the credentials cannot be verified

Hello,
i have the following problem..
i have an activecliente agent in win xp sp2, in some computers when
user tries to log on, he recieve the message "error: the credentials
cannot be verified". We made some tests to solve the problem, but we
couldn't do it. We need help. Thanks


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David
Thu Jun 12 15:28:32 CDT 2008

From: "YPF-Martin" <YPF-Martin.3awbjc@DoNotSpam.com>

| Hello,
| i have the following problem..
| i have an activecliente agent in win xp sp2, in some computers whenuser tries to log on,
| he recieve the message "error: the credentialscannot be verified". We made some tests to
| solve the problem, but wecouldn't do it. We need help.

| Thanks--
| YPF-Martin

When I get this it usually indicates the user put in his Smart Card and the workstation was
unable to autrhenticate the user on the Domain.

This could be because the user's account was not provisioned or provisioned properly on the
Domain.

The user has not ben on that PC before and the user's credentials have not been cached and
the workstation is unable to communicate with a Domain Controller to perform authentication.

I assume when you say "activecliente agent" you mean ActivClient by ActivIdentity.

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YPF-Martin
Thu Jun 12 16:31:13 CDT 2008


yes, extacly, is activeclienty by activeidentity.. so what can i do t
solve the problem

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David
Thu Jun 12 18:49:35 CDT 2008

From: "YPF-Martin" <YPF-Martin.3ax0jg@DoNotSpam.com>

| yes, extacly, is activeclienty by activeidentity.. so what can i do to
| solve the problem?
|

Read what I wrote and go back to the problematic computers.

What version of ActivClient are you using ?


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YPF-Martin
Thu Jun 12 19:40:53 CDT 2008


the version is 6.1, we tested with another cards, reinstalling th
client, even cleaning the registry keys, it doesn't work with non
card. We have the problem only with 4 or five users all around th
company, and if we try to log in into another computer, it just works
So, we don't know what else to do. Once we are logged Into the machin
with the problem (using user an pass without the card) the system rea
the card properly, the certificates are recognized by the CRL, an
there isn't any log file reporting an error. We tried with a 5.4 clien
version, and the machine shows the same error. we just followed th
Activeidentity Troubleshooting guide to try to solve this problem, but
As you can see, we couldn't

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David
Fri Jun 13 15:20:38 CDT 2008

From: "YPF-Martin" <YPF-Martin.3ax63c@DoNotSpam.com>

| the version is 6.1, we tested with another cards, reinstalling the
| client, even cleaning the registry keys, it doesn't work with none
| card. We have the problem only with 4 or five users all around the
| company, and if we try to log in into another computer, it just works.
| So, we don't know what else to do. Once we are logged Into the machine
| with the problem (using user an pass without the card) the system read
| the card properly, the certificates are recognized by the CRL, and
| there isn't any log file reporting an error. We tried with a 5.4 client
| version, and the machine shows the same error. we just followed the
| Activeidentity Troubleshooting guide to try to solve this problem, but.
| As you can see, we couldn't.
|
| --
| YPF-Martin

Yes, that's the Vista compliant version of ActiveClient, v6.1.

Have you tried issuing the users new Smart Cards.

BTW: If this is a US Gov't. installation, please feel free to email me to take this
offline.

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YPF-Martin
Fri Jun 13 20:35:03 CDT 2008


uhmm.. no i'm not from the US gov..xD im from Repsol-Ypf, so there is n
problem. We tried with other Smartcards without result. So we're stil
lost.. Could you give us some help

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monteduncan
Tue Jul 01 20:13:46 CDT 2008


Dave,

Some of our systems are experiencing the same thing. Users can us
their smart card and successfully logon to one workstation but no
others. These workstations with unsuccessful logons are connected to th
network and had been working fine until about a week ago. We suspec
updates may have been pushed out which caused this, but don't know fo
sure. We have tried changing the card readers and drivers (to no avail
just to remove them from suspicion.
At the problem workstations, the user can unplug from the network an
authenticate locally using their smart card, so we know it is somewher
between the machine and the active directory authentication. Any idea
you may have would be welcomed. Please feel free to contact me via emai
as we are a gov't installation.

The workstations are using XPsp2

Mont

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