Mary
Sat Apr 22 13:16:43 CDT 2006
Have you installed Office 2003 service pack? The ptxt9.dll was refreshed in the
update.
Issues that are fixed in Publisher 2003 by Office 2003 Service Pack 2
http://support.microsoft.com/kb/906339/en-us
Description of Office 2003 Service Pack 2
http://support.microsoft.com/kb/887616/en-us
There is a link to the download in the above URL.
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Vicki" <Vicki@discussions.microsoft.com> wrote in message
news:5BAA1AA1-7D8B-417B-B4C1-A232F1AB6186@microsoft.com...
> Yes, I get the error box that says "Microsoft Office Publisher has
> encountered a problem and needs to close. We are sorry for the
> inconvenience.".
>
> When I click on "what does this error report contain" I get this:
> "Error Signature" : "AppName: mspub.exe AppVer: 11.0.6565.0
> AppStamp:42cac959 ModName: ptxt9.dll ModVer: 11.0.6550.0
> ModStamp:4239dbf4 fDebug: 0 Offset: 00010c70"
>
> Reporting Details: This error report includes: Information regarding the
> condition of Microfot Office Publisher when the problem occured; the
> operating system version and computer hardware in use; your digital product
> ID, which could be used to identify your license; and the internet protocol
> (IP) address of your computer...
>
> I followed the instructions you provided below without success.
>
> Thanks
> Vicki
>
>
>
>
>
> "Mary Sauer" wrote:
>
>> Do you get an error? Did you start getting the problem after the Office
>> updates?
>> Perhaps the following will explain & resolve your issue:
>>
>> Problems in Windows Explorer or the Windows shell
>> after you install security update MS06-015
>>
http://support.microsoft.com/kb/918165
>>
>> Easy Fix: Visit
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
>> down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix
>> (MS06-015)"
>> to download a registry fix.
>>
>> Note: You may need to temporarily disable your antivirus program
>> in order to safely run the scripted fix.
>>
>> Also, review the following:
>>
>> MS06-013: Cumulative security update for Internet Explorer
>>
http://support.microsoft.com/kb/912812
>>
>> Internet Explorer ActiveX compatibility patch for Mshtml.dll
>>
http://support.microsoft.com/kb/917425/
>>
>> If this doesn't help,
>> Do a detect and repair from the help menu.
>>
>> --
>> Mary Sauer MSFT MVP
>>
http://office.microsoft.com/
>>
http://msauer.mvps.org/
>> news://msnews.microsoft.com
>>
>> "Vicki" <Vicki@discussions.microsoft.com> wrote in message
>> news:CC59DC1A-EE59-4B3C-A255-30E83D229886@microsoft.com...
>> > Every time I try to edit my personal information Pubisher closes. It was
>> > working fine until I created a document and it asked me if I wanted to
>> > update
>> > my personal information with that of the document. Now it won't work. Can
>> > someone help me with this? I have tried re-installing office but it didn't
>> > work.
>> >
>> > Thanks
>>
>>
>>