Hi,
We would like to create a supportdesk for our customers in SharePoint.
These are the steps I plan to do:
- Create a new portal where siteadmins can maintain the site
- create a virtual site and extend it on the main site
- make the virtual site accessible for anonymous users, so that basic
information is always accessible (toplevel)
- create productsubsites in the sites section for the customers. When they
click on such a site they have to login. From there I can push information
for certain customers who have certain products.
Is this the way to do this? Or do I overlook something?
maybe some more ideas or case experience?
thanks!
Angelo