I add all users of dept and these user are from active directory but when they run the site from their browsers . site ask for (Login id, password and domain name) after applied these parameters site still want these parameters and displaying message that the user is not allowed to access this site. Although I have already assign all users of Contributor and Reader Rights. Pls tell me soon about this problem regards Micheal Tag: SharePoint HelpDesk Call Tracking Tag: 40296
  - 3
    - Best-of-breed search solutions for WSS-only deployments? I have a client who has a WSS-only environment for 5000+ end-users ...multiple site collections, multiple servers. ...does not want to purchase SPS (for their own reasons). What are the best-of-breed search solutions for larger WSS-only multiple site collection, multiple server deployments? Cheers, Michael. Michael Herman Parallelspace Corporation Enterprise Business Collaboration Solutions for Microsoft SharePoint, Microsoft Live Communications Server, Active Directory and Groove Workspace Portal and Content Migration Specialists: http://www.parallelspace.net/sharepoint Parallelspace Knowledge Center for Microsoft "WinFS": http://www.parallelspace.net/winfs OpenCanal Community for SharePoint: http://www.opencanal.com/community OpenCanal Community for WinFS: http://www.opencanal.com/community/winfs Weblog: http://dotnetjunkies.com/WebLog/mwherman2000/ Tag: SharePoint HelpDesk Call Tracking Tag: 40288
  - 4
    - strange problem with calculated field in issues list Hello, Happy New Years! I have an issues list where I've created a calculated field called 'Close Date'. Here is the formula I created for it: =IF(AND(Status="Closed",CloseDateOG=""),Modified,IF(AND(Status="Closed",CloseDateOG<>""),CloseDateOG,"")) The way it works is, if a user closes an issue by setting the 'Status' field to 'Closed', the 'Close Date' field is filled in with the 'Modified' date. 'CloseDateOG' is text field where users used to be allowed to manually fill in the 'Close Date' which led to dishonest closed dates, which is why I changed it. The problem I have is unpredictable. Today I looked at the list and the 'Close Date' field was showing values of '12/30/1899'. When I looked at the actual formula of the field it was set to '=12/25/2005'. This is the second time this has happened. Has anyone seen this behavior? Tag: SharePoint HelpDesk Call Tracking Tag: 40285
  - 5
    - Open URL in new window Hi there, Is it possible to have a url field in a list open in a new window? If so, how? TIA, Josh Tag: SharePoint HelpDesk Call Tracking Tag: 40283
  - 6
    - Check in and Check out Functionality Can you force users to use the Check in and Check out functions in Sharepoint? We can edit the document by clicking on the document name, bypassing the Check in Check out functions. Can someone point me to an article that clearly shows how to set up a Document Library that covers the check in/check out features in detail? It should be very simple, but we must be missing something! Dekuju Murray Tag: SharePoint HelpDesk Call Tracking Tag: 40281
  - 7
    - WSS and SQL Server 2005 EE: Server farm or Typical?? Hi, all! Are there instructions somewhere for running WSS SP2 with SQL Server 2005 EE on a single box? Does one want to config it as Server Farm? If not, how can I prevent WSS from installing MSDE even tho I already have SQL 2k5EE already installed on the box? Thanks! Jack Tag: SharePoint HelpDesk Call Tracking Tag: 40280
  - 8
    - Survey Response Issues Hi, I'm having a strange issue with permissions on a WSS survey. It is set with anonymous access for Add & View. It also has item-level permissions set for "Only their Own" for both read and edit access, and users are only allowed to respond once. However, SOME users (its sporadic) can respond more than once (these are readers with anonymous access only), and even though I have item-level security set for only their own, they can see the other responses. These users have read access only. Why does it seem to work correctly sometimes, and not others? Do I have something setup in the permissions wrong? I appreciate any help you can give on this topic! Tag: SharePoint HelpDesk Call Tracking Tag: 40279
  - 9
    - Web Discussion alerts no longer working for htm web pages We upgraded to WSS 2.0 and can no longer subscribe to htm pages (or site folders). It appears we can only "subscribe" to documents and SharePoint specific web pages (lists, discussion boards...). While the documentation says alerts didn't change the subscription feature much, this appears to be far from actuality. Prior to upgrading to WSS v2.0, we were using the subscription feature for review htm pages (which were part of a help file). We were able to subscribe to the overall folder that held the very large help file and get notified when any discussion were added on any topic. This was an extermely useful way to review help files. Previously the help would be converted to word docs that were hundreds of pages long (each topic being a page or more). Not something we want to regress back to. We can still do web discussions on this content, but we can't tell what recently changed. The "manage web discussions" option can show you what has discussions within a given folder (so we know what help topics have discussions), but we can't tell which are recent. Subscriptions allowed us to know exactly what recently changed. Questions: Is there anyway to get alerts to work the way subscriptions used to for web discussions? Specifically, is there some way to be alerted when discussions are added/changed for a location like "http://sharepointserver_site/Online_SDKs/ProductName_SDK_1-8/", which contains pages like: http://sharepointserver_site/Online_SDKs/ProductName_SDK_1-8/About_this_SDK.htm; http://sharepointserver_site/Online_SDKs/ProductName_SDK_1-8/How_activate.htm ; http://sharepointserver_site/Online_SDKs/ProductName_SDK_1-8/Activation_types.htm If there isn't a way to do this anymore, then is there some way to do a web discussion on a chm file (which we have been unable to do, which is why we went with the htm method discribed above)? Failing the ability to do the above options, is there any other way to get this to work and still use Sharepoint (per web discussion help, the subscription method would still work if we did not use Sharepoint)? Thanks for any help! The method described above for reviewing help documents was just about to be adopted by most of the software divisions in our company. The group I am in had been using the above method for well over a year. We were finally getting this to become the company standard methodology when it broke with the upgrade... Tag: SharePoint HelpDesk Call Tracking Tag: 40278
