Prilosec
Thu Oct 07 07:57:34 CDT 2004
Why wouldn't you try to work with whoever called you? "let him have it" and
you will solve nothing. What other software company calls YOU about a
problem?
Microsoft is a huge company, but in my experience, when you get a chance to
actually speak with them, they are pretty decent and cooperative people (not
talking so much about their farmed-out tech support, but their actual
employees). Once, working through a newsgroup on Netmeeting (new at the
time) I got an email and a call from one of their software programmers who
spent quite a bit of time on the phone, FedEx'd me a copy of Windows 95 on
CD (I had diskettes!!), and solved the problem (which was not MS's fault but
turned out to be a corrupt font from HP). Last year MS sent me a free golf
shirt for being a "nice" customer (I had written them email). If you pick a
fight with the person who calls you will probably not be talking to the
person who created your problem and you will probably also keep them from
calling you again or fixing anything for you or anyone else with your
problem. They already know you are frustrated.
"AA" <anonymous@discussions.microsoft.com> wrote in message
news:0de801c4abcb$575f7140$a401280a@phx.gbl...
>I had a trouble ticket opened, and someone from Product
> Development" called to get some feedback on the product.
> Should I "let him have it"? Never had MSFT call before,
> so I think they are getting the message that 05 is a POS.