help getting to microsoft

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I went to the microsoft.com website to ask for some
assistance several days ago and completed my business.
Since then, I have been inundated with multiple copies of
the following message. I am getting dozens of these a day.
I cannot figure out how to contact microsoft to get them
to look into this without paying a fee. I would like them
to look into why I am receiving these and stop them. I
have not opened any of the attachments for fear of virus.
Please help.
Thanks.
Wabravanel@dc.rr.com
----- Original Message -----
From: Microsoft Customer Assistance
To: customer@updates_ms.com
Sent: Sunday, October 19, 2003 9:43 AM
Subject: New Net Security Patch


ALERT!!!
This e-mail in its original form contained one or more
attached files that were infected with a virus or worm, or
contained another type of security threat.

The following attachments were infected and have been
repaired:
No attachments are in this category.

The following attachments were deleted due to an inability
to clean them:
1. Q977282.exe: W32.Swen.A@mm

The Following attachments were not delivered due to
inbound mail policy violations:
No attachments are in this category.


Road Runner does not contact the sender of the infected
attachment(s) in the event that they were not actually
sent from the indicated party.

Please contact the sender directly to alert them of their
issue with infected files if you wish to do so.

For more information on Road Runner's virus filtering
initiative, visit our Help & Member Services pages at
http://help.rr.com, or the virus filtering information
page directly at http://help.rr.com/faqs/e_mgsp.html.
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Re: help getting to microsoft by Ken

Ken
Sun Oct 19 22:47:35 CDT 2003

These messages are from RoadRunner. They are doing some kind of virus
filtering on your incoming mail. They have stripped the virus attachment,
and substituted their own message indicating what they have done.

The original, virus infected message, is not from Microsoft. Instead, the
virus is a message that appears to come from Microsoft, with text saying
that it's an Update Patch from Microsoft, and that you should install the
attached patch. The attachment is a virus called W32.Swen.A@mm

You can get information on this virus here:
http://securityresponse.symantec.com/avcenter/venc/data/w32.swen.a@mm.html

Since the viruses are actually coming from infected users who have your
email address on their computers and *not* from Microsoft, Microsoft can't
do anything about this.

Cheers
Ken

<anonymous@discussions.microsoft.com> wrote in message
news:040f01c396bb$f1be7ef0$a501280a@phx.gbl...
: I went to the microsoft.com website to ask for some
: assistance several days ago and completed my business.
: Since then, I have been inundated with multiple copies of
: the following message. I am getting dozens of these a day.
: I cannot figure out how to contact microsoft to get them
: to look into this without paying a fee. I would like them
: to look into why I am receiving these and stop them. I
: have not opened any of the attachments for fear of virus.
: Please help.
: Thanks.
: Wabravanel@dc.rr.com
: ----- Original Message -----
: From: Microsoft Customer Assistance
: To: customer@updates_ms.com
: Sent: Sunday, October 19, 2003 9:43 AM
: Subject: New Net Security Patch
:
:
: ALERT!!!
: This e-mail in its original form contained one or more
: attached files that were infected with a virus or worm, or
: contained another type of security threat.
:
: The following attachments were infected and have been
: repaired:
: No attachments are in this category.
:
: The following attachments were deleted due to an inability
: to clean them:
: 1. Q977282.exe: W32.Swen.A@mm
:
: The Following attachments were not delivered due to
: inbound mail policy violations:
: No attachments are in this category.
:
:
: Road Runner does not contact the sender of the infected
: attachment(s) in the event that they were not actually
: sent from the indicated party.
:
: Please contact the sender directly to alert them of their
: issue with infected files if you wish to do so.
:
: For more information on Road Runner's virus filtering
: initiative, visit our Help & Member Services pages at
: http://help.rr.com, or the virus filtering information
: page directly at http://help.rr.com/faqs/e_mgsp.html.
:
:


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