  - 10
    - print from display? I have a page in a sharepoint portal and it's kinda like the results of an workorder form to makes things short. I want to make print link so the form can be printed out. how can i do this? Tag: SharePoint HelpDesk Call Tracking Tag: 40276
  - 11
    - Move Calendar Events Is there a way to move a recurring event that uses a meeting workspace to a different calendar? Thank you! David Tag: SharePoint HelpDesk Call Tracking Tag: 40275
  - 12
    - Sharepoint migration question I am trying to migrate sharepoint from one server to another, as we want to use the new server exclusively for sharepoint. The problem is that when I run the backup.fwp file on the new server through smigrate.exe it doesn't do anything except open and then close a few seconds later. However, if I run it on the older server it works fine. I am thinking this is because the new server does not have frontpage installed on it, and the .fwp on the backup file is a frontpage extension. Can anyone verify that this is the reason I am having the problem, and if so how can I solve the problem without having to purchase frontpage for the new server? If this is not the problem, what is? Thanks in advance for any help/suggestions. Tag: SharePoint HelpDesk Call Tracking Tag: 40274
  - 13
    - Display Parent Folder when using "Show all documents without folders" option I created a new view for my document library which shows all documents without folder. But is it still possible to display a column which would let the users know the parent folder (or path) of each document ? Thanks in advance, Julich Tag: SharePoint HelpDesk Call Tracking Tag: 40273
  - 14
    - Metadata wiped out in web properties of Office documents The deleted metadata probably cannot be retrived so this is more of a warning. I had a column with a drop-drown list modified in the "Modify Settings and Columns>Choice>Drop-down" manner. After assigning this metadata in this way for about 1200 documents, it was determined to change the way the drop-down was populated to Lookup method referring to a Sharepoint list which maintained the contents of the list. This was done to control the ability of users needing to modify only one of the metadata columns but not all of them. Unfortunately, when I went to change the metadata type to Lookup instead of Choice, Lookup was no longer in the list. So I deleted the Choice list and created a new column using the Look-up method. It not only blanked out the metadata in that column but also in the Web Properties of each document in the library; causing me to have to manually re-enter the metadata in that column for over 1200 documents. I could understand if the metadata in the view for that library went blank but I never expected it to wipe clean the metadata stored in the web properties of each document in the library. Thanks Tag: SharePoint HelpDesk Call Tracking Tag: 40272
  - 15
    - Estranged "Enter Network Password" Dialog box WSS 2.0 Site 2 yrs running and never had this problem before. One user out of around 120 receives the "Enter Network Password" dialog box when accessing a nonrestricted document library on the current site. Stranger is that the user can click cancel on the dialog box and proceed without filling in any information. Active Directory seems OK and she does not get the dialog on any of the sub-sites. Any ideas? Thanks Jack Tag: SharePoint HelpDesk Call Tracking Tag: 40271
  - 16
    - WSS Display Folder/File Content I have a question/problem. First, I tried using the Page Viewer Web Part to display folder content for a network folder, and it worked, but it only stayed in the Web Part's frame for XP clients...on a Windows 2000 machine if I double-clicked one of the folders within that Page Viewer Web Part, it would then take over the whole web page, turning it into a Windows Explorer view. So then, I decided I'd try to just manually throw in the links to documents/folders on the default page for a site instead of using a web part...which is fine, but if there is something new added to the folder I wouldn't know unless I checked for new content, and then I'd have to add that to the site. This brought me to looking for a script that displayed the file/folder contents of a folder on the network so that if anything is added, it will automatically appear on the links. I've found a few ASP scripts that claim to do this, but when I try to paste them into the code of the default.aspx pages, nothing appears in the browser as far as the script goes (as if it doesn't run). Can anybody help me out on how to do this, or if there is a better solution, to enlighten me? Tag: SharePoint HelpDesk Call Tracking Tag: 40269
  - 17
    - Searching in Sharepoint (Sharepoint vs. Wiki) Sorry for the crosspost, but I think I posted this question in the wrong forum yesterday. I work in a small development team and I've been trying to set up some means of centralized documentation for internal use only. It's not meant to be just a collection of Word documents but also a web site that anyone can browse and edit. I've set up both Sharepoint and MediaWiki to compare the pros and cons of each. The main drawback for me with Sharepoint is that you cannot search into web parts. I basically figured out that the best way to implement an editable web page in Sharepoint (as you would in MediaWiki) is to use the Content Editor Web Part and make it the full page size. Then you get a limited, though WYSIWYG, editor. Unfortunately you cannot search on anything you write in the web part. For this reason, MediaWiki seems more appropriate for us. Is there anything I'm missing about Sharepoint and searching before I settle on MediaWiki? Will Sharepoint ever be updated in this regard? Thanks. Tag: SharePoint HelpDesk Call Tracking Tag: 40268
  - 18
