Hi,
I am currently trying to set up Sharepoint Helpdesk as this would assist us
in managing problems, however, The application needed some altering and now
it seems far from what we are aiming for.
What we want is to have users be able to add problems to the Issues section,
but to also have notes and resolutions etc so that we can refer back for the
solution to recurring problems.
I've added the fields to the section, but is it at all possible to "lock
out" these fields or hide them to users who aren't specifically allowed to
view or use these fields?