Help with norton

I have Norton Antivirus, bu since the first moment I
turned on my new computer for the first time, It have
been causing my computer to restart automatically. Theres
no way I can keep my computer on without disabling or
desintalling norton. What could cause ths problem and how
can I solve it. Please help me. I have windows xp sp2 and
an hp pavilion a630n.

Steven
Fri Oct 08 21:10:13 CDT 2004

It sounds like you have a conflict with another startup
program/service/driver. If you can start in safe mode without a problem that
is almost certainly the case. If safe mode works you can use msconfig to
disable startup services and programs to troubleshoot and then to find the
particular offending process you will have to selectively disable start up
processes in a trial and error manner. You don't state the operating system
but if it is Windows 2000 or XP Pro look in Event Viewer to see if there are
any helpful clues. Msconfig is included in most operating systems other that
Windows 2000. If you search the internet for " msconfig download " you will
be able to find a copy for Windows 2000. When installing any software always
unload any running applications such as those shown by the icons in the
lower right hand corner. If you right click an icon there is usually an
option to exit the application. If one is a software firewall protecting you
from the internet be sure to unplug your network cable from the back of the
computer before doing such.

I would also scan the computer for parasites and viruses to see if there is
a problem with that. There are free tools you can download for such. AdAware
SE is great for parasites. Be sure to update it before you run it which you
can after you open it. Then scan your computer with Sysclean and the current
pattern files from Trend Micro. They are free and you just need to download
both to the same folder to execute from. Also see the last link on basic
security procedures to protect your computer. --- Steve

http://www.microsoft.com/windows2000/techinfo/planning/management/swinstall.asp
-- AdAware.
http://www.trendmicro.com/download/dcs.asp -- Sysclean
http://www.trendmicro.com/download/pattern.asp -- Pattern file for Sysclean
http://www.microsoft.com/athome/security/protect/default.aspx -- Microsoft
link to protect your PC.

<anonymous@discussions.microsoft.com> wrote in message
news:302d01c4ad95$fe002050$a601280a@phx.gbl...
>I have Norton Antivirus, bu since the first moment I
> turned on my new computer for the first time, It have
> been causing my computer to restart automatically. Theres
> no way I can keep my computer on without disabling or
> desintalling norton. What could cause ths problem and how
> can I solve it. Please help me. I have windows xp sp2 and
> an hp pavilion a630n.

anonymous
Sat Oct 09 08:22:32 CDT 2004

I did that and it helped, but now what happens is that
when I try to scan my computer for viruses, it either
restarts, or the monitor screen turns black and the
computer stops responding.

Steven
Sat Oct 09 08:31:11 CDT 2004

Try booting into safe mode to scan the computer for viruses. What is the
operating system? Does the computer run fine otherwise? Did you try
scanning with AdAware or Sysclean? --- Steve


<anonymous@discussions.microsoft.com> wrote in message
news:2c0201c4ae03$084e9880$a401280a@phx.gbl...
>I did that and it helped, but now what happens is that
> when I try to scan my computer for viruses, it either
> restarts, or the monitor screen turns black and the
> computer stops responding.

anonymous
Sat Oct 09 08:59:58 CDT 2004

i TRIED SCANNING IT IN SAFE MODE BUT THE SAME PROBLEM
OCCURRED, IT EITHER RESTARTS OR NOW A BLUE ERROR MESSAGE
POPS SAYING "IRQL_NOT_LESS_OR_EQUAL". THIS ONLY HAPPENS
WHEN IM USING NORTON, IF I DISABLE IT OR UNINSTALL IT THE
COMPUTER RUNS SMOOTHLY. I HAVE WINDOWS XP HOME EDITION
AND SP2. ADWARE SE RUNS PERFECTLY

Steven
Sat Oct 09 11:45:17 CDT 2004

Hmm. If your computer is running smoothly and Norton seems to be the only
issue I can't think of much else to try except to refer you to Norton's
website in the link below where there is a support area. You may also try to
email them and post in one of the Microsoft virus related newsgroups. If
your Norton package also has a firewall built into it you might try
disabling your XP built in ICF firewall to see if that makes a difference
and also delete the contents of the c:\windows\prefetch folder. --- Steve

http://www.symantec.com/techsupp/sp2/faq.html -- Norton website support for
XP SP2

<anonymous@discussions.microsoft.com> wrote in message
news:1de801c4ae08$43936100$a301280a@phx.gbl...
>i TRIED SCANNING IT IN SAFE MODE BUT THE SAME PROBLEM
> OCCURRED, IT EITHER RESTARTS OR NOW A BLUE ERROR MESSAGE
> POPS SAYING "IRQL_NOT_LESS_OR_EQUAL". THIS ONLY HAPPENS
> WHEN IM USING NORTON, IF I DISABLE IT OR UNINSTALL IT THE
> COMPUTER RUNS SMOOTHLY. I HAVE WINDOWS XP HOME EDITION
> AND SP2. ADWARE SE RUNS PERFECTLY