    - issues with events and datasheet view I have a user interested in performing all edits in datasheet view in an events calendar. There are many reoccurring events. They are insistent in this endeavor. I've tried to research a solution without being able to solve unless each reoccurring event is first edited by assigning a custom title to each in the edit item view or some other field that will create a separate entry into the database. Then each item appears as a single entry (sometimes a double entry) able to be edited in datasheet view without affecting each reoccurring event. Does anyone have any suggestions on helping this user? TIA Jim Tag: SharePoint HelpDesk Call Tracking Tag: 40266
  - 19
    - System Error 1069 while trying to start service "SPTimer". You might need to manually restart service. I am trying to install SharePoint Windows Services to use Active Directory User Account Code but when I finish configuring the administrative virtual server I get the above error. The trouble is I can't see a SPTimer in my services list to restart? Any help appreciated. Tag: SharePoint HelpDesk Call Tracking Tag: 40260
  - 20
    - user information We just had a situation where a user clicked on their created by name in a list and was able to edit the user information which then changed that information for all the sites in SharePoint. Please explain what and how this could happen and also how to prevent it. Thanks Judy Tag: SharePoint HelpDesk Call Tracking Tag: 40258
  - 21
    - companyweb rights Is there any way to take the delete option out of contributor on a sbs 2003 sharepoint companweb site. I want people to make a request or put in a document but not be able to delete anything. Reader group will not allow submission. Tag: SharePoint HelpDesk Call Tracking Tag: 40257
  - 22
    - Lists Web Service gives 401.5 error: HTTP Error 401.5 - Unauthorized: Authorization failed by an ISAPI/CGI application I have a single server with Sql Server and IIS and WSSv2 on it, as well as Project Server. The configuration for IIS and WSS is roughly this: Port 80: Default web site Port 81: WSS Port 83: Project Server All of this works fine, Project can create WSS sites, WSS functions fine, and custom apps installed on the default web site are working fine too. I've gone and created a Web Service on the port 81 site that loops through the WSS sites that Project Server created. These are standard WSS sites that have simply been created using the Project WSS Template. . . that is to say, there is nothing special about Lists.asmx on a Project Site. The query to fetch all of the WSS Project Sites provides us with the Server Name, Server Port, Site and Subweb Name. In C# I'm then constructing the URL to the WSS Lists.asmx web service thus: [code] if (wssServerPort == "80") { listService.Url = "http://" + wssServerName + "/" + wssSite + "/" + wssSubWeb + "/_vti_bin/Lists.asmx"; } else if (wssServerPort == "443") { listService.Url = "https://" + wssServerName + "/" + wssSite + "/" + wssSubWeb + "/_vti_bin/Lists.asmx"; } else { listService.Url = "http://" + wssServerName + ":" + wssServerPort + "/" + wssSite + "/" + wssSubWeb + "/_vti_bin/Lists.asmx"; } [/code] Simple enough, and deals with any strange port numbers that clients may configure their WSS to be installed on. What I'm seeing is that any attempt to call the web service results in the 401.5 error indicating an ISAPI Authentication Error. Of course, WSS does use ISAPI in the WSS ISAPI plugin, which is required to intercept and understand requests made to a Sharepoint site. The errors in our IIS logs look like this: [code] 2005-12-21 14:35:16 10.70.52.59 POST /_vti_bin/Lists.asmx - 81 - 10.70.52.59 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+1.1.4322.573) 401 1 0 2005-12-21 14:35:16 10.70.52.59 POST /_vti_bin/Lists.asmx - 81 - 10.70.52.59 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+1.1.4322.573) 401 5 64 2005-12-21 14:35:16 10.70.52.59 POST /_vti_bin/Lists.asmx - 81 - 10.70.52.59 Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+1.1.4322.573) 200 0 0 [/code] We have our own log files, and the key lines in that are: [code] ------------------------------------------------------------------------ FINE 2005-12-21 14:26:46Z /LM/W3SVC/1215266581/ROOT/DataProvider-2-127796485826277849::DataProvider.asmx.cs {v1.0} WSS URL : http://headiis018s:81/sites/projectserver_110/_vti_bin/Lists.asmx ------------------------------------------------------------------------ SEVERE 2005-12-21 14:26:46Z /LM/W3SVC/1215266581/ROOT/DataProvider-2-127796485826277849::DataProvider.asmx.cs {v1.0} WSS Connection Problem. Please check the log for more details System.Net.WebException: The request failed with HTTP status 401: Unauthorized. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Pcubed.Project.DataProvider.WSS.Lists.GetList(String listName) at Pcubed.Project.DataProvider.PSService.GetProject(String idSource, String projid, String filter, String GetSTSData, String TaskSQL, String AssignmentFlag, String& status) [/code] The web service URL is correct, and browsing to the web service URL revealed the WSDL thing as one would expect. Advising the client not to use a non-standard port isn't going to cut it... so is anyone successfully calling web services on a WSS that is installed on a non-standard port? Any ideas? Thanks in advance, and hi to those who know me ;) David K Tag: SharePoint HelpDesk Call Tracking Tag: 40252
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    - Tasks - (Series Items) Hi, I have a meeting workspace with a Tasks list wich appear on every meeting occurence. If I set status completed on an Item at one meeting I don't want it to show up in future meetings. Is it possible to filter the tasks list by the meeting date it was completed? Desperatly waiting for help, Hans Tag: SharePoint HelpDesk Call Tracking Tag: 40251
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    - Can i edit the function of ExpCollGroup? Dear all, I'm working on the sharepoint customization and i see a function called "ExpCollGroup" inside the code. I would like to modify this function and make use of it in my expand/collapse list. Can anyone please tell me is it possible to edit the function "ExpCollGroup"? if so, where can i find the function so that i can edit it? Many Thanks. Tag: SharePoint HelpDesk Call Tracking Tag: 40249
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    - Open PDF file Hi All, One user is trying to open a pdf file from a sharepoint site, using firefox, and the reaction is a blank window with 'Done' in the status bar... Adobe Pro 6 is installed on the computer. Any thoughts? Thanks in advance Tag: SharePoint HelpDesk Call Tracking Tag: 40248

