I recently got my hard drive cleaned up and debugged at a local computer
store. Ever since then, although everything else is working perfectly and
much faster than before, I can no longer get into my email account. My
daughter can get into hers. Mine is an Excite account, and although I can
access the general Excite site, I cannot access my email account. The message
reads that cookes and javascript have been disabled. I have no idea how to
fix it. I phoned the computer store and they said that they could not walk me
through it on the phone, that I would have to bring the hard drive back in
again. I live about an hour and a half's drive away from the store, and it
makes it difficult to do so right away. Is there any help or adivce that
anyone here can give me? I miss being able to send and read my mail. Thank
you.

Re: cant get into email account by PA

PA
Thu Mar 17 16:49:13 CST 2005

Windows version?

Are you running anything by Norton or McAfee?

Suggest disabling any firewall until cookies are working correctly.

Make certain your time, date, and time *zone* settings are all correct.

Managing Cookies
http://support.microsoft.com/?kbid=283185
http://inetexplorer.mvps.org/answers.htm#cookies

Web Site Reports That You Must Enable Cookies
http://support.microsoft.com/?kbid=299331

Error Message: Not Accepting Cookies
http://support.microsoft.com/?kbid=175662

Error Message: Your Web Browser Options Are Currently Set to Disable
Cookies...
(covers re-setting time via command line prompt)
http://support.microsoft.com/?kbid=814141

Troubleshooting Secure Sites (WinXP/IE6 SP1)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites

Troubleshooting Secure Site (WinXP/IE6 SP2)
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
--
~Robear Dyer (PA Bear)
MS MVP-Windows (Shell, IE/OE) & Security

butterflyval wrote:
> I recently got my hard drive cleaned up and debugged at a local computer
> store. Ever since then, although everything else is working perfectly and
> much faster than before, I can no longer get into my email account. My
> daughter can get into hers. Mine is an Excite account, and although I can
> access the general Excite site, I cannot access my email account. The
> message reads that cookes and javascript have been disabled. I have no
> idea how to fix it. I phoned the computer store and they said that they
> could not walk me through it on the phone, that I would have to bring the
> hard drive back in again. I live about an hour and a half's drive away
> from the store, and it makes it difficult to do so right away. Is there
> any help or adivce that anyone here can give me? I miss being able to
> send and read my mail. Thank you.