Hi all,
Can anyone tell me or point me to a document to back me up on dos and don'ts
when allowing vendor support connections. Does anyone have a policy that I
can go by on this?

We have setup a vpn (pptp) connection using pcanywhere, allow webex,
and have a dialup modem using pcanywhere connections. The vendor still has
a problem with me using group policy security and windows xp security. All
my users do NOT have administrators rights to their workstation. The vendor
insists that that is needed in order for him to connection with webex and fix
a problem. The software is installed on an SQL server where he has a vpn
connection and can connect with webex to have full control of the software.
The only thing installed on the workstation is the SQL client which I
installed and can maintain.
Just would like to see other network/security administrators' policies on
this.
Thanks in advance for any help on this.
Sher

Re: Vendor support security by Robert

Robert
Mon Sep 19 15:55:06 CDT 2005

Sher wrote:
> Hi all,
> Can anyone tell me or point me to a document to back me up on dos and
> don'ts when allowing vendor support connections. Does anyone have a
> policy that I can go by on this?
>
> We have setup a vpn (pptp) connection using pcanywhere, allow webex,
> and have a dialup modem using pcanywhere connections. The vendor
> still has a problem with me using group policy security and windows
> xp security. All my users do NOT have administrators rights to their
> workstation. The vendor insists that that is needed in order for him
> to connection with webex and fix a problem. The software is
> installed on an SQL server where he has a vpn connection and can
> connect with webex to have full control of the software. The only
> thing installed on the workstation is the SQL client which I
> installed and can maintain. Just would like to see other
> network/security administrators' policies on this.

Our policy is that we will create a VPN account for a vendor, with terminal
services login on the minimum amount of boxes at the minimum security level
needed to run their admin tasks - we don't allow anything like webex or
pcanywhere or anything else. By limiting the amount of tools used and making
them ones that we "own" we've made it possible to manage as many risks as
possible from the connections.