Windows Update Failure

For the past three weeks a Windows 98 SE machine has given
a General Protection Fault when installing a critical
update (841078). I have exchanged emails with Microsoft
several times during that period (they take a few days to
react). The first suggestions they made did not apply to
W98. The subsequent suggestions were easy to apply and
totally ineffective. I still get a General Protection
Fault when I attempt to install the update.

Has anyone else had a similar experience?

Does anyone think this is a satisfactory response from
Microsoft?

To forestall the inevitable question: I have not updated
because I have software which will not run on newer
versions, and a scanner that has no XP driver available.

Bill
Tue Sep 16 19:22:39 CDT 2003

Do you have any information from the fault messages about what
files/drivers/modules are involved?

"les" <les@iiandt.com> wrote in message
news:05ef01c37ca4$7d664140$a301280a@phx.gbl...
> For the past three weeks a Windows 98 SE machine has given
> a General Protection Fault when installing a critical
> update (841078). I have exchanged emails with Microsoft
> several times during that period (they take a few days to
> react). The first suggestions they made did not apply to
> W98. The subsequent suggestions were easy to apply and
> totally ineffective. I still get a General Protection
> Fault when I attempt to install the update.
>
> Has anyone else had a similar experience?
>
> Does anyone think this is a satisfactory response from
> Microsoft?
>
> To forestall the inevitable question: I have not updated
> because I have software which will not run on newer
> versions, and a scanner that has no XP driver available.

Kathy
Wed Sep 17 16:26:00 CDT 2003

Do you have any additional hotfixes/updates installed on
your machine? Is all the hardware in your system on the
WIn98 hardware compatibility list? Just wondering if you
might have a newer CD/DVD drive (or something similar)
and might be having driver issues?

What specifically does the fault message say? DOes it
point to specific files, provide specific memory
addresses etc.?

Kathy Prince
Microsoft Support Lifecycle Program Manager

This posting is provided "AS IS" with no warranties and
confers no rights.
>-----Original Message-----
>For the past three weeks a Windows 98 SE machine has
given
>a General Protection Fault when installing a critical
>update (841078). I have exchanged emails with Microsoft
>several times during that period (they take a few days to
>react). The first suggestions they made did not apply to
>W98. The subsequent suggestions were easy to apply and
>totally ineffective. I still get a General Protection
>Fault when I attempt to install the update.
>
>Has anyone else had a similar experience?
>
>Does anyone think this is a satisfactory response from
>Microsoft?
>
>To forestall the inevitable question: I have not updated
>because I have software which will not run on newer
>versions, and a scanner that has no XP driver available.
>.
>