Hello All:
My company currently uses an old version of Track-It! that requires us
to manually enter any help desk issues. We have discussed switching to
SharePoint. However, I need to know if there is a way that after
tickets have been enter and completed, can our manager logon and see
all open and closed tickets??? Do these get stored in a database on
the server? Can we create a SharePoint page just for this viewing?
Please Help, we are wanting to do this within the next month. I value
any thoughts on this issue.

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Re: SharePoint HelpDesk Call Tracking by Engelbert

Engelbert
Fri Jan 06 11:00:41 CST 2006

I'd use dedicated Help-Desk software.

Imo you'd be spending a lot of time and would end up with Help-Desk (very)
Lite.

Engelbert

<ezjensen@gmail.com> wrote in message
news:1136565015.359693.290990@g47g2000cwa.googlegroups.com...
> Hello All:
> My company currently uses an old version of Track-It! that requires us
> to manually enter any help desk issues. We have discussed switching to
> SharePoint. However, I need to know if there is a way that after
> tickets have been enter and completed, can our manager logon and see
> all open and closed tickets??? Do these get stored in a database on
> the server? Can we create a SharePoint page just for this viewing?
> Please Help, we are wanting to do this within the next month. I value
> any thoughts on this issue.
>

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Re: SharePoint HelpDesk Call Tracking by ezjensen

ezjensen
Fri Jan 06 13:33:14 CST 2006

All we are loooking for is something basic. We just want users to be
able to enter a ticket and view that ticket. Also we want the user to
be notified when the ticket is completed.

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