Application of MS04-011 to NT4W SP6a causes STOP 7B

Anyone seen this issue with application of MS04-011
(Sasser patch and others) on NT4 Workstation with SP6a?

Applied it in a roll out to about 15 machines on our
domain and 20% of them failed to start again with STOP 7B
errors (at which point I stopped the rollout). I need to
try to get these machines up and running, standard
solutions are a pain in the arse without easy access to
the drive and, of course, NT repair never works once
you've got SP6a Hi Encryption installed.

Any ideas would be appreciated.

Thanks,

Freakstone (reply by mail and post if possible, ta)

Karl
Thu May 06 05:30:09 CDT 2004

The article on MS04-011:

http://www.microsoft.com/technet/security/bulletin/ms04-011.mspx

...says that known issues about this patch are described here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;835732

The only issue I see described there is if these machines were
multi-processor machines, you would be getting a stop error [although it
mentions STOP error 79]. Described more here:

http://support.microsoft.com/default.aspx?kbid=841384

It's free to call Microsoft for help with patch problems [plus it may help
other people with the same problem]. Phone numbers for Microsoft phone
support are listed at www.microsoft.com/support


"Freakstone" <freakstone@accord.co.uk> wrote in message
news:917801c4334c$6cef9c30$a601280a@phx.gbl...
> Anyone seen this issue with application of MS04-011
> (Sasser patch and others) on NT4 Workstation with SP6a?
>
> Applied it in a roll out to about 15 machines on our
> domain and 20% of them failed to start again with STOP 7B
> errors (at which point I stopped the rollout). I need to
> try to get these machines up and running, standard
> solutions are a pain in the arse without easy access to
> the drive and, of course, NT repair never works once
> you've got SP6a Hi Encryption installed.
>
> Any ideas would be appreciated.
>
> Thanks,
>
> Freakstone (reply by mail and post if possible, ta)

Freakstone
Thu May 06 06:25:42 CDT 2004

Thanks Karl, I'd already spotted that and checked out the
KB for any other issues relating to STOP 7B but it's not
too helpful in this area. I will try calling MS but I'm
not sure how helpful they'll be considering the support
lifecycle for NT4 has expired some time ago.

I was wondering if anyone else has seen the issue and/or
knows of a solution to it. For example, is there anything
documenting how to undo the patch from a recovery disk?

Ta,

Freak

>-----Original Message-----
>The article on MS04-011:
>
>http://www.microsoft.com/technet/security/bulletin/ms04-
011.mspx
>
>....says that known issues about this patch are described
here:
>
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;835732
>
>The only issue I see described there is if these machines
were
>multi-processor machines, you would be getting a stop
error [although it
>mentions STOP error 79]. Described more here:
>
>http://support.microsoft.com/default.aspx?kbid=841384
>
>It's free to call Microsoft for help with patch problems
[plus it may help
>other people with the same problem]. Phone numbers for
Microsoft phone
>support are listed at www.microsoft.com/support
>
>
>"Freakstone" <freakstone@accord.co.uk> wrote in message
>news:917801c4334c$6cef9c30$a601280a@phx.gbl...
>> Anyone seen this issue with application of MS04-011
>> (Sasser patch and others) on NT4 Workstation with SP6a?
>>
>> Applied it in a roll out to about 15 machines on our
>> domain and 20% of them failed to start again with STOP
7B
>> errors (at which point I stopped the rollout). I need
to
>> try to get these machines up and running, standard
>> solutions are a pain in the arse without easy access to
>> the drive and, of course, NT repair never works once
>> you've got SP6a Hi Encryption installed.
>>
>> Any ideas would be appreciated.
>>
>> Thanks,
>>
>> Freakstone (reply by mail and post if possible, ta)
>
>
>.
>

Karl
Thu May 06 22:56:43 CDT 2004

Well, if they released a patch for it, they'll support it. And if first
level doesn't have the answer, they'll get it to second and third level, who
I'm sure know quite a bit about NT. Do always be sure to call during normal
business hours, monday through friday, however, for best results. I
personally find MS support fantastic, best I've seen. Make sure you insist
the call is free up front.


"Freakstone" <freakstone@accord.co.uk> wrote in message
news:91fc01c4335c$ddc6fd30$a501280a@phx.gbl...
> Thanks Karl, I'd already spotted that and checked out the
> KB for any other issues relating to STOP 7B but it's not
> too helpful in this area. I will try calling MS but I'm
> not sure how helpful they'll be considering the support
> lifecycle for NT4 has expired some time ago.
>
> I was wondering if anyone else has seen the issue and/or
> knows of a solution to it. For example, is there anything
> documenting how to undo the patch from a recovery disk?
>