086eb794e.html -Desktop Background

Can anoyone help.
I have found this file on my computer under all users. It is linked to a
'Free Track Remover' program and is locaeted in C:\Documentsand settings then
under the user's local settings in a folder called Temp. The file is causing
a red background on desktop with the advert for this free track
remover-trying to get you to buy it. This background comes up no matter what
I do. I have tried deleting this file which is removed until you next log on.
The file is then back in the same place. I have also tried delting the folder
but an error message appears explaining that some of the folders are used by
other programs and can not be deleted. I originally found the file under
Control Panel\Display\Desktop\CustomiseDesktop then on the web tab. The file
is there under the web pages. I can delte it from there but the same thing
occurs where it returns. I have tried using Norton to remove it but it still
returns. Please can someone help me with this-email me on Saxonh@Hotmail.com
and enter 086eb794e in the subject box. All help appreciated

Malke
Thu Jul 28 14:05:42 CDT 2005

HayleyH wrote:

> Can anoyone help.
> I have found this file on my computer under all users. It is linked to
> a 'Free Track Remover' program and is locaeted in C:\Documentsand
> settings then under the user's local settings in a folder called Temp.
> The file is causing a red background on desktop with the advert for
> this free track remover-trying to get you to buy it. This background
> comes up no matter what I do. I have tried deleting this file which is
> removed until you next log on. The file is then back in the same
> place. I have also tried delting the folder but an error message
> appears explaining that some of the folders are used by other programs
> and can not be deleted. I originally found the file under Control
> Panel\Display\Desktop\CustomiseDesktop then on the web tab. The file
> is there under the web pages. I can delte it from there but the same
> thing occurs where it returns. I have tried using Norton to remove it
> but it still returns. Please can someone help me with this-email me on
> Saxonh@Hotmail.com and enter 086eb794e in the subject box. All help
> appreciated

Sorry, no free email support. Go through the following malware removal
steps systematically, doing everything with updated tools in Safe Mode:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

HayleyH
Sat Jul 30 08:17:02 CDT 2005

Malke

I tried what your link suggested. I even tried HiJackthis but even this did
not work. I am really struggling. I have ad aware and Spybot and have tried
shredding the file but still no luck. It is really trying my patience now!
Please can someone help. I am not extremely technical when it comes to the
technical side of things but can follow instructions

"Malke" wrote:

> HayleyH wrote:
>
> > Can anoyone help.
> > I have found this file on my computer under all users. It is linked to
> > a 'Free Track Remover' program and is locaeted in C:\Documentsand
> > settings then under the user's local settings in a folder called Temp.
> > The file is causing a red background on desktop with the advert for
> > this free track remover-trying to get you to buy it. This background
> > comes up no matter what I do. I have tried deleting this file which is
> > removed until you next log on. The file is then back in the same
> > place. I have also tried delting the folder but an error message
> > appears explaining that some of the folders are used by other programs
> > and can not be deleted. I originally found the file under Control
> > Panel\Display\Desktop\CustomiseDesktop then on the web tab. The file
> > is there under the web pages. I can delte it from there but the same
> > thing occurs where it returns. I have tried using Norton to remove it
> > but it still returns. Please can someone help me with this-email me on
> > Saxonh@Hotmail.com and enter 086eb794e in the subject box. All help
> > appreciated
>
> Sorry, no free email support. Go through the following malware removal
> steps systematically, doing everything with updated tools in Safe Mode:
>
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>

Malke
Sat Jul 30 15:35:40 CDT 2005

HayleyH wrote:

> Malke
>
> I tried what your link suggested. I even tried HiJackthis but even
> this did not work. I am really struggling. I have ad aware and Spybot
> and have tried shredding the file but still no luck. It is really
> trying my patience now! Please can someone help. I am not extremely
> technical when it comes to the technical side of things but can follow
> instructions
>
>> HayleyH wrote:
>>
>> > Can anoyone help.
>> > I have found this file on my computer under all users. It is linked
>> > to a 'Free Track Remover' program and is locaeted in
>> > C:\Documentsand settings then under the user's local settings in a
>> > folder called Temp. The file is causing a red background on desktop
>> > with the advert for this free track remover-trying to get you to
>> > buy it. This background comes up no matter what I do. I have tried
>> > deleting this file which is removed until you next log on. The file
>> > is then back in the same place. I have also tried delting the
>> > folder but an error message appears explaining that some of the
>> > folders are used by other programs and can not be deleted. I
>> > originally found the file under Control
>> > Panel\Display\Desktop\CustomiseDesktop then on the web tab. The
>> > file is there under the web pages. I can delte it from there but
>> > the same thing occurs where it returns. I have tried using Norton
>> > to remove it but it still returns. Please can someone help me with
>> > this-email me on Saxonh@Hotmail.com and enter 086eb794e in the
>> > subject box. All help appreciated
>>

You say you tried HijackThis. Did you then post your log at one of the
forums listed on the website? Which one? Give us the link to it. If you
didn't do this, you should. Or take the machine to a professional
computer repair shop (not your local equivalent of BigStoreUSA). There
is no shame in doing this.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

HayleyH
Sun Jul 31 13:32:05 CDT 2005

Malke

No I have not placed a post on the forum. After spending a total of 6 hours
trying to resolve this I have now officialy given up and I am simply going to
save my documents I need and totally wipe my PC clean and then re-install my
documents as I now see this as being the only way to resolve this matter

Hayley

"Malke" wrote:

> HayleyH wrote:
>
> > Malke
> >
> > I tried what your link suggested. I even tried HiJackthis but even
> > this did not work. I am really struggling. I have ad aware and Spybot
> > and have tried shredding the file but still no luck. It is really
> > trying my patience now! Please can someone help. I am not extremely
> > technical when it comes to the technical side of things but can follow
> > instructions
> >
> >> HayleyH wrote:
> >>
> >> > Can anoyone help.
> >> > I have found this file on my computer under all users. It is linked
> >> > to a 'Free Track Remover' program and is locaeted in
> >> > C:\Documentsand settings then under the user's local settings in a
> >> > folder called Temp. The file is causing a red background on desktop
> >> > with the advert for this free track remover-trying to get you to
> >> > buy it. This background comes up no matter what I do. I have tried
> >> > deleting this file which is removed until you next log on. The file
> >> > is then back in the same place. I have also tried delting the
> >> > folder but an error message appears explaining that some of the
> >> > folders are used by other programs and can not be deleted. I
> >> > originally found the file under Control
> >> > Panel\Display\Desktop\CustomiseDesktop then on the web tab. The
> >> > file is there under the web pages. I can delte it from there but
> >> > the same thing occurs where it returns. I have tried using Norton
> >> > to remove it but it still returns. Please can someone help me with
> >> > this-email me on Saxonh@Hotmail.com and enter 086eb794e in the
> >> > subject box. All help appreciated
> >>
>
> You say you tried HijackThis. Did you then post your log at one of the
> forums listed on the website? Which one? Give us the link to it. If you
> didn't do this, you should. Or take the machine to a professional
> computer repair shop (not your local equivalent of BigStoreUSA). There
> is no shame in doing this.
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>