worm virus

I'm stuck on Pg. 3 of Dell's instructions (Knowledge
Base - Document Number HO1083290).I don't understand what
to do when it says "Click the file (what file?) for
yourOS listed below; and save it to your Windows Desktop:
(how do I save a file?).

I hope someone can help me.

Thx.

Sharon

Rick
Wed Sep 17 15:09:54 CDT 2003

Sharon,
My guess is that the page that you are looking at when you
read this message, has Hyperlinks (words that you can
click on. Words that are different colored from the rest
of the text. Words that turn your curser from an arrow to
a small hand with a pointing index finger).
The are called Hyperlinks. When you click on them, you are
basically telling the page that you want them.
I would also assume that these hyperlinks have
explainations beside them that designate which file is
associated with which OS (Operating System).
If you are running Windows XP OS, then you want to click
on the hyperlink that is associated with Windows XP. If
the OS on your computer is Windows NT, then you want to
click on the hyperlink that is associated with Windows NT.

It's asking you what version of Windows you are running.

Once you choose the correct file... saving it is the easy
part.
It ask's you if you want to save the the file?
(You do... don't you?)
Then it ask's where you want to save it.
(This is where your mouse comes in again... tell it where
you want to save it. (Desktop))

Done.

>-----Original Message-----
>I'm stuck on Pg. 3 of Dell's instructions (Knowledge
>Base - Document Number HO1083290).I don't understand what
>to do when it says "Click the file (what file?) for
>yourOS listed below; and save it to your Windows Desktop:
>(how do I save a file?).
>
>I hope someone can help me.
>
>Thx.
>
>Sharon
>.
>

Kathy
Wed Sep 17 16:13:39 CDT 2003

Sharon,

I'd recommend calling Dell, or going to their help desk
via the internet for assistance.

Good luck to you!

Kathy Prince
Microsoft Support Lifecycle PM

This posting is provided "AS IS" with no warranty and
confers no rights.
>-----Original Message-----
>I'm stuck on Pg. 3 of Dell's instructions (Knowledge
>Base - Document Number HO1083290).I don't understand
what
>to do when it says "Click the file (what file?) for
>yourOS listed below; and save it to your Windows
Desktop:
>(how do I save a file?).
>
>I hope someone can help me.
>
>Thx.
>
>Sharon
>.
>

Jupiter
Wed Sep 17 16:28:43 CDT 2003

Sharon;
That document references the Blaster worm.
Follow this, it is a bit easier:
DISCONNECT the subject computer from any network IMMEDIATELY.

If necessary to stop the reboot process:
Start/Run
Type "shutdown -a" ENTER

Install or enable a firewall IMMEDIATELY, before connecting to the
internet:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to follow ALL steps, closing ports or installing the
patch is NOT enough.
Download the patch and regedit referenced in the article below.
You may need to do this at an uninfected computer and burn to CD or
save on floppies.
Each file is small enough to fit on a floppy.

Follow this to clean and protect your computer.
Double click the downloaded script and follow the prompts.
http://www.kellys-korner-xp.com/xp_qr.htm#rpc

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.

See also:
http://support.microsoft.com/?kbid=826955
http://www.microsoft.com/security/incident/blast.asp

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"sharon" <sss94579@yahoo.com> wrote in message
news:073f01c37d2a$f263c8b0$a001280a@phx.gbl...
> I'm stuck on Pg. 3 of Dell's instructions (Knowledge
> Base - Document Number HO1083290).I don't understand what
> to do when it says "Click the file (what file?) for
> yourOS listed below; and save it to your Windows Desktop:
> (how do I save a file?).
>
> I hope someone can help me.
>
> Thx.
>
> Sharon