I dont know whats happening with my computer. Everytime I
scan it for viruses or adwares, it restarts or a blue
screen appears, telling me that the computer would shut
down to prevent damages. I have windows xp sp2, norton
antivirus 2004, and adware se. I have tried lot of things
but I havent been able to perform a single scan. PLEASE
HELP ME

Re: help with norton antivirus and adware by Trafton

Trafton
Mon Oct 04 18:45:56 CDT 2004

Hi,

Have you tried going into safe mode and then scanning? You can find
instructions on how to do this here:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam

Hope this helps!

Sincerely,
Benjamin "Trafton" Johnstone-Anderson
Microsoft MVP, Windows Security
Security Manifest: www.msmvps.com/trafton/

<anonymous@discussions.microsoft.com> wrote in message
news:21dd01c4aa69$1e5743e0$a501280a@phx.gbl...
>I dont know whats happening with my computer. Everytime I
> scan it for viruses or adwares, it restarts or a blue
> screen appears, telling me that the computer would shut
> down to prevent damages. I have windows xp sp2, norton
> antivirus 2004, and adware se. I have tried lot of things
> but I havent been able to perform a single scan. PLEASE
> HELP ME