HELP SP2 issues, i think

I've installed SP2 and now I get an error message when attemping live update
with Norton antivirus. This is the error message LU1803:Live update failed
while getting your updates. Live update had an internal error while getting
your
updates. Your Symantec programs were not updated. You
should try getting updates at a later time. If live updates
fails again with this error, you should reinstall live
updates.
Should live updates be reinstalled, or is there a setting
that just needs to be changed due to the loading of SP2? I've tried getting
in touch with Symantec, but that is next to impossible. Thanks!!
Judy

If I need to reinstall, Do I have to uninstall the whole
Norton antivirus/internet security program and then
reinstall?
Thank you for your help.
Judy

G
Fri Aug 27 14:29:11 CDT 2004

Judy wrote:

> I've installed SP2 and now I get an error message when attemping live update
> with Norton antivirus. This is the error message LU1803:Live update failed
> while getting your updates. Live update had an internal error while getting
> your
> updates. Your Symantec programs were not updated. You
> should try getting updates at a later time. If live updates
> fails again with this error, you should reinstall live
> updates.
> Should live updates be reinstalled, or is there a setting
> that just needs to be changed due to the loading of SP2? I've tried getting
> in touch with Symantec, but that is next to impossible. Thanks!!
> Judy
>
> If I need to reinstall, Do I have to uninstall the whole
> Norton antivirus/internet security program and then
> reinstall?
> Thank you for your help.
> Judy
>
>

It could be a Norton server problem. I have had this message and it
usually goes a way after a while and Live Update works. That would mean
it has nothing to do with SP2.

g-w

Phillip
Fri Aug 27 15:42:24 CDT 2004

disable the personal firewall that SP2 enables by default.

--

Phillip Windell [MCP, MVP, CCNA]
www.wandtv.com

"Judy" <Judy@discussions.microsoft.com> wrote in message
news:4B1B7D10-9CDD-4F84-9D97-0A5852D0F327@microsoft.com...
> I've installed SP2 and now I get an error message when attemping live
update
> with Norton antivirus. This is the error message LU1803:Live update
failed
> while getting your updates. Live update had an internal error while
getting
> your
> updates. Your Symantec programs were not updated. You
> should try getting updates at a later time. If live updates
> fails again with this error, you should reinstall live
> updates.
> Should live updates be reinstalled, or is there a setting
> that just needs to be changed due to the loading of SP2? I've tried
getting
> in touch with Symantec, but that is next to impossible. Thanks!!
> Judy
>
> If I need to reinstall, Do I have to uninstall the whole
> Norton antivirus/internet security program and then
> reinstall?
> Thank you for your help.
> Judy
>
>

Judy
Fri Aug 27 17:45:02 CDT 2004

the firewall is disabled and someone that I know ran live update on their's
and it worked.

"Phillip Windell" wrote:

> disable the personal firewall that SP2 enables by default.
>
> --
>
> Phillip Windell [MCP, MVP, CCNA]
> www.wandtv.com
>
> "Judy" <Judy@discussions.microsoft.com> wrote in message
> news:4B1B7D10-9CDD-4F84-9D97-0A5852D0F327@microsoft.com...
> > I've installed SP2 and now I get an error message when attemping live
> update
> > with Norton antivirus. This is the error message LU1803:Live update
> failed
> > while getting your updates. Live update had an internal error while
> getting
> > your
> > updates. Your Symantec programs were not updated. You
> > should try getting updates at a later time. If live updates
> > fails again with this error, you should reinstall live
> > updates.
> > Should live updates be reinstalled, or is there a setting
> > that just needs to be changed due to the loading of SP2? I've tried
> getting
> > in touch with Symantec, but that is next to impossible. Thanks!!
> > Judy
> >
> > If I need to reinstall, Do I have to uninstall the whole
> > Norton antivirus/internet security program and then
> > reinstall?
> > Thank you for your help.
> > Judy
> >
> >
>
>
>

Judy
Fri Aug 27 19:01:02 CDT 2004

My friend had an issue after loading sp2 regarding logging on to the
internet. Her ISP gave her the number for microsoft. She was kind enough to
pass it on to me. They knew of the issue I was having and said there was a
patch available. They a gave me the number for Symantec. The recording on
the phone told me to go to service.symantec.com/lu1803. There was a patch
and now my problem is fixed!! I hope this may help anyone who may experience
the same problem as me.

