internet problems/computer too

Everytime I am on the internet, i get a message saying
"An error has occurred in Internet Explorer and it will shut down." It also
shuts down my page i am looking at. It is also followed by a message saying
"sysader: iexplorer EXE. application error the instruction at "0x62308d59
referenced.
I cannot do a system a system Restore on my computer either.
Would appreciate any help I can get, thanks!

Malke
Thu Dec 29 12:27:39 CST 2005

mknight2002 wrote:

> Everytime I am on the internet, i get a message saying
> "An error has occurred in Internet Explorer and it will shut down."
> It also
> shuts down my page i am looking at. It is also followed by a message
> saying "sysader: iexplorer EXE. application error the instruction at
> "0x62308d59 referenced.
> I cannot do a system a system Restore on my computer either.
> Would appreciate any help I can get, thanks!

What is the virus/malware status of the computer? If you think it is
clean, what did you use to determine this? Please include the name of
your antivirus, its version, whether your subscription is active, and
whether the virus definitions are updated.

Please also include what operating system you are running and if XP or
Win2k what Service Pack level.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

mknight2002
Thu Dec 29 12:44:03 CST 2005

I don't think I have anything to clean viruses. I run stopzilla on my
computer.
I am running Windows XP home edition. I have a norton antivirus 2004 disk,
would it be helpful. Not sure about your last question.

"Malke" wrote:

> mknight2002 wrote:
>
> > Everytime I am on the internet, i get a message saying
> > "An error has occurred in Internet Explorer and it will shut down."
> > It also
> > shuts down my page i am looking at. It is also followed by a message
> > saying "sysader: iexplorer EXE. application error the instruction at
> > "0x62308d59 referenced.
> > I cannot do a system a system Restore on my computer either.
> > Would appreciate any help I can get, thanks!
>
> What is the virus/malware status of the computer? If you think it is
> clean, what did you use to determine this? Please include the name of
> your antivirus, its version, whether your subscription is active, and
> whether the virus definitions are updated.
>
> Please also include what operating system you are running and if XP or
> Win2k what Service Pack level.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>

Frank
Thu Dec 29 14:36:34 CST 2005

"mknight2002" <mknight2002@discussions.microsoft.com> wrote in message
news:992366C4-336C-488D-BBBA-3C55959B6941@microsoft.com
> Everytime I am on the internet, i get a message saying
> "An error has occurred in Internet Explorer and it will shut down."
> It also shuts down my page i am looking at. It is also followed by a
> message saying "sysader: iexplorer EXE. application error the
> instruction at "0x62308d59 referenced.
> I cannot do a system a system Restore on my computer either.
> Would appreciate any help I can get, thanks!

Get AVG, free at http://free.grisoft.com/freeweb.php
After running that in Safe Mode see:
You might be infested with malware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

So How Did I Get Infected Anyway?
http://www.wilderssecurity.com/showthread.php?t=27971

Help with Hijackware
All MS - MVP Sites.
(http://aumha.org/a/parasite.htm)
(http://aumha.org/a/quickfix.htm)
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Malke
Thu Dec 29 15:25:08 CST 2005

mknight2002 wrote:

> I don't think I have anything to clean viruses. I run stopzilla on my
> computer.
> I am running Windows XP home edition. I have a norton antivirus 2004
> disk,
> would it be helpful. Not sure about your last question.
>
> "Malke" wrote:
>
>> mknight2002 wrote:
>>
>> > Everytime I am on the internet, i get a message saying
>> > "An error has occurred in Internet Explorer and it will shut down."
>> > It also
>> > shuts down my page i am looking at. It is also followed by a
>> > message saying "sysader: iexplorer EXE. application error the
>> > instruction at "0x62308d59 referenced.
>> > I cannot do a system a system Restore on my computer either.
>> > Would appreciate any help I can get, thanks!

If you do not have a full-featured antivirus installed, you must get
one. Also, you didn't say whether your XP Home has Service Pack 2. If
it doesn't, you should upgrade to SP2 but not until you are sure your
computer is malware-free.

Your first troubleshooting steps are to make sure your computer is
clean. Start by scanning with either Sysclean or Dave Lipman's Multi-AV
(links below). After your initial scan with one of those first-line av
tools, install your full-featured av, update it, and do a thorough scan
in Safe Mode. I personally don't recommend any Norton products, but if
Symantec is still supporting NAV 2004 I suppose you could use your
disk. However, it is better not to use outdated antivirus programs and
Norton is already up to NAV 2006 so the 2004 one is old. There are many
good antiviruses on the market, most better than NAV. Some
recommendations are Kaspersky, NOD32, and I use F-Prot on my Windows
machines.

http://www.elephantboycomputers.com/page2.html#TrendMicros_Sysclean
http://www.ik-cs.com/multi-av.htm - how to use Dave Lipman's Multi-AV
http://www.ik-cs.com/programs/virtools/Multi_AV.exe - Multi-AV download

Now continue with non-viral malware removal -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Once you know your computer is clean, see if the errors go away. If they
don't, then post back with results of your troubleshooting, your
Service Pack level, and any more important details for help.

If the prospect of cleaning your machine and troubleshooting seems
daunting, take the computer to a professional computer repair shop (not
your local version of BigStoreUSA) and have them do it for you. There
is no shame in doing this; we all have our areas of expertise.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User