I know there are a number of posts on here, but I got an email from MS
Support on an open ticket and thought I would post it as well. -Tim
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Hello,
Thank you so much for your patience while we worked on this difficult
problem. At this time we have developed a fix that should allow you to
regain access to your Money data file. The utility is called the Money Key
Wizard and can be accessed by using the steps below.
Please note, at no time during the repair is any of your personal data
available to Microsoft or anyone else.
To regain access to your Money data file:
1. Close all open Applications.
2. Make a copy of your Money data file and place it on your desktop. If you
are unsure how to do this, you may follow the instructions located
<http://support.microsoft.com/default.aspx?scid=kb;en-us;164944&Product=mny>
3. Open your browser and log onto the Internet.
4. Connect to <http://msn.com>
5. Sign into your Passport with the Sign In link at the top of the page.
(Please ensure this is the Passport that you have assigned to your Money
data file.) If you are already signed in (the link says Sign Out), please
click Sign out and then Sign back in to ensure you have the appropriate
Passport.
6. Once you have signed into your Passport, connect to
<http://sync.money.msn.com/help/pss/w1.asp>
7. Read these steps thoroughly and follow carefully. If you are receiving
the error message in step 2, click the link for the Money Key Wizard.
8. Review the next screen. You should receive the following message: You can
now open your Money file. Thank you for your patience! If you do not receive
confirmation that you can now open your file, please follow the instructions
listed on the screen.
9. Once you have received the confirmation screen, Open Money.
10. Log into your data file with your current Passport credentials.
Once this login is successful, I would like to recommend that you remove and
re-associate your Passport. To do this:
1. Within Money, click on File and choose Password Manager
2. Click "Change"
3. Choose "Disable Money's Passport features and then click "Next"
4. Put a check mark in the box in front of "Disable this Passport for use in
Money" and click Finish.
5. Choose "No" when prompted with the message asking if you want to clear
your Credit Center, online banking, and brokerage passwords.
6. Finally click "OK"
7. Close Money and wait approximately 60 seconds prior to reopening.
8. Open Money and login with your Passport credentials.
9. Click on File and choose Password Manager
10. Click on Use Passport Sign In
11. Enter your sign in name and password and click Sign In
12. Click on OK
If this process resolves your issue, you can go ahead and delete the copy of
your Money data file that was created in step 2 above.
If this information does not resolve your issue, please document exactly
what happens when you try the above steps so we may investigate this
further.
I will be looking forward to your response letting me know whether or not
this resolution worked for you.
Please note that due to the volume of customers experiencing this issue, we
are working hard to reach as many customers as possible in a timely manner.
If you originally were told or requested a phone call and no longer need
one, please respond to this email and let us know.
Again, thank you for your patience and understanding,
<Name>
Microsoft Money Support Team