THANK YOU RUSS

Russ and the Money Team - thank you very much for the
fix. It worked well and quickly for me.

Please, please work with Microsoft to come up with a
better system for communicating with its customers in
real-time when issues of this or even lesser magnitude
arise. The whole frustration with this issue was the
small amount of communication and the long lag time
between posts. People like to be assured that someone is
working on their problem, even hourly, even if there is
no progress. We know you are human and appreciate the
effort. A little more communication could have gone a
long way to alleviate the frustrations.

Thanks again.

Endofile
Fri Jul 30 09:17:44 CDT 2004

Ditto on the thank you and the communication comment!

For example, it would have been mice if I found an email
notice from MS online support that a solution was
available before I came to the public newdgroup searching
for information.
PS: That email still has not arrived.

>-----Original Message-----
>Russ and the Money Team - thank you very much for the
>fix. It worked well and quickly for me.
>
>Please, please work with Microsoft to come up with a
>better system for communicating with its customers in
>real-time when issues of this or even lesser magnitude
>arise. The whole frustration with this issue was the
>small amount of communication and the long lag time
>between posts. People like to be assured that someone is
>working on their problem, even hourly, even if there is
>no progress. We know you are human and appreciate the
>effort. A little more communication could have gone a
>long way to alleviate the frustrations.
>
>Thanks again.
>
>
>.
>

Grrr!
Fri Jul 30 09:36:23 CDT 2004

Agreed. I was told that MS Support would call me back
when the fix was available and I have yet to be contacted.

>-----Original Message-----
>Ditto on the thank you and the communication comment!
>
>For example, it would have been mice if I found an email
>notice from MS online support that a solution was
>available before I came to the public newdgroup
searching
>for information.
>PS: That email still has not arrived.
>
>>-----Original Message-----
>>Russ and the Money Team - thank you very much for the
>>fix. It worked well and quickly for me.
>>
>>Please, please work with Microsoft to come up with a
>>better system for communicating with its customers in
>>real-time when issues of this or even lesser magnitude
>>arise. The whole frustration with this issue was the
>>small amount of communication and the long lag time
>>between posts. People like to be assured that someone
is
>>working on their problem, even hourly, even if there is
>>no progress. We know you are human and appreciate the
>>effort. A little more communication could have gone a
>>long way to alleviate the frustrations.
>>
>>Thanks again.
>>
>>
>>.
>>
>.
>

Endofile
Fri Jul 30 11:31:34 CDT 2004

I found this interesting. I ran home from the office at
noon to make sure the fix worked. Overly anxious to make
sure I got access to my file and disabled Passport before
something else happened. Okay, yeas I am paranoid.

Decided to make sure that Money was set to open the right
file before coming back to the newsgroup to grab the URL.
Duh! Typed in the ID and password and Bingo, the file
opened. No need to go to the URL. Nice job guys! Too bad
the error occurred and then you had to put up with the
frustration of those that depend on you.

Endofile

>-----Original Message-----
>Agreed. I was told that MS Support would call me back
>when the fix was available and I have yet to be
contacted.
>
>>-----Original Message-----
>>Ditto on the thank you and the communication comment!
>>
>>For example, it would have been mice if I found an
email
>>notice from MS online support that a solution was
>>available before I came to the public newdgroup
>searching
>>for information.
>>PS: That email still has not arrived.
>>
>>>-----Original Message-----
>>>Russ and the Money Team - thank you very much for the
>>>fix. It worked well and quickly for me.
>>>
>>>Please, please work with Microsoft to come up with a
>>>better system for communicating with its customers in
>>>real-time when issues of this or even lesser magnitude
>>>arise. The whole frustration with this issue was the
>>>small amount of communication and the long lag time
>>>between posts. People like to be assured that someone
>is
>>>working on their problem, even hourly, even if there
is
>>>no progress. We know you are human and appreciate the
>>>effort. A little more communication could have gone a
>>>long way to alleviate the frustrations.
>>>
>>>Thanks again.
>>>
>>>
>>>.
>>>
>>.
>>
>.
>

Jérôme
Fri Jul 30 13:56:19 CDT 2004

You are lucky !

Unfortunately, the fix doesn't works for me !

I sent a email @ the requested address, 3 hours ago, and I still haven't any
news from them ;o((

Does anybody have a idea ?

Thanks !

"Endofile" <anonymous@discussions.microsoft.com> wrote in message
news:750201c47652$adcdd480$a301280a@phx.gbl...
> I found this interesting. I ran home from the office at
> noon to make sure the fix worked. Overly anxious to make
> sure I got access to my file and disabled Passport before
> something else happened. Okay, yeas I am paranoid.
>
> Decided to make sure that Money was set to open the right
> file before coming back to the newsgroup to grab the URL.
> Duh! Typed in the ID and password and Bingo, the file
> opened. No need to go to the URL. Nice job guys! Too bad
> the error occurred and then you had to put up with the
> frustration of those that depend on you.
>
> Endofile
>
> >-----Original Message-----
> >Agreed. I was told that MS Support would call me back
> >when the fix was available and I have yet to be
> contacted.
> >
> >>-----Original Message-----
> >>Ditto on the thank you and the communication comment!
> >>
> >>For example, it would have been mice if I found an
> email
> >>notice from MS online support that a solution was
> >>available before I came to the public newdgroup
> >searching
> >>for information.
> >>PS: That email still has not arrived.
> >>
> >>>-----Original Message-----
> >>>Russ and the Money Team - thank you very much for the
> >>>fix. It worked well and quickly for me.
> >>>
> >>>Please, please work with Microsoft to come up with a
> >>>better system for communicating with its customers in
> >>>real-time when issues of this or even lesser magnitude
> >>>arise. The whole frustration with this issue was the
> >>>small amount of communication and the long lag time
> >>>between posts. People like to be assured that someone
> >is
> >>>working on their problem, even hourly, even if there
> is
> >>>no progress. We know you are human and appreciate the
> >>>effort. A little more communication could have gone a
> >>>long way to alleviate the frustrations.
> >>>
> >>>Thanks again.
> >>>
> >>>
> >>>.
> >>>
> >>.
> >>
> >.
> >

via_newsgroup
Fri Jul 30 14:11:04 CDT 2004

In microsoft.public.money, Jérôme Istin wrote:

>You are lucky !
>
>Unfortunately, the fix doesn't works for me !
>
>I sent a email @ the requested address, 3 hours ago, and I still haven't any
>news from them ;o((
>
>Does anybody have a idea ?

Perhaps this would apply.
http://groups.google.com/groups?as_q=&num=10&as_scoring=r&hl=en&ie=UTF-8&btnG=Google+Search&as_epq=You+might+be+signed+in+to+the+web+page+with+a+different+passport+than&as_oq=&as_eq=&as_ugroup=&as_usubject=&as_uauthors=&as_umsgid=&lr=&as_drrb=q&as_qdr=&as_mind=12&as_minm=5&as_miny=1981&as_maxd=30&as_maxm=7&as_maxy=2004&safe=images