Malke
Sat Jun 26 11:52:02 CDT 2004
michelle wrote:
> I noticed my "Auto Protect" with NAV was not enabled.
> Upon trying to enable it, I received and error message.
>
> To make a long process short, I have had to uninstall and
> reintall ny Norton IS. I have attempted to I tried
> running "msconfig" to select start-up services upon
> reinstallation however, I receive the message
>
> "Another Prodgram is using msconfig"
>
> I have no other programs running.
>
> Thanx for any help
> Michelle
It very much sounds like you have picked up a virus (or other malware)
that immediately breaks any av installed. This could happen if you had
an older antivirus version, weren't updating its definitions or didn't
renew your subscription. The usual way to deal with this is to:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger (
http:/
vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a limited
virus checker, but its advantage is that it is standalone and doesn't
need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (
http://www.safer-networking.org) and Ad-aware
(
http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. You may also want to run the latest CWShredder
from
http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.
5) After you've installed your full-featured av, updated its
definitions and run a full system scan.
6) Make sure you are running a firewall.
7) Go to Windows Update and apply all security patches for your
operating system. Do not install drivers from Windows Update.
Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"