"Judy" wrote:

> the firewall is disabled and someone that I know ran live update on their's
> and it worked.
>
> "Phillip Windell" wrote:
>
> > disable the personal firewall that SP2 enables by default.
> >
> > --
> >
> > Phillip Windell [MCP, MVP, CCNA]
> > www.wandtv.com
> >
> > "Judy" <Judy@discussions.microsoft.com> wrote in message
> > news:4B1B7D10-9CDD-4F84-9D97-0A5852D0F327@microsoft.com...
> > > I've installed SP2 and now I get an error message when attemping live
> > update
> > > with Norton antivirus. This is the error message LU1803:Live update
> > failed
> > > while getting your updates. Live update had an internal error while
> > getting
> > > your
> > > updates. Your Symantec programs were not updated. You
> > > should try getting updates at a later time. If live updates
> > > fails again with this error, you should reinstall live
> > > updates.
> > > Should live updates be reinstalled, or is there a setting
> > > that just needs to be changed due to the loading of SP2? I've tried
> > getting
> > > in touch with Symantec, but that is next to impossible. Thanks!!
> > > Judy
> > >
> > > If I need to reinstall, Do I have to uninstall the whole
> > > Norton antivirus/internet security program and then
> > > reinstall?
> > > Thank you for your help.
> > > Judy
> > >
> > >
> >
> >
> >

Phillip
Mon Aug 30 11:13:28 CDT 2004

Very good. Glad it worked out for you.


--

Phillip Windell [MCP, MVP, CCNA]
www.wandtv.com

"Judy" <Judy@discussions.microsoft.com> wrote in message
news:CDA0501B-6BBF-4D7A-9198-7D367691C307@microsoft.com...
> My friend had an issue after loading sp2 regarding logging on to the
> internet. Her ISP gave her the number for microsoft. She was kind enough
to
> pass it on to me. They knew of the issue I was having and said there was
a
> patch available. They a gave me the number for Symantec. The recording
on
> the phone told me to go to service.symantec.com/lu1803. There was a patch
> and now my problem is fixed!! I hope this may help anyone who may
experience
> the same problem as me.
>
> "Judy" wrote:
>
> > the firewall is disabled and someone that I know ran live update on
their's
> > and it worked.
> >
> > "Phillip Windell" wrote:
> >
> > > disable the personal firewall that SP2 enables by default.
> > >
> > > --
> > >
> > > Phillip Windell [MCP, MVP, CCNA]
> > > www.wandtv.com
> > >
> > > "Judy" <Judy@discussions.microsoft.com> wrote in message
> > > news:4B1B7D10-9CDD-4F84-9D97-0A5852D0F327@microsoft.com...
> > > > I've installed SP2 and now I get an error message when attemping
live
> > > update
> > > > with Norton antivirus. This is the error message LU1803:Live
update
> > > failed
> > > > while getting your updates. Live update had an internal error while
> > > getting
> > > > your
> > > > updates. Your Symantec programs were not updated. You
> > > > should try getting updates at a later time. If live updates
> > > > fails again with this error, you should reinstall live
> > > > updates.
> > > > Should live updates be reinstalled, or is there a setting
> > > > that just needs to be changed due to the loading of SP2? I've tried
> > > getting
> > > > in touch with Symantec, but that is next to impossible. Thanks!!
> > > > Judy
> > > >
> > > > If I need to reinstall, Do I have to uninstall the whole
> > > > Norton antivirus/internet security program and then
> > > > reinstall?
> > > > Thank you for your help.
> > > > Judy
> > > >
> > > >
> > >
> > >
> > >