Populate Issues List with email

Is it possible to populate the issues list with email?


Created by would resolve the AD user associated with the email account
Subject = Title
Body = Description

Are there any systems in place that will let you do this? It's the one
thing holding us back from using it on an important project (ease of
initial issue entry) since a competing system that we have just lets
you email directly into the issue log.

I'm interested in knowing if WSS 2, WSS 3, or any 3rd party add-ons
will help us do it.


Thanks,
Rob

Rob
Thu Aug 17 07:36:13 CDT 2006

After thinking about it and searching for out of the box solutions,
this is the only thing that I can come up with....

-Create the issues list (of course)
-Create an inbox on our exchange server
-Write a small app that sits on the SharePoint server. This app will
be written using CDO and the SharePoint object model. Using CDO it'll
periodically scan the inbox on the exchange server for new messages. I
will take those messages and insert them into the Issues List using the
SharePoint object model. It'll convert the subject line to the Issue
title, and the body to the issue description.

Any thoughts on this, or has anyone else seen a solution that does
this? I need it, and would rather just pay for an out of the box type
of thing than devote the resources to developing if at all possible.

Thanks,
Rob



Rob Wuhrman wrote:
> Is it possible to populate the issues list with email?
>
>
> Created by would resolve the AD user associated with the email account
> Subject = Title
> Body = Description
>
> Are there any systems in place that will let you do this? It's the one
> thing holding us back from using it on an important project (ease of
> initial issue entry) since a competing system that we have just lets
> you email directly into the issue log.
>
> I'm interested in knowing if WSS 2, WSS 3, or any 3rd party add-ons
> will help us do it.
>
>
> Thanks,
> Rob