can't set up online services for downloading account information

I have Microsoft Money 2002 and have been able to download my account
information for several credit cards without using the "Set up online
services" function, but Discover Card requires use of that function to
initiate downloads. Bu whenever I try to do that for any credit card I get a
window briefly saying that Microsoft is downloading information from my
financial institution, but then I get an error message: "Money cannot
complete a required online call at this time. Please check your Internet
connection settings and try again." I have a broadband DSL connection so I
know I am connected. I've tried everything on the troubleshooting page
<http://support.microsoft.com/kb/246544/en-us> and nothing has worked. I
contacted Discover and they said if I don't an error code, then they can't
help me and I should contact Money. Can you help?

Cal
Fri Feb 22 22:43:18 CST 2008

In microsoft.public.money, bullmind wrote:

>I have Microsoft Money 2002 and have been able to download my account
>information for several credit cards without using the "Set up online
>services" function, but Discover Card requires use of that function to
>initiate downloads. Bu whenever I try to do that for any credit card I get a
>window briefly saying that Microsoft is downloading information from my
>financial institution, but then I get an error message: "Money cannot
>complete a required online call at this time. Please check your Internet
>connection settings and try again." I have a broadband DSL connection so I
>know I am connected. I've tried everything on the troubleshooting page
><http://support.microsoft.com/kb/246544/en-us> and nothing has worked. I
>contacted Discover and they said if I don't an error code, then they can't
>help me and I should contact Money. Can you help?

Microsoft stopped providing the server that that setup process in
Money 2002 depends/depended on. See if you can download QIF or OFX
from their web site or upgrade to a current version of Money.

bullmind
Fri Feb 29 18:54:00 CST 2008

Unfortunately you can only download whole statements from their site into
Excel or .csv. I'll have to weigh that inconvenience vs. the expense and
unknowns of upgrading. What version would be sufficient to upgrade to?
Mostly I just use Money for downloading several different credit card records.

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, bullmind wrote:
>
> >I have Microsoft Money 2002 and have been able to download my account
> >information for several credit cards without using the "Set up online
> >services" function, but Discover Card requires use of that function to
> >initiate downloads. Bu whenever I try to do that for any credit card I get a
> >window briefly saying that Microsoft is downloading information from my
> >financial institution, but then I get an error message: "Money cannot
> >complete a required online call at this time. Please check your Internet
> >connection settings and try again." I have a broadband DSL connection so I
> >know I am connected. I've tried everything on the troubleshooting page
> ><http://support.microsoft.com/kb/246544/en-us> and nothing has worked. I
> >contacted Discover and they said if I don't an error code, then they can't
> >help me and I should contact Money. Can you help?
>
> Microsoft stopped providing the server that that setup process in
> Money 2002 depends/depended on. See if you can download QIF or OFX
> from their web site or upgrade to a current version of Money.
>