I purchased Money 2007 Premium in August, 2006, via Digital River download
and I also ordered a backup CD. Everything worked fine until my computer
died. Now I am trying to install Money on a new computer using the same
backup CD. But it pops up a window entitled "Key Expired". It appears that
I need a "registration name and key", "exactly as given to you". Perhaps I
did receive this information before but it would now be lost on my dead
computer.

Is there a way to retrieve the requisite magic cookies from someone's web
site? And what credentials will I need to identify myself and my purchase?

Re: need registration name and key for reinstall by Cal

Cal
Mon Jun 18 14:19:53 CDT 2007

In microsoft.public.money, Jeff Wiggs wrote:

>I purchased Money 2007 Premium in August, 2006, via Digital River download
>and I also ordered a backup CD. Everything worked fine until my computer
>died. Now I am trying to install Money on a new computer using the same
>backup CD. But it pops up a window entitled "Key Expired". It appears that
>I need a "registration name and key", "exactly as given to you". Perhaps I
>did receive this information before but it would now be lost on my dead
>computer.
>
>Is there a way to retrieve the requisite magic cookies from someone's web
>site? And what credentials will I need to identify myself and my purchase?


Go to http://www.findmyorder.com to get the information.

Re: need registration name and key for reinstall by Cory

Cory
Sat Jun 30 10:56:05 CDT 2007

I have the same problem (MS Money 2007 Premium), but when I entermy order ID
I am told the order number was not found. I am looking at the (cheesy) CD-R
mailed to me in a cheesy envelope from Digital River. This is a correct
order ID. This is *not* the kind of service an dsupport I expecct for a
Microsoft product...
"Cal Learner-- MVP" wrote:

> In microsoft.public.money, Jeff Wiggs wrote:
>
> >I purchased Money 2007 Premium in August, 2006, via Digital River download
> >and I also ordered a backup CD. Everything worked fine until my computer
> >died. Now I am trying to install Money on a new computer using the same
> >backup CD. But it pops up a window entitled "Key Expired". It appears that
> >I need a "registration name and key", "exactly as given to you". Perhaps I
> >did receive this information before but it would now be lost on my dead
> >computer.
> >
> >Is there a way to retrieve the requisite magic cookies from someone's web
> >site? And what credentials will I need to identify myself and my purchase?
>
>
> Go to http://www.findmyorder.com to get the information.
>

Re: need registration name and key for reinstall by Cory

Cory
Sat Jun 30 11:16:00 CDT 2007

After switching to Firefox (using the Firefox engine, funny huh)? I was able
to access my order. Still no resolution on the User Name and Key though.

"Cory" wrote:

> I have the same problem (MS Money 2007 Premium), but when I entermy order ID
> I am told the order number was not found. I am looking at the (cheesy) CD-R
> mailed to me in a cheesy envelope from Digital River. This is a correct
> order ID. This is *not* the kind of service an dsupport I expecct for a
> Microsoft product...
> "Cal Learner-- MVP" wrote:
>
> > In microsoft.public.money, Jeff Wiggs wrote:
> >
> > >I purchased Money 2007 Premium in August, 2006, via Digital River download
> > >and I also ordered a backup CD. Everything worked fine until my computer
> > >died. Now I am trying to install Money on a new computer using the same
> > >backup CD. But it pops up a window entitled "Key Expired". It appears that
> > >I need a "registration name and key", "exactly as given to you". Perhaps I
> > >did receive this information before but it would now be lost on my dead
> > >computer.
> > >
> > >Is there a way to retrieve the requisite magic cookies from someone's web
> > >site? And what credentials will I need to identify myself and my purchase?
> >
> >
> > Go to http://www.findmyorder.com to get the information.
> >

Re: need registration name and key for reinstall by Cory

Cory
Sat Jun 30 11:16:02 CDT 2007



"Cory" wrote:

> I have the same problem (MS Money 2007 Premium), but when I entermy order ID
> I am told the order number was not found. I am looking at the (cheesy) CD-R
> mailed to me in a cheesy envelope from Digital River. This is a correct
> order ID. This is *not* the kind of service an dsupport I expecct for a
> Microsoft product...
> "Cal Learner-- MVP" wrote:
>
> > In microsoft.public.money, Jeff Wiggs wrote:
> >
> > >I purchased Money 2007 Premium in August, 2006, via Digital River download
> > >and I also ordered a backup CD. Everything worked fine until my computer
> > >died. Now I am trying to install Money on a new computer using the same
> > >backup CD. But it pops up a window entitled "Key Expired". It appears that
> > >I need a "registration name and key", "exactly as given to you". Perhaps I
> > >did receive this information before but it would now be lost on my dead
> > >computer.
> > >
> > >Is there a way to retrieve the requisite magic cookies from someone's web
> > >site? And what credentials will I need to identify myself and my purchase?
> >
> >
> > Go to http://www.findmyorder.com to get the information.
> >

Re: need registration name and key for reinstall by Dick

Dick
Sat Jun 30 13:45:26 CDT 2007

Please remember this the next time you decide between the online order and
just going to the store and buying the retail package.

I certainly agree that the online order fulfillment should be better in all
ways. It isn't.

"Cory" <Cory@discussions.microsoft.com> wrote in message
news:1FC4CA60-6EDC-4644-BDA0-1C7CEB5DB680@microsoft.com...
> This is *not* the kind of service an dsupport I expecct for a
> Microsoft product...