XP doesn't recognize VCOM virus protection

Is this common? It's definitely in there...
The computer in question had a virus, so put in a larger hard drive,
reloaded everything and installed VCOM Fix-It Utilities. After doing all
that, a little cartoon bubble popped up that said it didn't see any virus
protection software. I figured out how to stop it from continually asking
about it and sent the computer on its way.

*that is the question I have* NOW for a little background and longer story...

Here it is, one week later, and they've got a virus again.
They have MSN and have many attachments in their hotmail email inboxes. I am
thinking that there is a virus in one of them, and when launched it infects
the PC.
I have the same VCOM Fix-It Utilities on my PC with Windows98 and use
Outlook Express for email. If I am sent a virus, I get an alert as soon as it
shows up in the inbox. Using MSN Hotmail, it seems to me that the virus
wouldn't be detected by VCOM Fix-It Utilities until it was too late - AFTER
the infected file has been launched.
Am I thinking wrong?
I read that MSN Hotmail accounts are supposed to protected by McAfee, but if
I find my theory about this to be true (I'm picking up the diseased PC
tomorrow to check it out), Hotmail's going to be hearing from me.

Thanks for listening, and if you have any ideas or random thoughts feel free
to reply, Bill

PA
Mon Nov 08 21:36:14 CST 2004

Is SP2 installed? I see nothing on any of VCOM's pages (e.g.,
http://www.v-com.com/support/faqWinXP.html) stating any of its utilities are
SP2-compatible.

Hotmail's scanning of emails notwithstanding, a properly functioning and
*up-to-date* AV app should nail a Trojan-ridden attachment as it's being
opened.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)


Bill wrote:
> Is this common? It's definitely in there...
> The computer in question had a virus, so put in a larger hard drive,
> reloaded everything and installed VCOM Fix-It Utilities. After doing all
> that, a little cartoon bubble popped up that said it didn't see any virus
> protection software. I figured out how to stop it from continually asking
> about it and sent the computer on its way.
>
> *that is the question I have* NOW for a little background and longer
> story...
>
> Here it is, one week later, and they've got a virus again.
> They have MSN and have many attachments in their hotmail email inboxes. I
> am thinking that there is a virus in one of them, and when launched it
> infects the PC.
> I have the same VCOM Fix-It Utilities on my PC with Windows98 and use
> Outlook Express for email. If I am sent a virus, I get an alert as soon
> as it shows up in the inbox. Using MSN Hotmail, it seems to me that the
> virus wouldn't be detected by VCOM Fix-It Utilities until it was too late
> - AFTER the infected file has been launched.
> Am I thinking wrong?
> I read that MSN Hotmail accounts are supposed to protected by McAfee, but
> if I find my theory about this to be true (I'm picking up the diseased PC
> tomorrow to check it out), Hotmail's going to be hearing from me.
>
> Thanks for listening, and if you have any ideas or random thoughts feel
> free to reply, Bill

schifty2
Tue Nov 09 20:19:03 CST 2004

"PA Bear" wrote:

> Is SP2 installed? I see nothing on any of VCOM's pages (e.g.,
> http://www.v-com.com/support/faqWinXP.html) stating any of its utilities are
> SP2-compatible.

Thanks for that link. I did find the following info there:

Why doesn't XP Service Pack 2 Security Center or AOL 9 recognize my
Anti-Virus or SystemSuite's Firewall?

Answer
At this time XP Service Pack 2 Security Center or AOL 9 doesn't recognize
all of the major Anti-Virus or Firewall programs. We are currently
investigation this issue. Please be aware that while this service pack is
new, we have found no problems with our Anti-Virus program and SP2. Your AV
is functioning properly. For any firewall issues please see this link.

I'll be getting that computer back tomorrow. Hopefully it was just a matter
of an install screw up on my part.