Unable to get contact with Microsoft by phone or e mail.

For the past two weeks i have received requests from
Microsoft to update with current patches they are sending
me..I wasn't sure they were legit. I couldnt get in
contact with them so out of frustration i downloaded the
suggested patches..Im still functioning.I wanted to
confirm these patches were from microsoft but was unable
to do so..My secondary problem is that during the last
two weeks i keep receiving noticis that E mail delivery
was unable to be completed. I didnt send any E mail to
the addresses identified in the notice..I'm a novice at
this stuff and am about to qiit Microsoft for another
entity, If that is possible.

Keith
Tue Sep 23 15:53:27 CDT 2003

Bob,

Please read previous posts. This is a virus, and has nothing to do with MS.
Just delete 'em and keep your AV up-to-date.

Keith

"Bob" <popdakop@optonline.net> wrote in message
news:c8b801c38213$b23086a0$a601280a@phx.gbl...
> For the past two weeks i have received requests from
> Microsoft to update with current patches they are sending
> me..I wasn't sure they were legit. I couldnt get in
> contact with them so out of frustration i downloaded the
> suggested patches..Im still functioning.I wanted to
> confirm these patches were from microsoft but was unable
> to do so..My secondary problem is that during the last
> two weeks i keep receiving noticis that E mail delivery
> was unable to be completed. I didnt send any E mail to
> the addresses identified in the notice..I'm a novice at
> this stuff and am about to qiit Microsoft for another
> entity, If that is possible.

Jupiter
Tue Sep 23 15:53:06 CDT 2003

Bob;
Microsoft NEVER sends Email with attachments.
http://www.microsoft.com/security/antivirus/authenticate_mail.asp
NEVER open a unexpected attachment.
Verify with sender before opening an attachment.
Delete the mail and the attachment immediatly if not verifiable.

Swen Removal:
http://securityresponse.symantec.com/avcenter/venc/data/w32.swen.a@mm.removal.tool.html

To protect the safety and security of your computer:
Install or enable a firewall IMMEDIATELY, before connecting to the
internet:
http://support.microsoft.com/?kbid=283673

Install ALL Critical Updates IMMEDIATELY.
Start/All Programs/Windows Update

Install an antivirus application
Update it weekly
Run it at least weekly

Also see:
http://www.microsoft.com/security/protect/default.asp
http://www.microsoft.com/security/home/
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/columns/security/5min/5min-105.asp
http://www.microsoft.com/security/articles/spam.asp

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"Bob" <popdakop@optonline.net> wrote in message
news:c8b801c38213$b23086a0$a601280a@phx.gbl...
> For the past two weeks i have received requests from
> Microsoft to update with current patches they are sending
> me..I wasn't sure they were legit. I couldnt get in
> contact with them so out of frustration i downloaded the
> suggested patches..Im still functioning.I wanted to
> confirm these patches were from microsoft but was unable
> to do so..My secondary problem is that during the last
> two weeks i keep receiving noticis that E mail delivery
> was unable to be completed. I didnt send any E mail to
> the addresses identified in the notice..I'm a novice at
> this stuff and am about to qiit Microsoft for another
> entity, If that is possible.

Bill
Tue Sep 23 16:43:59 CDT 2003

About your second problem--email not able to complete delivery.

You might call your ISP, or check their web site, to see if they have a
Web-based email system that you can look at your email on.

You may have a backlog of spam, or perhaps virus messages (anything from
Microsoft with an attachment, for example) which you can delete via the
web-based email thus freeing up your real mail.

"Bob" <popdakop@optonline.net> wrote in message
news:c8b801c38213$b23086a0$a601280a@phx.gbl...
> For the past two weeks i have received requests from
> Microsoft to update with current patches they are sending
> me..I wasn't sure they were legit. I couldnt get in
> contact with them so out of frustration i downloaded the
> suggested patches..Im still functioning.I wanted to
> confirm these patches were from microsoft but was unable
> to do so..My secondary problem is that during the last
> two weeks i keep receiving noticis that E mail delivery
> was unable to be completed. I didnt send any E mail to
> the addresses identified in the notice..I'm a novice at
> this stuff and am about to qiit Microsoft for another
> entity, If that is possible.

steve
Tue Sep 23 20:48:23 CDT 2003

Symantec has a removal tool. I would suggest downloading
it and making sure you don't have the virus.

http://securityresponse.symantec.com/avcenter/venc/data/w32
.swen.a@mm.html

Lisa
Wed Sep 24 16:59:31 CDT 2003

Bob, your secondary problem could be a side effect of your primary problem.
Swen also generates fake mail delivery notices. For more information:
http://securityresponse.symantec.com/avcenter/venc/data/w32.swen.a@mm.html
<snip>
The worm can also impersonate mail delivery failure notices, attaching
itself as a randomly named executable.
One example is:
I'm sorry I wasn't able to deliver your message to one or more destinations.
</snip>

-- lisa

~~~
(This posting is provided "AS IS" with no warranties, and confers no
rights.)
(Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only.)
~~~




"Bob" <popdakop@optonline.net> wrote in message
news:c8b801c38213$b23086a0$a601280a@phx.gbl...
> For the past two weeks i have received requests from
> Microsoft to update with current patches they are sending
> me..I wasn't sure they were legit. I couldnt get in
> contact with them so out of frustration i downloaded the
> suggested patches..Im still functioning.I wanted to
> confirm these patches were from microsoft but was unable
> to do so..My secondary problem is that during the last
> two weeks i keep receiving noticis that E mail delivery
> was unable to be completed. I didnt send any E mail to
> the addresses identified in the notice..I'm a novice at
> this stuff and am about to qiit Microsoft for another
> entity, If that is possible.

Ed
Thu Sep 25 10:34:44 CDT 2003

On the phone part. You could be like me and on the kill filter for
their phones and e-mail. they're tired of my calling to try and find
out what their spyware is trying to do.

On Tue, 23 Sep 2003 13:46:00 -0700, "Bob" <popdakop@optonline.net>
caused an exception C0000006H in module <We Don't Want You To Know>:

>For the past two weeks i have received requests from
>Microsoft to update with current patches they are sending
>me..I wasn't sure they were legit. I couldnt get in
>contact with them so out of frustration i downloaded the
>suggested patches..Im still functioning.I wanted to
>confirm these patches were from microsoft but was unable
>to do so..My secondary problem is that during the last
>two weeks i keep receiving noticis that E mail delivery
>was unable to be completed. I didnt send any E mail to
>the addresses identified in the notice..I'm a novice at
>this stuff and am about to qiit Microsoft for another
>entity, If that is possible.

"Digging for answers to questions they don't want to answer"